International Journal of Quality & Reliability Management
Issue(s) available: 330 – From Volume: 1 Issue: 1, to Volume: 41 Issue: 8
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Volume 26
Volume 25
Volume 24
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Volume 10
Machine learning-based lean service quality improvement by reducing waiting time in the healthcare sector
Berhanu Tolosa Garedew, Daniel Kitaw Azene, Kassu Jilcha, Sisay Sirgu BetizazuThe study presented healthcare service quality, lean thinking and Six Sigma to enhance patient satisfaction. Moreover, the notion of machine learning is combined with lean service…
Do schools have hindrance of quality to promote innovativeness? Examining the role of empowering leadership and stakeholder involvement
M. Birasnav, Rinki Dahiya, Teena BhartiSchools provide high priorities to offer innovative curricular and cocurricular programs, and leaders make necessary efforts to promote enablers and overcome disablers for…
Learning-based framework for industrial accident prevention: fuzzy cognitive mapping approach
Wafa Boulagouas, Charaf Eddine Guelfen, Abderraouf KarouneDespite efforts to improve safety management practices in industrial companies, major accidents seem to be inevitable. Many accidents still occur because companies are unable to…
Investigate the distinctive link between a balanced scorecard and organizational performance in IT and non-IT sectors
Abdulkader Zairbani, Chetanraj Doddaullarthi Basavaraj, Velaga SriSai, Senthil Kumar Jaya Prakash, P. Anitha KumariThe purpose of this research is to examine how the implementation of a balanced scorecard (BSC) affects business outcomes in both information technology (IT) and non-IT sectors.
A maturity assessment methodology for ISO 13485 implementation in the medical devices industry
William Linck, Maria Auxiliadora Cannarozzo Tinoco, Samuel Vinícius Bonato, Ines Hexsel Grochau, Diego A. de J. Pacheco, Carla Schwengber Ten CatenThis study aims to develop a novel diagnostic methodology for implementing ISO13485:2016 and test its applicability to improve quality management systems (QMS) in the medical…
Blockchain-enabled traceability systems for supply chain quality management: empirical insights from pharmaceutical manufacturers
Saumyaranjan SahooThe emergence of blockchain technology has the potential to bring about transformative changes in various industries, with supply chain management being a prominent domain of…
Excellence in the management of local action groups: an empirical investigation of critical success factors
Alejandro C. Tuesta-Tapia, Adolfo Vázquez-Sánchez, Luis Amador-HidalgoThis study aims to evaluate the extent to which the criteria of the EFQM Excellence Model and the relationships between them are relevant in the management of rural territory…
Does total quality management mediate the relationship between Industry 4.0 and business sustainability in private hospitals?
Ahmed Adnan Zaid, Mohammed Othman, Ihab Sameer Qubbaj, Ahmed Riyad AsaadThe paper aims to study the influence of Industry 4.0 technologies on the business sustainability of private hospitals by focusing on the mediating role of total quality…
Operational excellence in total productive maintenance: statistical reliability as support for planned maintenance pillar
Felipe Terra Mohad, Leonardo de Carvalho Gomes, Guilherme da Luz Tortorella, Fernando Henrique LermenTotal productive maintenance consists of strategies and procedures that aim to guarantee the entire functioning of machines in a production process so that production is not…
Way to achieve sustainable benefits of ISO 9001 practices
Karwan H. Sherwani, Ahmet Demir, Lubna MaroofThe primary aim of the current study is to validate the theoretical model presented by Demir (2021a, b, c) via empirical evidence. In this respect, the study intends to offer a…
Quality and safety nexus: exploring critical factors in global food security
Abroon Qazi, M.K.S. Al-MhdawiThis study aims to explore the interrelationships among quality and safety metrics within the Global Food Security Index (GFSI). Its primary objective is to identify key…
Comparative analysis for selection of best methodology in determining the lean enabled supply chain agility: an AHP & fuzzy SWARA-WASPAS based approach
Hemant Sharma, Nagendra SohaniThe paper aims to clarify the relationship of various enablers of supply chain (SC) management like lean enablers, agile enablers and leagile enablers. It proposes modeling the…
Meta-analysis of association between Just-in-Time system and firm performance: moderating effects of National Culture differences
Anupama PrasharThe effectiveness of the Just-in-Time (JIT) production system in non-Japanese contexts is a topic of diverse findings. This study conducts a meta-analysis of empirical research on…
A review of Industry 5.0: from key facets to a conceptual implementation framework
Mahender Singh Kaswan, Rekha Chaudhary, Jose Arturo Garza-Reyes, Arshdeep SinghThe purpose of this study is to review the different facets associated with Industry 5.0 (I5.0) and propose a conceptual framework to boost the applicability of this novel…
Implementation of Quality 4.0 framework in the electronics sector using ANP and QFD methodologies
G.R. Nisha, V. RaviQuality 4.0 is essential to the Industry 4.0 framework, notably in the electronics sector. It evaluates product quality in real-time using automatic process controls, quality…
The interplay between multichannel integration quality, service convenience, service experience, multichannel perceived value and e-WoM
John Agyekum Addae, Kwabena Gyasi Boakye, George Oppong Appiagyei Ampong, Hod Anyigba, Mohammed Majeed, Aidatu Abubakari, Kwame Simpe OforiThe study's goal is to assess the influence of multichannel integration quality on perceived value, service convenience and service experience in a multichannel banking context…
Lean sustainability and triple bottom line performance of manufacturing industries in a developing economy: does top management commitment matter?
Richard Kofi Opoku, Ramatu Issifu, Daniel Ofori, Sania Wafa, Alfred AsieduAlthough literature abounds on lean sustainability (LS), its contributions to manufacturing industries’ triple bottom line performance (TBLP) through top management commitment…
Perceived healthcare quality via digital health platforms – evidence from Indian hospitals
Jinil PersisTechnology-enabled healthcare focuses on providing better information flow and coordination in healthcare operations. Technology-enabled health services enable hospitals to manage…
How does service quality predict loyalty? The serial mediation effects of perceived value and consumer brand identification
Hasan Emin GurlerProviding high-quality service for airline companies cannot be overstated, as it directly impacts their survival and competitiveness. Hence, there is an increasing need to measure…
Opportunistic and delayed maintenance as strategies for sustainable maintenance practices
Pradipta Patra, Unni Krishnan Dinesh KumarOpportunistic and delayed maintenances are increasingly becoming important strategies for sustainable maintenance practices since they increase the lifetime of complex systems…
Leveraging Lean Six Sigma principles in an Indian tertiary care hospital: a case study
P.R. Srijithesh, E.V. Gijo, Pritam Raja, Shreeranga Bhat, S. Mythirayee, Ashok Vardhan Reddy Taallapalli, Girish B. Kulkarni, Jitendra Siani, H.R. AravindaWorkflow optimisation is crucial for establishing a viable acute stroke (AS) intervention programme in a large tertiary care centre. This study aims to utilise Lean Six Sigma…
Unraveling the interplay between supply chain analytics and healthcare supply chain performance: establishing an underlying mechanism and a boundary condition
Francis Kamewor Tetteh, Dennis Kwatia Amoako, Andrews Kyeremeh, Gabriel Atiki, Francisca Delali Degbe, Prince Elton Dion NyameThe coronavirus disease 2019 (COVID-19) pandemic represents one of the most significant disruptions to supply chains (SCs), stimulating both practitioners and scholars to seek…
The role of leadership and cultural barriers in the adoption of lean six sigma in clinical pharmacy practice and medicine waste reduction. The case of NHS-UK
Krishnendu Saha, Bhavesh Patel, Stefania PaladiniThis study investigates the role of leadership and cultural transformation in facilitating Lean Six Sigma (LSS) practices in clinical pharmacy settings to reduce medicine waste…
How COVID-19 pandemic affected business excellence: case studies from Greek companies
Ioannis N. Metaxas, Dimitrios E. KoulouriotisThis paper is the third part of a research effort that aims to identify how various crises affected basic business processes using Institut Européen d'Administration des Affaires…
Lean thinking and risk management in healthcare organizations: a systematic literature review and research agenda
Luis Mendes, Grazielle FrançaHealthcare organizations have been facing challenges due to high costs and low efficiency in health services. The growth of costs and losses caused by avoidable mistakes lead to…
Logical analysis of data in predictive failure detection and diagnosis
Zhixuan Shao, Mustafa KumralThis study aims to address the critical issue of machine breakdowns in industrial settings, which jeopardize operation economy, worker safety, productivity and environmental…
Machine learning approach for studying the influencing factors affecting the operational reliability and remaining useful life
Debasis Jana, Suprakash Gupta, Deepak Kumar, Sukomal PalReliability study plays a significant role in supporting the operation of any machinery working in a dynamic and harsh environment. This quality is inherently uncertain and a…
Healthcare service quality: a systematic review based on PRISMA guidelines
Abdul Rauf, Norhilmi Muhammad, Hamid Mahmood, Muhammad AftabThe primary objective of this study is to conduct a comprehensive literature review focused on the concept of service quality within the healthcare sector. This research aims to…
The mediation role of innovation in the relationship between total quality management and performance of small and medium scale enterprises
Francis Kamewor Tetteh, Benjamin Nyantakyi, Kwame Owusu Kwateng, Hannah Vivian OseiThis study examined the mediation-moderation role of innovation and market dynamism in the association between total quality management (TQM) practices and the performance of…
The impact of institutional logics on specifications quality: investigating the mediation effects of legitimacy and stewardship behaviour
Nabiira Nantongo, Matthew Kalubanga, Joseph Ntayi, Bonny Bagenda, Beatrice NyakeishikiThis study aims to examine the relationship between institutional logics and specifications quality, and how this relationship is mediated by the legitimacy of the procurement…
The controversial role of Incentives-based marketing tactics in the realm of OFD services
Seyedeh Fatemeh Kalantarzadeh TezerjanyThe principal objective of this research is to delve into the intricate dynamics surrounding the contentious exploitation of incentive-based marketing tactics within online food…
Empirical investigation of drivers, motivations and barriers for implementation of integrated continuous improvement system: a case of Ethiopian manufacturing industries
Haftu Hailu Berhe, Hailekiros Sibhato Gebremichael, Kinfe Tsegay Beyene, Haileselassie Mehari GebremedhinContinuous improvement in an integrated approach is a philosophy developed over decades based on a set of management practices. It comprises enhancement methodologies that…
Analyzing shopping cart abandonment enablers: an ISM and MICMAC approach
Sanjay Gupta, Sahil Raj, Aashish Garg, Swati GuptaThe primary purpose of this study is to examine the factors leading to shopping cart abandonment and construct a model depicting interrelationship among them using interpretive…
Investigation of sustainability failures of ISO 9001 quality management system – a case of Botswana
Letso Audrey Jacob, Jerekias Gandure, Venkata Parasuram KommulaThis study aims to investigate causes of sustainability failures of ISO 9001 Quality Management Systems in Botswana.
The effects of quality management on the development of organisational exploration: an empirical research on the organic agro-food industry
Aldo Giovanni Caypa-Altare, Maria D. Moreno-LuzonThe purpose of this paper is to analyse the role of quality management on the development of organisational exploration.
Quality of care in mental health services: does patient engagement play a role?
Muhammad Sabbir Rahman, Md Afnan Hossain, Md Rifayat Islam Rushan, Hasliza Hassan, Vishal TalwarThe mental healthcare is experiencing an ever-growing surge in understanding the consumer (e.g., patient) engagement paradox, aiming to vouch for the quality of care. Despite this…
A bibliometric analysis of Quality 4.0: current status, trends and future research directions
Dilip Kushwaha, Faisal TalibThis review paper aims to explore and investigate the Quality 4.0 current knowledge, emerging areas, and trends available in the literature and provide insights for future…
Delivering trust: how food safety performance drives loyalty across the online ordering journey
Carlos Arturo Hoyos Vallejo, Flavia Braga ChinelatoThis research delineates the interdependencies between e-service quality (e-SQ), product quality (PQ) and food biosafety measures (FBM) in shaping consumer satisfaction and…
The impact of functional and service quality on perceived security in manufacturing and telecommunication services
Ho Jun Song, Nina Shin, Hyun Mo Koo, Wan Seon ShinThis research deals with the critical factors of quality and their significance to perceived security as an effort to build a formidable loyalty of customers in a technology…
Dealing with intervening factors in the patient engagement
Ana Maria Saut, Linda Lee Ho, Fernando Tobal BerssanetiThere is evidence that quality improvement projects developed with the participation of patients and family members are more likely to result in a sustainable change. To identify…
Capturing key interdependences among supply chain disruptions and mitigation strategies to enhance firm performance
Roberta Pellegrino, Barbara Gaudenzi, Abroon QaziThis paper aims to capture the complex interdependences between supply chain disruptions (SCDs), SC risk mitigation strategies and firm performance in the context of disruptive…
Determinants of e-commerce customer satisfaction: mediating role of IT innovation acceptance
S.M. Sayem, Azharul Islam, Mohammad Rajib Uddin, Jarin Sadia PromyThe study aims to identify the determinants of customer satisfaction in the electronic commerce (e-commerce) industry in Bangladesh. It also investigates whether acceptance of IT…
Unlocking the potential: a study on the role of operational excellence in Oman’s energy sector
Yousuf Al Zaabi, Jiju Antony, Jose Arturo Garza-Reyes, Guilherme da Luz Tortorella, Michael Sony, Raja JayaramanOperational excellence (OpEx) is a proven philosophy focusing on continuous improvement in processes and systems for superior performance and efficiency. It plays a crucial role…
An assessment of top managers’ commitment to business performance: a case study of the coffee processing industry in Guji Zone, Ethiopia
Gemechu Hotessa Warie, Elfneh Udessa Bariso, Admassu Tesso HulukaThis study aimed to analyze top management commitment to business performance in the context of coffee processing firms in Guji Zone, Ethiopia.
From order-qualifier to order-winner? Mapping the e-retailing competitive priorities
Saad Zighan, Tala Abuhussein, Ziad Alkalha, Firas Yousef OmarThe primary purpose of this study is to investigate the strategic transition undertaken by e-retailers as they progress from meeting order-qualifier requirements to establishing…
Evaluating the impact of COVID-19 mitigation measures on quality assurance of cross-border construction logistics and supply chain
Frank Ato Ghansah, Weisheng LuWhile COVID-19 mitigation measures (CMMs) aided in steady recovery during the pandemic, they also impeded movement across economies/borders, affecting quality assurance (QA) of…
Professional perceptions of right-first-time and quality management in construction projects through open-ended feedback
Gavin Ford, Jonathan GoslingThe construction industry has struggled to deliver schemes on time to budget and right-first-time (RFT). There have been many studies into nonconformance and rework through…
Re-examining the quality management and firm performance relationships: meta-analytical investigation on moderating effects of national culture differences
Anupama PrasharIn the last 3 decades, organization-wide programs and practices based on the Total Quality Management (TQM) philosophy have become central to continuous improvement (CI) strategy…
An integrated data-driven framework for vehicle quality analysis based on maintenance record mining and Bayesian network
Aoxiang Cheng, Youyi BiThe purpose of this paper is to present an integrated data-driven framework for processing and analyzing large-scale vehicle maintenance records to get more comprehensive…
Unlocking the potential of Industry 4.0 in BRICS nations: a systematic literature review and meta-analysis
Awadhesh Yadav, Gunjan Yadav, Tushar N. DesaiThis study is intended to introduce and summarise Industry 4.0 practices in BRICS nations (the abbreviation “BRICS” is made up of the first letters of the member countries…
A review of cutting tool life prediction through flank wear monitoring
Monojit Das, V.N.A. Naikan, Subhash Chandra PanjaThe aim of this paper is to review the literature on the prediction of cutting tool life. Tool life is typically estimated by predicting the time to reach the threshold flank wear…
The impact of the day of the week on the financial market: an empirical investigation on cryptocurrencies
Sabri Burak Arzova, Ayben Koy, Bertaç Şakir ŞahinThis study investigates the effect of the day of the week on the volatility of cryptocurrencies. Thus, we reveal investors' perceptions of the day of the week.
Application of Six Sigma methodology in the analysis of variance: process shift versus inflation coefficient
Ravichandran Joghee, Reesa VargheseThe purpose of this article is to study the link between mean shift and inflation coefficient when the underlying null hypothesis is rejected in the analysis of variance (ANOVA…
Assessment of reliability measures and cost optimization of a solar seed sowing machine
Ashok Singh Bhandari, Akshay Kumar, Mangey RamIn this research work, the general form of reliability measures, which include availability, mean time to failure (MTTF), and sensitivity analysis, are investigated with their…
Application of fuzzy failure mode and effect analysis to investigate lean wastes in the sewing section
Temesgen Agazhie, Shalemu Sharew HailemariamThis study aims to quantify and prioritize the main causes of lean wastes and to apply reduction methods by employing better waste cause identification methodologies.
Are women satisfied with childbirth services provided in public health facilities? Evidence from two districts in Bihar, India
Kumari Youkta, Rajendra Narayan ParamanikThis study aims to measure the level of satisfaction among women with childbirth services provided at public health facilities. Further, to analyse the impact of their…
Availability analysis of imperfect repairable system subject to inspection
Ritu Gupta, Sudeep KumarThis work examines a repairable machining system’s reliability by considering multiple failure scenarios, including individual component failures, hardware and software…
Optimal new product design using reverse quality function deployment with nonlinear regression modeling
Jian Wang, Yi Tan, Jingzhi Zhang, Yajuan HanQuality function deployment (QFD) has been widely applied in new product development, but existing research on QFD has some limitations. Primarily, QFD lacks the capability to…
Certification bodies’ interpretation and application of the ISO 19011 audit process guidelines
Thembekile Debora Sepeng, Ann Lourens, Karl Van der Merwe, Robert GerberThe purpose of this paper is to show that third-party quality audits (TPQAs) facilitate performance improvement and give confidence to organisations concerning the process quality…
Assessing resilience in mechanical systems: an industrial perspective
Ali Rahimazar, Ali Nouri Qarahasanlou, Dina Khanzadeh, Milad TavaghiResilience as a novel concept has attracted the most attention in the management of engineering systems. The main goal of engineering systems is production assurance and…
Global perspectives on operational excellence: unveiling critical failure factors and sustainable pathways
Jiju Antony, Michael Sony, Raja Jayaraman, Vikas Swarnakar, Guilherme da Luz Tortorella, Jose Arturo Garza-Reyes, Rajeev Rathi, Leopoldo Gutierrez, Olivia McDermott, Bart Alex LameijerThe purpose of this global study is to investigate the critical failure factors (CFFs) in the deployment of operational excellence (OPEX) programs as well as the key performance…
The effect of lean, agile, resilient and sustainable (LARS) HRM on the environmental performance: the mediating role of green innovation
Imen Ouragini, Imen Ben Achour, Lassaad LakhalThe current study’s goal is to investigate how lean, agile, resilient and sustainable human resource management (LARS HRM) affects green innovation and environmental performance…
Optimizing defect rework for a software start-up's schedule variation: a Six-Sigma-based approach
Satyajit Mahato, Supriyo RoyManaging project completion within the stipulated time is significant to all firms' sustainability. Especially for software start-up firms, it is of utmost importance. For any…
A convolutional neural network to identify the change point of a multistage process profile with cascade property
Karim Atashgar, Mahnaz BoushWhen a process experiences an out-of-control condition, identification of the change point is capable of leading practitioners to an effective root cause analysis. The change…
Generalized new exponentially weighted moving average control charts (NEWMA) for monitoring process dispersion
Ganiyu Ayodele Ajibade, Jimoh Olawale Ajadi, Olusola John Kuboye, Ekele AlihThis work aims to focuse on improving the performance of the new exponentially weighted moving average (NEWMA) scheme for monitoring process dispersion. The authors use the…
An optimal software enhancement and customer growth model: a control-theoretic approach
Sujit K. Pradhan, Anil Kumar, Vijay KumarRecently, the popularity of software has grown significantly in the market. Enhancement of software is needed to decrease the burden of getting high-quality and reliable software…
Maintenance policies considering degradation and cost processes for a multi-component system
Jiaqi Yin, Shaomin Wu, Virginia SpieglerThis paper models the deterioration process of a multi-component system. Each deterioration process is modelled by the Wiener process. The purposes of this paper are to address…
Impact of code smells on software development environments: a study based on ENTROPY-CODAS method
Adarsh Anand, Priyanka Gupta, Yoshinobu Tamura, Ljubisa PapicThe relationship between the various existing smell taxonomies and the smell impacting factors has been established. The ideology is to identify the most critical smell…
On the nature of supply chain reliability: models, solution approaches and agenda for future research
Devesh Kumar, Gunjan Soni, Yigit Kazancoglu, Ajay Pal Singh RathoreThis research aims to update the literature about the importance of reliability in supply chain (SC) and to find out the SC determinants.
Risk-based reliability assessment and testing stop time based software system modeling
Priyanka Gupta, Adarsh Anand, Yoshinobu Tamura, Mangey RamThe ideology of this article is to study the performance concerns of SDN Controllers, with the help of developed SRGM and thereby obtain its optimal testing duration. The effect…
Some inferences on a mixture of exponential and Rayleigh distributions based on fuzzy data
Ashlyn Maria Mathai, Mahesh KumarIn this paper, a mixture of exponential and Rayleigh distributions in the proportions α and 1 − α and all the parameters in the mixture distribution are estimated based on fuzzy…
Enhancing the website usage using process mining
Chetna Choudhary, Deepti Mehrotra, Avinash K. ShrivastavaAs the number of web applications is increasing day by day web mining acts as an important tool to extract useful information from weblogs and analyse them according to the…
The factors obstructing the blockchain adoption in supply chain finance: a hybrid fuzzy DELPHI-AHP-DEMATEL approach
P.S. Biswa Bhusan Sahoo, Vikas ThakurSupply chain finance (SCF) is an advanced financing solution for medium and small organizations. However, due to its nascent stage, SCF is still struggling with its application in…
A hybrid framework for fleet management with quality concerns: a case for the food industry
Naila Fares, Jaime Lloret, Vikas Kumar, Guilherme F. Frederico, Oulaid KamachThe purpose of the study is to propose a framework for fleet management and make suitable distribution solution choices in the food industry.
COVID-19: a Kano model and AHP-based classification of preventive activities under Fuzzy environment
Shwetank Avikal, Rohit Singh, Anurag Barthwal, Mangey RamThe aim of the present work is to develop a method to find the preventive measures for COVID-19 and their priorities. These preventive measures are prioritized according to the…
Supply chain quality management 4.0: conceptual and maturity frameworks
Loan Thi Cam Bui, Maria Carvalho, Hai Thanh Pham, Tram Thi Bich Nguyen, An Thi Binh Duong, Huy Truong QuangThe research objective is rooted in the principle of providing new insights and a collective perspective regarded as Supply Chain Quality Management 4.0 (SCQM4.0), an integration…
Smart technologies for collection and classification of electronic waste
Erhan Ada, Halil Kemal Ilter, Muhittin Sagnak, Yigit KazancogluThe main aim of this study is to understand the role of smart technologies and show the rankings of various smart technologies in collection and classification of electronic waste…
ISSN:
0265-671Xe-ISSN:
1758-6682ISSN-L:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony
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