International Journal of Quality & Reliability Management: Volume 41 Issue 7

Mapping the research field on product quality: a bibliometric analysis

Mikul Mikul, Ishwar Mittal

This research intends to undertake a rigorous bibliometric analysis of product quality research trends and patterns, map the intellectual and social structure of the field…

A comparative study on sustainability standards with specific reference to GRI standards and BRSR framework

Naresh Nial, Pranay Parashar

The main objective of the study was to compare Business Responsibility and Sustainability Report (BRSR) norms with Global Reporting Initiative (GRI) standards, so as to establish…

Mapping the landscape: a bibliometric analysis of ISO 31000

Tri Widianti, Himma Firdaus, Tri Rakhmawati

This study aims to evaluate performance and map the science of research on International Organization for Standardization (ISO) 31000 standard through published articles…

Optimal estimation of reliability parameter for inverse Pareto distribution with application to insurance data

Neeraj Joshi, Sudeep R. Bapat, Raghu Nandan Sengupta

The purpose of this paper is to develop optimal estimation procedures for the stress-strength reliability (SSR) parameter R = P(X > Y) of an inverse Pareto distribution (IPD).

Determination of driving power and dependency of wastes in the healthcare sector: a lean and ISM-Based approach

Manjeet Kharub, Himanshu Gupta, Sudhir Rana, Olivia McDermott

The objective of this study is to systematically identify, categorize and assess the driving factors and interdependencies associated with various types of healthcare waste. The…

Prioritization of critical factors toward Industry 4.0 adoption in service industries: an emerging economy perspective

Poonam Sahoo, Pavan Kumar Saraf, Rashmi Uchil

Significant developments in the service sector have been brought about by Industry 4.0. Automated digital technologies make it possible to upgrade existing services and develop…

How to offer good service? A study on behavior of consumer expectations over time in educational service

Evadio Pereira Filho, Miguel Eduardo Moreno Añez, Kleber Cavalcanti Nobrega, Leandro Trigueiro Fernandes

This article evaluates how consumer expectations evolve over time and if three antecedents (negative experiences, alternative attractiveness and level of visitation) explain…

The lean link: exploring industry 4.0's influence on sustainable operational performance for services

Sharad Sharma, Narain Gupta, Pooja Thakur

This empirical study explores the intricate relationships between Industry 4.0 (I4), Lean practices and sustainable operational performance (SOP) within the dynamic context of the…

Barriers to Industry 4.0 technology adoption in agricultural supply chains: a Fuzzy Delphi-ISM approach

Janya Chanchaichujit, Sreejith Balasubramanian, Vinaya Shukla

The purpose of this study is to identify and analyze the barriers associated with the adoption of Industry 4.0 technologies in agricultural supply chains.

The role of quality management systems in fostering the international competitiveness of companies

Federica Murmura, Fabio Musso, Laura Bravi, Giada Pierli

There is a strong consensus among scholars that the international competitiveness of companies strongly depends on the support of institutions, which reduces uncertainty in…