The TQM Magazine: Volume 17 Issue 5
Table of contents
A model for starting up and implementing continuous improvements and work development in practice
Martin LjungströmThe purpose of the paper is to evaluate and further develop a model created to start‐up the implementation of continuous improvements (CI) and work development (WD).
An exploratory study of the use of quality tools and techniques in product development
C.W. Thia, Kah‐Hin Chai, John Bauly, Yan XinThe exploratory paper investigates the reasons for the adoption or non‐adoption of quality tools in industry. Although quality tools such as statistical process control and…
Customer defections analysis: an examination of online bookstores
Ya‐Yueh Shih, Kwoting FangThe cost of retaining a customer is lower than that of obtaining a new one, so potential customer defection is an important issue in the fiercely competitive environment of…
Benchmarking on managerial practices: a tool for SMEs
Patrizia Garengo, Stefano Biazzo, Alessio Simonetti, Giovanni BernardiLiterature and practice highlight the need to stimulate processes of qualitative growth in SMEs. The aim of the research presented in this paper is to identify a type of…
Robust PID controllers by Taguchi's method
John G. Vlachogiannis, Ranjit K. RoyThe aim of the paper is the fine‐tuning of proportional integral derivative (PID) controllers under model parameter uncertainties (noise).
How HR professionals drive TQM: a case study in an Indian organization
Sasmita Palo, Nayantara PadhiThe main objectives of the present research were to: look at the strategic role‐played by the HR professionals at various stages of TQM implementation; identify precisely how do…