International Journal of Quality & Reliability Management: Volume 41 Issue 6

Theory of constraints in healthcare: a systematic literature review

Mohit Datt, Ajay Gupta, Sushendra Kumar Misra, Mahesh Gupta

Theory of Constraints (TOC), though a well-established process improvement methodology in manufacturing, is still a novel philosophy for healthcare and an exhaustive review of…

The impact of TQM practices on organizational performance and on innovation: the mediating role of organizational learning

Oumayma Tajouri, Lassaad Lakhal

This article examines the direct effect of total quality management (TQM) practices on organizational performance (OP) and innovation (INN), as well as their indirect effect…

Behavioural intention of consumers to use app-based shopping on green tech products in an emerging economy

Selim Ahmed, Dewan Mehrab Ashrafi, Pradeep Paraman, Bablu Kumar Dhar, Sanmugam Annamalah

The purpose of this research article is to explore the behavioural intention of consumers to use app-based shopping for green-tech products in the emerging economy of Bangladesh…

Developing a competency model for maintenance 4.0 stakeholders

Fadoua Benhamza Hlihel, Youness Chater, Abderrazak Boumane

Competencies are significant predictors of employee outcome. Nowadays, new technologies are changing maintenance processes and workflow. The role of employees and their…

Visiting and revisiting destinations: impact of augmented reality, content quality, perceived ease of use, perceived value and usefulness on E-WOM

Jude Madi, Mohammad Al Khasawneh, Ala' Omar Dandis

The primary aim of this study is to identify and analyze the key factors that impact the intentions of Jordanian tourists to visit and revisit destinations using the Jannah Jo…

Optimizing quality enhancement cells in higher education institutions: analyzing management support, quality infrastructure and staff training

Shahzaf Iqbal, Kamran Moosa, Che Azlan Bin Taib

This study aims to investigate the relationship between management support, quality infrastructure, staff training and the effectiveness of quality enhancement cells (QECs…

Application of lean and quality improvement methods for improving operational performance in coal supply chains: a case study

Premaratne Samaranayake, Michael W. McLean, Samanthi Kumari Weerabahu

The application of lean and quality improvement methods is very common in process improvement projects at organisational levels. The purpose of this research is to assess the…

Investigating the barriers to Quality 4.0 adoption in the Indian manufacturing sector: insights and implications for industry and policy-making

Ranjit Roy Ghatak, Jose Arturo Garza-Reyes

The research explores the shift to Quality 4.0, examining the move towards a data-focussed transformation within organizational frameworks. This transition is characterized by…

Integration of Industry 4.0 to the CBM practices of the O&G upstream sector in Nigeria

Chinedu Onyeme, Kapila Liyanage

This study investigates the integration of Industry 4.0 (I4.0) technologies with condition-based maintenance (CBM) in upstream oil and gas (O&G) operations, focussing on…

Supply chain risk prioritization: a multi-criteria based Intuitionistic Fuzzy TOPSIS approach

Swarup Mukherjee, Anupam De, Supriyo Roy

Identifying and prioritizing supply chain risk is significant from any product’s quality and reliability perspective. Under an input-process-output workflow, conventional risk…