The TQM Journal
Issue(s) available: 108 – From Volume: 20 Issue: 1, to Volume: 36 Issue: 9
Volume 36
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Issue 5 2024 Using Partial Least Squares Structural Equation Modeling (PLS-SEM) in Quality Management
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Issue 4 2024
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Issue 3 2024 Balancing the “hard” and the “soft” shades of TQM: bridging conceptual advancements and managerial insights
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Issue 2 2024
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Issue 1 2024 Strategic Alignment between Industry 4.0 and Operational Excellence methodologies for Smart manufacturing
Volume 35
Volume 34
Volume 33
Volume 32
Volume 31
Volume 30
Volume 29
Volume 28
Volume 27
Volume 26
Volume 25
Volume 24
Volume 23
Volume 22
Volume 21
Organizational factors, quality performance and competitive advantage of village-owned enterprise in Indonesia
Hanung Eka Atmaja, Budi Hartono, Clarisa Alfa Lionora, Alex Johanes Simamora, Alkadri Kusalendra SiharisThis research objective is to (1) examine the effect of organizational factors on quality performance, (2) examine the effect of quality performance on competitive advantage and…
A systematic literature review with bibliometric analysis of Quality 4.0
Juman Alsadi, Fathy Alkhatib, Jiju Antony, Jose Arturo Garza-Reyes, Guilherme Tortorella, Elizabeth A. CudneyThis study aims to investigate and provide comprehensive insights into the state of research on Quality 4.0 across various sectors. The investigation focusses on studies conducted…
Industrial revolution and smart farming: a critical analysis of research components in Industry 4.0
Isha Batra, Chetan Sharma, Arun Malik, Shamneesh Sharma, Mahender Singh Kaswan, Jose Arturo Garza-ReyesThe domains of Industry 4.0 and Smart Farming encompass the application of digitization, automation, and data-driven decision-making principles to revolutionize conventional…
Integrating online learning into service quality assessment in higher-education its influence on student satisfaction
Nancy Bouranta, Evangelos L. Psomas, Dimitrios KafetzopoulosOnline learning gained ground during the pandemic and has continued to be used in the post-Covid era. Items related to online learning should be included in service quality…
Government innovation management: challenges and opportunities
Shaker A. Aladwan, Aseel AlrababahThis paper aims to identifying challenges faced by innovation in the public sector of Jordan.
The development of an organizational excellence architecture model to support the implementation of business excellence
Atif Baig, Robin Mann, James Lockhart, Wayne MacphersonThe purpose of this study is to address a critical gap in the existing literature on business excellence implementation. While various studies have examined different aspects of…
Role of supply chain partnership, cross-functional integration, responsiveness and resilience on competitive advantages: empirical evidence from Palestine
Nemer BadwanThe external business environment of the organization is always changing at a rapid pace. For a firm to adapt to changing client requirements, it must implement the right business…
An analysis of the effects of value cocreation and tech enjoyment on customer satisfaction in tourism virtual reality
Diana Escandon-Barbosa, Jairo Salas-Paramo, Luis Fernando CaicedoThe main objective of our study is to shed light on how perceived enjoyment influences the intricate relationship between value cocreation and consumer satisfaction, with a…
Exploring Industry 4.0 technologies as drivers of lean implementation in SMEs using COPRAS
Ramads ThekkooteThis paper uses the complex proportionality assessment (COPRAS) method to examine the driving factors of Industry 4.0 (I4) technologies for lean implementation in small and…
ISO 9001 implementation model: a review and future research agenda
Danar Agus Susanto, Mokhamad Suef, Putu Dana Karningsih, Bambang PrasetyaThis study’s main objective is to explore the ISO 9001 implementation model and identify a future research agenda. This is important because not all organizations find it easy to…
Enhancing employee sustainability through employee quality of life: the role of top management support
Hakem Sharari, Rasha Qawasmeh, Abdullah Helalat, Ashraf JahmaniThis study aims to focus on how the design of an organization influences employee sustainability. It also highlights how top management support can mediate this relationship.
An assessment framework to evaluate the critical success factors to Quality 4.0 transition in developing countries: a case experience of sustainable performance of Indian manufacturers
Sudhanshu Joshi, Manu Sharma, Sunil Luthra, Jose Arturo Garza-Reyes, Ramesh AnbanandamThe research aims to develop an assessment framework that evaluates critical success factors (CSFs) for the Quality 4.0 (Q 4.0) transition among Indian firms.
Measuring automobile service quality with the European customer satisfaction index model (ECSI): the moderating effect of trust
Veysel Yilmaz, Yelda Sürmeli̇oğluIn this study, the service quality of an automobile authorized service center was investigated based on the European Customer Satisfaction Index (ECSI) model. The ECSI model…
Achieving banking industry innovation performance using total quality management: an empirical study
Abraham Ato Ahinful, Abigail Opoku Mensah, Samuel Koomson, Collins Cobblah, Godfred Takyi, Abdul Hamid KwartengWhile scholars have researched the impact of specific total quality management (TQM) aspects on innovation performance (INP), empirical evidence on how the former, as a composite…
Integrated quality 4.0 framework for quality improvement based on Six Sigma and machine learning techniques towards zero-defect manufacturing
Elisa Gonzalez Santacruz, David Romero, Julieta Noguez, Thorsten WuestThis research paper aims to analyze the scientific and grey literature on Quality 4.0 and zero-defect manufacturing (ZDM) frameworks to develop an integrated quality 4.0 framework…
An integrated QFD framework for smart city strategy development
Konstantina Kamvysi, Loukas K. Tsironis, Katerina GotzamaniIn this study, the deployment of an integrated Quality Function Deployment (QFD) decision framework is presented to help cities design targeted strategies to become “smart”…
How does service supply chain flexibility influence responsiveness in service delivery? An empirical analysis of healthcare units
Gyan PrakashThis paper aims to explore the antecedents and consequences of service chain flexibility (SCF) in healthcare service delivery.
An analysis of green lean six sigma deployment in MSMEs: a systematic literature review and conceptual implementation framework
Jag Mohan, Mahender Singh Kaswan, Rajeev RathiGreen Lean Six Sigma (GLSS) is a comprehensive approach that aims to reduce waste, emissions and non-value added activities, thus mark an effective impact on sustainability of…
Perceived customer value and willingness to pay: strategies for improving and sustaining water service quality
Abdullah Murrar, Veronica Paz, Madan Batra, David YergerSeveral studies have examined the relationship between service quality and willingness to pay in many industries. However, this relationship has not been explored through the lens…
Sustainable development through quality management: a multiple-case study analysis of triumphs, trials and tribulations
Jiju Antony, Shreeranga Bhat, Michael Sony, Anders Fundin, Lars Sorqvist, Raul MolteniIn a highly competitive and globalised era, agile organisations proactively steer towards sustainability. This situation persuaded the organisations to align Quality Management…
An exploration of operational excellence methodologies implementation in the logistics sectors: a global study
Yaifa Trakulsunti, Jiju Antony, Jose Arturo Garza-Reyes, Guilherme Luz Tortorella, Witsarut Chuayjan, Monika FosterThe aim of this study reported in this paper was to explore the application of operational excellence methodologies in a global context.
Does integrated store service quality determine omnichannel customer lifetime value? Role of commitment, relationship proneness, and relationship program receptiveness
Thamaraiselvan Natarajan, Deepak Ramanan Veera RaghavanBuilding on the relationship marketing and stimulus-organism-response (SOR) theory, the purpose of this paper is to study the impact of the integrated store service quality (ISSQ…
CIRMQUAL: a conceptual framework of healthcare service quality
Mohit Datt, Ajay Gupta, Sushendra Kumar Misra, Mahesh GuptaThe scope of this study is to explore and summarize the pool of dimensions, models and measurement techniques of service quality used in healthcare services and to propose a…
Assessing ISO 18404 standard applicability in the service sector: a qualitative study
Michael Sony, Mariam Ali Ramadan, Jiju Antony, Maha Khalifa Al Dhaheri, Olivia McDermott, Elizabeth A. CudneyThis research aims to establish the applicability of the International Organisation for Standardisation (ISO) 18404 standard to the service sector, identify any required…
Exploring the user-generated content data to improve quality management
Sara Maia, José Pedro Teixeira Domingues, Maria Leonilde R. Rocha Varela, Luis Miguel FonsecaThe focus of this research is to investigate if user-generated content (UGC) generated in the Booking platform can support quality management improvement within the hospitality…
Probing frugal innovation from the quality lens
Mohita Gangwar Sharma, Sunil KumarFrugal innovation focuses on the core functionalities with the highest stakeholder benefits and directly targets user requirements. It has been widely adopted in developing…
Asymmetrical effect of total quality management on organisational citizenship behaviour for the environment: mediated by environmental corporate social responsibility
Noor-E-Sahar, Dahlia Zawawi, Nor Siah Jaharuddin, Munir A. AbbasiThe current study used the social exchange theory to examine the dimensional impact of total quality management (TQM) on the organisational citizenship behaviour for the…
A metrics-driven approach for customer experience management evaluation: the case of commercial banks in developing countries
Parisa Mousavi, Mehdi Shamizanjani, Fariborz Rahimnia, Mohammad MehraeenCustomer experience management (CXM), which aims to achieve and maintain customers' long-term loyalty, has attracted the attention of many organizations. Improving customer…
The multifaceted impact of ISO/IEC 17025 accreditation: a sector-specific analysis in civil engineering testing and calibration laboratories
Evangelia Panagiotidou, Panos T. Chountalas, Anastasios Ι. Magoutas, Fotis C. KitsiosThis study aims to dissect the multifaceted impact of ISO/IEC 17025 accreditation, specifically within civil engineering testing and calibration laboratories. To achieve this, it…
Empirical analysis of key operational characteristics of lean six sigma and Industry 4.0 integration
Vishal Ashok Wankhede, S. Vinodh, Jiju AntonyTo achieve changing customer demands, organizations are striving hard to embrace cutting-edge technologies facilitating a high level of customization. Industry 4.0 (I4.0…
Evaluating digital health attributes for users’ satisfaction: an application of the Kano model
Ylenia Cavacece, Giulio Maggiore, Riccardo Resciniti, Andrea Moretta TartaglioneThe purpose of this paper is to investigate user satisfaction with digital health solutions by identifying and prioritizing different service attributes on the basis of their…
Soft TQM for competitive advantage in the transportation sector: investigating green human resource management and stakeholder integration
Maria Karakasnaki, Anastasia GerouRecent trends in total quality management (TQM) argue in favor of incorporating environmental concerns into TQM and considering external stakeholders. The aim of this study is to…
Factors affecting implementation of digital lean in healthcare in the post-COVID world – mixed-method approach
Vinaytosh Mishra, Mohita G. SharmaDigital lean implementation can solve the dual problem of stagnating quality and rising costs in healthcare. Although technology adoption in healthcare has increased in the…
Synergistic role of TQM 4.0 toward industry 4.0 readiness: a sociotechnical perspective of selected industries
Kashif Ali, Abdul WaheedIndustry 4.0 or I4.0 has transformed the manufacturing landscape by integrating social and technical factors by means of the sociotechnical framework. However, the sociotechnical…
Addressing the Kaizen business operations: the role of triple helix actors during COVID-19 outbreak
Vimal Kumar, Priyanka Verma, Ankesh Mittal, Pradeep Gupta, Rohit Raj, Mahender Singh KaswanThe aim of this study is to investigate and clarify how the triple helix actors can effectively implement the concepts of Kaizen to navigate and overcome the complex obstacles…
Challenges and motivators for nurses' well-being during and post-COVID-19 pandemic: a qualitative exploration
Manpreet Kailay, Kamalpreet Kaur Paposa, Priyanka ChhibberThe present study was designed to explore the major challenges being faced by the Indian nurses' pre-post pandemic period affecting their well-being (WB) and identify factors that…
Impact of leadership, TQM and supply chain capabilities on sustainable supply chain performance: moderating role of institutional pressure
Rohit Kumar SinghThis study aims to empirically assess the influence of supply chain capabilities and total quality management on sustainable supply chain performance, factoring in the role of…
Unveiling the contextual effects of total quality management to enhance sustainable performance
Muhammad Mohsin, Mad Nasir Shamsudin, Nasif Raza Jaffri, Muhammad Idrees, Khalid JamilThe current study focuses on the relationship between total quality management (TQM) and sustainable performance (SP) and examines how TQM practices can facilitate firms'…
COVID-19 pandemic: transformation from physical to virtual classrooms (mediation analysis using PLS-SEM)
Mamta Sharma, Taruna Dubey, Hardeep ChahalThe purpose of this paper is threefold: first, to examine the influence of the quality of online classes on student satisfaction and student loyalty; second, to explore the…
Relationships between lean bundles and firm performance: a meta-analysis on the moderating role of national culture differences
Anupama PrasharEvolved from Toyota’s shop floor in Japan, lean bundles are universally accepted for boosting manufacturing performance. However, extant literature shows mixed findings on the…
A model of increasing performance in sustainable supply chain management
Masoud Bagherpasandi, Mahdi Salehi, Zohreh Hajiha, Rezvan HejaziOrganizations experience various issues with the optimum use of data. This study is qualitative research to identify and provide a helpful pattern for increasing the performance…
The impact of Industry 4.0 capabilities on operational performance: the mediating effect of supply chain ambidexterity
Ayman wael AL-KhatibThe current work sought to investigate the mediating effect of supply chain ambidexterity on the relationship between Industry 4.0 capabilities and operational performance of…
Rethinking risk management in times of crisis: the effect of COVID-19 on small and medium-sized enterprises in Scotland
Ralitsa Arnaudova, Evi Viza, Michele CanoThe Scottish economy was experiencing steady growth prior the hit of the COVID-19, with the pandemic causing the government to announce extreme lockdown measures with…
Quality 4.0: results from a systematic literature review
Diana Oliveira, Helena Alvelos, Maria J. RosaQuality 4.0 is being presented as the new stage of quality development. However, its overlying concept and rationale are still hard to define. To better understand what different…
The impact of managerial psychological characteristics on the supply chain management efficiency
Arash Arianpoor, Imad Taher Lamloom, Bita Moghaddampoor, Hameed Mohsin Khayoon, Ali Shakir ZaidanThe present study investigates the impact of managerial psychological characteristics on the supply chain management efficiency (SCME) of companies listed in Tehran Stock Exchange.
Financial performance in Industry 4.0 agile supply chains: evidence from manufacturing companies
Phanitha Kalyani Gangaraju, Rohit Raj, Vimal Kumar, N.S.B. Akhil, Tanmoy De, Mahender Singh KaswanThis study aims to examine the implementation of agile practices in Industry 4.0 to assess the financial performance measurements of manufacturing firms. It also investigates the…
Analysis of the relationship among Industry 4.0 technologies, sustainable manufacturing practices and organizational sustainable performance using structural equation modelling
N. Harikannan, S. Vinodh, Jiju AntonyThe purpose of this study is to discuss the construction of a structural measurement model utilizing structural equation modelling (SEM) to confirm the link between Industry 4.0…
COVID-19's impact on lean programs and implementation in energy-based utilities
Paula H. Jensen, Jennifer Cross, Diego A. Polanco-LahozLean is a continuous improvement methodology that has succeeded in eliminating waste in a variety of industries. Yet, there is a need for more research on Lean implementation in…
Routing TQM through HR strategies to achieve organizational effectiveness: the mediating role of HR outcomes in India
Surekha Nayak, Anjali Ganesh, Shreeranga Bhat, Roopesh KumarThe present research focuses on improving the awareness related to soft total quality management (TQM) practices by looking from the viewpoint of strategic human resources (HR)…
Building a competent workforce in implementing Quality 4.0: a systematic literature review and proposed agenda for future research
Abhijeet Tewary, Vaishali JadonThis research aims to analyze the literature on Quality 4.0 and pinpoint the essential factors contributing to its success. Additionally, the research aims to develop a framework…
Assessing solutions to overcome Quality 4.0 barriers: a decision-making framework
Naveen Virmani, Manas Upadhyay, Sunil Luthra, Sanjeet Singh, Arvind UpadhyayThe industrial revolution changed the market landscape significantly in all industrial sectors. It has a noteworthy impact on enhancing the quality of goods and services. The…
Kaizen-mindfulness a twin continuous improvement approach at workplace: A qualitative exploratory study
Manuel F. Suárez-Barraza, María Isabel Huerta-CarvajalWorld Health Organizations (WHO) (2023) states that governments and employers have a responsibility to uphold that right by providing work that simultaneously prevents workers…
The analysis of critical success factors for successful kaizen implementation during the COVID-19 pandemic: a textile industry case study
Yigit Kazancoglu, Cisem Lafci, Yalcin Berberoglu, Sandeep Jagtap, Cansu Cimitay CelikThe primary objective of this research is to determine critical success factors (CSFs) that enable textile enterprises to effectively implement Kaizen, a Japanese concept of…
Unveiling the path to sustainable quality 4.0 implementation in organisations: insights from an exploratory qualitative study
Vikas Swarnakar, Olivia McDermott, Michael Sony, Shreeranga Bhat, Jiju AntonyThis study investigates the challenges and opportunities that organisations face in implementing Quality 4.0 as an approach to quality management and investigate the current state…
A systematic review of lean implementation frameworks and roadmaps: lessons learned and the way forward
Hafeeza Mamoojee-Khatib, Jiju Antony, Viraiyan Teeroovengadum, Jose Arturo Garza-Reyes, Guilherme Luz Tortorella, Monika Foster, Elizabeth A. CudneyThe purpose of this study is to carry out a comprehensive systematic review of lean implementation frameworks and roadmaps developed over the past decade and report the key…
Sustaining management quality through stress management
Daniela Andrea Romagnoli, David L. Pumphrey, Bassem E. Maamari, Elissa KatergiThis exploratory research aims to identify the effect of perceived stress level and self-efficacy on management quality and what practices and theories need to be enhanced to…
Exploring the impact of InsurTech adoption in Indian life insurance industry: a customer satisfaction perspective
Pavanpreet Kaur, Maninder SinghIn the era of Industrial Revolution (IR) 4.0, the integration of digital technologies, automation and data-driven insights has generated a broad wave of transformation across all…
Emotional intelligence and analytical skill as human capital factors influencing competitiveness through analysis of Toyota Kata, Kaizen and Quality 4.0: empirical study conducted during COVID-19
Alejandro Ríos-Hernández, Joel Mendoza-Gómez, Luz María Valdez–de la RosaThis study empirically tests a model of human capital (HC) factors affecting the organisational competitiveness (OC) of automotive parts suppliers in the Industry 4.0 framework…
Conflicting factors when implementing a statutory quality management system within the public sector: a study in Sweden
Maria Eriksson, Therese Eriksson, Elisabet JonssonThis paper aims to explore and develop knowledge about implementing and applying a quality management system (QMS) in the public sector.
ChatGPT between opportunities and challenges: an empirical study in Italy
Maria Giovina Pasca, Gabriella ArceseThis study investigates the user’s perspective regarding opportunities, challenges and implications related to artificial intelligence technologies such as ChatGPT in several…
Mediating role of nurse job enjoyment and participation in medical affairs on quality of patient care in Saudi hospitals
Ibrahim Alqasmi, Selim AhmedThe study aims to investigate the nurse job enjoyment and their participation in medical affairs to enchance the quality of patient care in Saudi hospitals. In addition, this…
Does service journey quality explain omnichannel shoppers' online engagement behaviors? The role of customer-store identification and gratitude toward the store
Thamaraiselvan Natarajan, Deepak Ramanan Veera RaghavanThe different dimensions of the online engagement behaviors exhibited by omnichannel shoppers, who mainly rely on the online channel for information search, are still…
Quality 4.0 in higher education: reinventing academic-industry-government collaboration during disruptive times
Slawomir Wawak, José Pedro Teixeira Domingues, Paulo SampaioThis study aims to explore the conditions of successful implementation of Quality 4.0 in higher education institutions (HEIs) and the key factors affecting it, as well as the role…
Does integrated store service quality explain omnichannel shoppers' online brand advocacy behaviors?: role of memorable shopping experiences, store attachment, and relationship strength
Thamaraiselvan Natarajan, Deepak Ramanan Veera RaghavanThe online brand advocacy behaviors of omnichannel shoppers, who mainly rely on integrated brick-and-mortar stores (recognized as a vital channel for delivering a seamless…
Improving spare parts (MRO) inventory management policies after COVID-19 pandemic: a Lean Six Sigma 4.0 project
Jesus Vazquez Hernandez, Monica Daniela Elizondo RojasTo redesign the spare parts (MRO) inventory management at Company XYZ's warehouse, considering the conditions after the COVID-19 pandemic.
A sense of urgency as a driver of individual kaizen performance: moderating role of organizational culture
Hao Anh Nguyen, Kodo Yokozawa, Manuel F. Suárez-BarrazaDuring crises, notably the recent COVID-19 pandemic, a heightened sense of urgency has manifested as a catalyst for improvement within organizations. The present study aims to…
Barriers to TQM implementation in SMEs in Bangladesh: an interpretive structural modeling approach
Mustafizur Rahman, Sifat Ajmeer Haque, Andrea TrianniThis study aims to recognize the significant barriers of small and medium-sized enterprises (SMEs) in Bangladesh, hindering the adoption of total quality management (TQM)…
Paving the way to successful six sigma implementation: investigating critical success factors as precursors: an empirical study
Anthony Bagherian, Mark Gershon, Sunil KumarNumerous attempts at installing six sigma (SS) have faced challenges and fallen short of the desired success. Thus, it becomes vital to identify the critical factors and…
Unlocking the potential: empirical analysis of enablers, barriers, benefits and technologies for integrating Industry 4.0 and Lean Six Sigma in manufacturing organisations
Maryam Zulfiqar, Michael Sony, Shreeranga Bhat, Jiju Antony, Willem Salentijn, Olivia McDermottThe integration of Lean Six Sigma (LSS) and Industry 4.0 (I4.0) is in the nascent stage and promises to achieve new optimums in operational excellence. This study aims to…
Integration of lean manufacturing and factory physics in an Industry 4.0 roadmap for augmenting operational performance
Marcel Utiyama, Dario Henrique Alliprandini, Hillary Pinto Figuerôa, Jonas Ferreira Gondim, Lucas Tollendal Gonçalves, Lorena Braga Navas, Henrique ZenoThe advent of Industry 4.0 (I4.0) and the requirements imposed on companies still need to be clarified. Companies still strive to understand I4.0 requirements and technological…
The role of quality in the hotel sector: the interplay between strategy, innovation and outsourcing to achieve performance
Ricardo Santa, Orietha Eva Rodríguez Victoria, Thomas TegethoffAchieving better performance and a sustainable competitive advantage is essential for survival in the hotel industry. However, literature is scarce on which factors local hotel…
Sustainable supply chain management and the UN sustainable development goals: exploring synergies towards sustainable development
Walter Leal Filho, Laís Viera Trevisan, João Henrique Paulino Pires Eustachio, Thais Dibbern, Julen Castillo Apraiz, Izabela Rampasso, Rosley Anholon, Beatrice Gornati, Manfredi Morello, Wim LambrechtsDespite the growing interest in the field, the literature overlooks how supply chains influence or interact with the United Nations (UN) Sustainable Development Goals (SDGs). To…
Looking good or doing good? Define the U.S. university's public mission by analyzing mission statements and strategic planning
Antigoni Papadimitriou, Sarah Maria SchiffeckerThis study aimed to find possible answers to whether U.S. universities are merely looking good or doing good regarding their third mission using elements of the triple bottom line…
A state of the art of Lean Six Sigma in the Indian context – 21st century: a bibliometric analysis
G. Citybabu, S. YaminiThis research aims to conduct a literature review of Lean Six Sigma (LSS) in the Indian context and related research publications and apply bibliometric analysis and the author's…
Measuring the readiness level for Kaizen projects: a multi-layer Bayesian decision-making framework
Hannan Amoozad Mahdiraji, Hojatallah Sharifpour Arabi, Jose Arturo Garza-Reyes, Abdul JabbarAcquainting organisations regarding the concepts of Total Quality Management (TQM) and its implementation is one measure that effectively improves their global position and…
Systematic literature review of machine learning for manufacturing supply chain
Smita Abhijit Ganjare, Sunil M. Satao, Vaibhav NarwaneIn today's fast developing era, the volume of data is increasing day by day. The traditional methods are lagging for efficiently managing the huge amount of data. The adoption of…
A financial analysis of inventory leanness before, during and after the Covid-19 crisis
Md Reiazul HaqueThe recent Covid-19 crisis has exposed the limitations of inventory leanness (i.e. keeping fewer inventories than expected), leading its followers to question whether it is the…
Impact of organizational citizenship behavior on corporate sustainability through the mediation of TQM: focus on the textile industry in Bangladesh
Shuaijun Zhang, Dongjun Rew, Joo Jung, Sibin Wu, Carlos BaldoThis study investigates the relationship between organizational citizenship behavior (OCB), total quality management (TQM), and corporate sustainability (CS). Specifically, the…
Mapping the TQM implementation approaches and their impact on realizing leadership in Indian tyre manufacturing industry
Vimal Kumar, Ankesh Mittal, Pratima Verma, Jiju AntonyThis paper attempts to investigate the approaches used for implementing total quality management (TQM) practices and study its impact on ABC India Limited (Name changed), a tyre…
Healthy and quality food attitudes and lifestyle: a generational cohort comparison
Elisabetta Savelli, Federica Murmura, Laura BraviThe purpose of this study is to investigate how the different generations of consumers behave in the field of healthy and quality food consumption, considering their perceptions…
Role of Lean Six Sigma in manufacturing setting: a systematic literature review and agenda for future research
Sandeep Kumar, Vikas Swarnakar, Rakesh Kumar Phanden, Dinesh Khanduja, Ayon ChakrabortyThe purpose of this study is to present the systematic literature review (SLR) on Lean Six Sigma (LSS) by exploring the state of the art on growth of literature on LSS within the…
Digital servitization bridging relational asymmetry
Aiza De Torres Asi, Michela Floris, Giuseppe ArgiolasThis paper aims to investigate how firms such as Xerox, which have transitioned to a digital servitization business model, bridge relational asymmetry. It continues the theme of…
Mapping quality performance through Lean Six Sigma and new product development attributes
Vimal Kumar, Elizabeth A. Cudney, Ankesh Mittal, Ajay Jha, Neeraj Yadav, Ali Al OwadNew product development (NPD) is necessary for business sustenance and customer satisfaction. Six Sigma and Design for Lean Six Sigma (DLSS) efficiently employ the repetitive…
Does guests-perceived value for money affect WOM and eWOM? The impact of consumer engagement on SNS on eWOM
Gustavo Quiroga Souki, Alessandro Silva de Oliveira, Marco Túlio Correa Barcelos, Maria Manuela Martins Guerreiro, Júlio da Costa Mendes, Luiz Rodrigo Cunha MouraHotels provide high-quality guest experiences to generate perceived value for money (PVM), positively influencing word-of-mouth (WOM) and electronic word-of-mouth (eWOM…
Comparative study on the reasons for failure factors of sustaining operational improvement methodologies in manufacturing enterprises
Nguyen Dat Minh, Nguyen Thi Hanh QuyenThis study aims to present the results of a comparative study on the most key reasons for the failure of sustaining activities of operational improvement (OI) methodologies from…
Organizational sustainability and TQM practices in hospitality industry: employee-employer perception
Banji Rildwan Olaleye, Ibrahim Abdurrashid, Bojuwon MustaphaPractitioners and academics have recently put a lot of emphasis on studying and improving how likely an organization will be successful in the long run. A company's capacity to…
Towards a design science research (DSR) methodology for operational excellence (OPEX) initiatives
Jiju Antony, Michael Sony, Bart Lameijer, Shreeranga Bhat, Raja Jayaraman, Leopoldo GutierrezDesign science research (DSR) is a structured approach for solving complex ill-structured problems in organizations through the development of an artefact followed by its…
Implementing Lean Six Sigma in a multispecialty hospital through a change management approach
Alok Kumar Samanta, G. Varaprasad, Anand Gurumurthy, Jiju AntonyMany healthcare institutions, such as hospitals, have recently implemented quality improvement initiatives such as Lean Six Sigma (LSS). However, only a few have sustained the…
The misplacement of ISO 18404:2015 in organisational improvement: a point-counterpoint article
Olivia McDermott, Jiju Antony, Michael Sony, Vikas SwarnakarThis paper gives the background to the ISO 18404:2015 standard and explains its rationale. It aims to rebut the Oudrhiri et al. (2022) paper. Furthermore, this paper adds further…
An adaptation of the SAE J4000/2021 standard for assessing lean maturity in Brazilian hospitals
June Marques Fernandes, Luciana Paula Reis, Raphael ManskThis study aims to validate a model to assess the level of lean maturity of Brazilian hospitals based on the adaptation of the SAE J4000/2021 standard.
Quality management as a means for micro-level sustainability development in organizations
Jiju Antony, Shreeranga Bhat, Anders Fundin, Michael Sony, Lars Sorqvist, Mariam BaderThe use of quality management (QM) to achieve the United Nations Sustainable Development Goals (UNSDGs) is a topic of growing interest in academia and industry. The IAQ…
The influence of competitive strategy and organizational structure on the cost of quality in food and beverage (F&B) companies
Christina Dimitrantzou, Evangelos Psomas, Fotios VouzasThis study aims at determining the influence of the competitive strategy types and organizational structure dimensions on Cost of Quality (CoQ) in Food and Beverage (F&B) small…
Exploration and mitigation of green lean six sigma barriers: a higher education institutions perspective
Vishwas Yadav, Vimal Kumar, Pardeep Gahlot, Ankesh Mittal, Mahender Singh Kaswan, Jose Arturo Garza-Reyes, Rajeev Rathi, Jiju Antony, Abhinav Kumar, Ali Al OwadThe study aims to identify Green Lean Six Sigma (GLSS) barriers in the context of Higher Education Institutions (HEIs) and prioritize them for executing the GLSS approach.
A literature review on industry 4.0 implementation and performance: a contingency perspective
Anwar Khamis AlsheyadiThis paper aims to review the literature on the relationship between the implementation and performance of 4.0 industrial revolution (IR) technologies and explores the extent to…
An empirical study on implementation of sustainable production practices in Indian manufacturing industry
Neeraj Kumar Jha, Naga Vamsi Krishna Jasti, Phaneendra Kiran Chaganti, Srinivas Kota, Gaurav NagpalSustainable production (SP) is an efficient and influential approach of production for Indian manufacturing industries as it preserves the social, environmental and economic…
Analysing the use of mixed methods in quality management literature
Patrícia Moura e SáLittle is known about the extent to which management and engineering publications dedicated to the study of quality management topics make use of mixed methods, what types of…
Industry 4.0 technologies integration with lean production tools: a review
Hirendra Singh, Bhim SinghLean production has been proved to be a cost-effective and efficient means of production that reduces non-valve added activities. Industry 4.0 (I4.0) is a technology-driven…
The mediating role of strategic planning awareness in the impact of organizational innovation on business excellence in hospitals
Tutku Ekiz Kavukoğlu, Emre İşciEvaluating the operational outcomes of hospitals is critical concerns for hospital managers. The realization of these evaluations through the principles of Total Quality…
How do organizational performances vary between early adopters and late adopters of Quality 4.0? An exploratory qualitative study
Jiju Antony, Vikas Swarnakar, Michael Sony, Olivia McDermott, Raja JayaramanThis study aims to investigate how early and late adopters of Quality 4.0 (Q4.0) differ in terms of organizational performance.
Are metaverse applications in quality 4.0 enablers of manufacturing resiliency? An exploratory review under disruption impressions and future research
Asmae El Jaouhari, Jabir Arif, Ashutosh Samadhiya, Anil Kumar, Vranda Jain, Rohit AgrawalThe purpose of this paper is to investigate, from a thorough review of the literature, the role of metaverse-based quality 4.0 (MV-based Q4.0) in achieving manufacturing…
Smart customer experience, customer gratitude, P-WOM and continuance intentions to adopt smart banking services: the moderating role of technology readiness
Mohamed A. Khashan, Mohamed M. Elsotouhy, Mohamed A. Ghonim, Thamir Hamad AlaskerSmart banking services (SBS) are critical for developing countries to achieve developmental goals. The success of SBS is dependent on the considerable perceived customer…
A systematic review of Industry 5.0 from main aspects to the execution status
Upinder Kumar, Mahender Singh Kaswan, Rakesh Kumar, Rekha Chaudhary, Jose Arturo Garza-Reyes, Rajeev Rathi, Rohit JoshiThe main aim of this study is to review different aspects of Industry 5.0 (I5.0) along with Kaizen measures to foster this novel aspect of industrial sustainability. The study…
Does pickup service quality explain BOPIS users' store relationship performance? The moderating role of users' service experience consciousness
Thamaraiselvan Natarajan, Deepak Ramanan Veera RaghavanBuilding on Stimulus-Organism-Response theory, the current study examines the influence of pickup service quality in buy-online pickup in-store service (BOPIS) on users' perceived…
Leadership characteristics for implementation and sustainability of quality: an exploratory study and directions for further research
Alessandro Laureani, Jiju Antony, Mariam Ali Ramadan, Maha Khalifa Al Dhaheri, Anders Fundin, Lars SörqvistThis qualitative study aims to explore the concept of organisational leadership in the context of Quality Management deployments across a variety of business organisations…
Price or quality? Consumers' preferences and willingness to pay (WTP) for online food delivery services in the COVID-19 era
Satender Pal Singh, Bishnu Prasad Dash, Amit Sachan, Arnab AdhikariThis article investigates the impact of the COVID-19 pandemic on the consumer preference for the attributes of online food delivery (OFD) services in India. It also shows how the…
Critical success factors for a combined lean and ISO 14001 implementation in the manufacturing industry: a systematic literature review
Aqeel Ahmed, Sanjay MathraniThe concept of lean and ISO 14001 as a combined approach is an evolving strategy for streamlining operational processes and attaining environmental sustainability in the…
Essential organizational variables for the implementation of Quality 4.0: empirical evidence from the Indian furniture industry
Ankesh Mittal, Sandeep Sachan, Vimal Kumar, Sachit Vardhan, Pratima Verma, Mahender Singh Kaswan, Jose Arturo Garza-ReyesQuality 4.0 represents the integration of quality management principles with digital technologies to drive continuous improvement and innovation in organizations. The purpose of…
Critical success factors for open source innovation in pharma industry: learning from two case studies
Ajay Jha, R.R.K. Sharma, Vimal KumarThe study aims to add to the body of knowledge of open source tangible product management (also called open design). The objective is also to develop a guideline for efficient…
Winning customers' hearts and minds using DFSS in the insurance industry
Jing-Rong Chang, Venkateswarlu Nalluri, Long-Sheng Chen, Shih-Hsun ChenThis study aims to simultaneously examine customer complaints through the proposed novel Design for Six Sigma (DFSS) model which incorporates of creating the new insurance…
The role of the museumscape on positive word of mouth: examining Italian museums
Emanuela Conti, Massimiliano Vesci, Paola Castellani, Chiara RossatoThis study aims to develop an all-encompassing model to analyse various aspects of atmospherics, including components of the museum space and its physical surroundings. Moreover…
Determining the impact of service quality on citizens' satisfaction and the role of citizens' demographics. The case of the Greek citizen's service centers
Evangelos Psomas, Nancy Bouranta, Maria Koemtzi, Efthalia KeramidaCitizen's service centers (CSCs) are front-end delivery public points which aim to reduce bureaucratic procedures and improve citizens' services. The present study, based on the…
Exploring some marketing practices in management consulting firms: evidence from small service firms in Italy
Linda Gabbianelli, Tonino PencarelliThe purpose of the paper is to investigate the marketing and communication activities carried out by small management consulting firms and how they relate to customers.
Productivity of gig workers on crowdsourcing platforms through artificial intelligence and gamification: a multi-theoretical approach
Abhishek Behl, Brinda Sampat, Sahil RajGig workers form the backbone of any crowdsourcing platform where they showcase their talent and choose a job of their choice and freedom. The study explores the role of…
Exploring gamers' crowdsourcing engagement in Pokémon Go communities
Shavneet Sharma, Neale Slack, Kritika Devi, Tuma Greig, Samantha NaiduWith the increasing popularity of online games like Pokémon Go, a new wave of crowdsourcing communities have emerged, allowing gamers to collaborate, communicate and share useful…
What enables doctoral degree holders to get a job? A journey through doctoral students' satisfaction with educational services
Mauro Cavallone, Rosalba Manna, Rocco PalumboDoctoral degrees are generally the highest level of education provided by educational institutions in Western countries. Nevertheless, doctoral degree holders – i.e. Philosophiae…
Extrovert integrated management systems
Maria Gianni, Katerina GotzamaniThe purpose of this research is twofold; firstly, to propose and test a measuring instrument for the efficient and effective integration of management systems (MSs), identifying…
TQM's presence within legal systems: example of impact on Australian higher education
Fernando F. Padró, Karen Trimmer, Heejin Chang, Jonathan H. GreenThe purpose of this study is to investigate the extent to which TQM has influenced the legal system in Australia, an area seldom investigated in the quality or legal literature.
Innovation diffusion in tourism: how information about blockchain is exchanged and characterized on twitter
Francesco Bolici, Chiara Acciarini, Lucia Marchegiani, Luca PiroloTechnological innovations provide huge opportunities to expand and revolutionize the scope of products and services offered. This is particularly true for tourism, which is…
Investigating the role of crowdsourcing in improving the quality of production processes: a systematic literature review
Michele Grimaldi, Silvia Vermicelli, Livio CricelliIn recent years, crowdsourcing – an open and innovative model for outsourcing tasks to a crowd – has become popular for production processes, allowing organizations and firms in…
Unlocking value with a crowdsourcing configuration of smart city: a system dynamic simulation
Andrea Caporuscio, Maria Cristina Pietronudo, Francesco Schiavone, Daniele LeoneThe paper aims to explore the value generated by a specific configuration of a smart city's infrastructure by proposing a comparison between a silos configuration versus a crowd…
Co-patenting, co-ownership, and co-ideation as drivers for university business innovation: the case of public universities in Spain
María José Quero, Montserrat Díaz-Méndez, Rafael Ventura, Evert GummessonThis paper explores whether, in the context of university–industry (U–I) collaboration, new innovation strategies can be developed through actors' interactions, the exchange of…
Collaborative design in public services: a wicked problem-reframing case
Patrícia Moura e Sá, Catarina Frade, Fernanda Jesus, Mónica Lopes, Teresa Maneca Lima, Vitor RaposoWicked problems require collaborative innovation approaches. Understanding the problem from the users' perspective is essential. Based on a complex and ill-defined case, the…
Online content responsiveness strategies in the hospitality context: exploratory insights and a research agenda
Maria Vincenza Ciasullo, Raffaella Montera, Rocco PalumboThe article investigates different types of strategies for managing user-generated content (UGC) and provides some insights into their implications.
Understanding sustainability – the case of building blocks in Tanzania and Uganda
Raine Isaksson, Apollo BuregyeyaThe purpose of this paper is to describe sustainability of hollow and solid blocks in sub-Saharan Africa.
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Alexander Douglas