Journal of Hospitality and Tourism Technology
Issue(s) available: 53 – From Volume: 1 Issue: 1, to Volume: 15 Issue: 3
Strapline:
A Framework for Innovation![Cover of Journal of Hospitality and Tourism Technology](/insight/proxy/containerImg?link=/resource/publication/journal/fbe106c33f6042dd350251e73bdb62da/urn:emeraldgroup.com:asset:id:binary:jhtt.cover.jpg)
Effects of cognitive, affective and normative drivers of artificial intelligence ChatGP T on continuous use intention
Heesup Han, Seongseop (Sam) Kim, Tadesse Bekele Hailu, Amr Al-Ansi, Jiyoung Lee, Jinkyung Jenny KimThis study aims to explore the interplay of cognitive, affective, and normative constituents for their potential acceptance or rejection of artificial intelligence (AI) and…
Enhancing service adaptability: a moderated mediation model of workplace ostracism, robot anthropomorphism, employees’ readiness to change, and performance efficacy
Ataul Karim Patwary, Md Sazzad Hossain, Trishna G. Mistry, M. Omar ParvezThis study aims to analyze workplace ostracism, robot anthropomorphism, employees’ readiness to change and employees’ service adaptive behavior. The moderating role of performance…
Unveiling the human–robot encounter: guests’ perspectives on smart hotel experience
Jiaxin (Sylvia) Wang, Xiaoxiao FuThis study aims to investigate guests’ experience and perceptions in smart hotels, with a primary focus on the human−robot experience.
Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship
Cass Shum, Hyounae (Kelly) Min, Jie Sun, Heyao (Chandler) Yu, Zhaoli HeService robots are increasingly prevalent in the hospitality industry. While studies have explored the concept of service robot risk awareness (SRRA) – an employee’s perception of…
Working with service robots in the dining room: Employees’ perspectives and realities
Cynthia Mejia, Hannah A. Crandell, Emily Broker, Mindy ShossThe purpose of this study was to investigate restaurant and foodservice workers’ perceptions of working with a service robot and the extent to which the workers’ well-being was…
A novel ChatGPT-based multimodel framework for tourism review mining: a case study on China’s five sacred mountains
Xinquan Cheng, Yuanhong Chen, Pingfan Wang, YanXi Zhou, Xiaojing Wei, Wenjiang Luo, Qingxin DuanThis study aims to introduce an innovative framework for mining tourism reviews that not only excels in sentiment analysis accuracy but also prioritizes user-friendly design for…
Chatbot symbolic recovery and customer forgiveness: a moderated mediation model
Heba Salah Zaki, Bassam Samir Al-RomeedyArtificial intelligence-based chatbots are frequently used to handle customer complaints in the hospitality and tourism sectors; however, little is known about their recovery…
When employees become streamers: the mediating power of friendship and self-congruity
Tingting Zhang, Bin Li, Nan Hua, Pei ZhangThe purpose of this study is to investigate the effects of employee live streamers on consumers' purchase behaviors and brand image, as well as to understand the mediating roles…
Sarcasm detection in hotel reviews: a multimodal deep learning approach
Yang Liu, Maomao Chi, Qiong SunThis study aims to detect consumer sarcasm through inconsistencies in sentiment features between text and images of hotel reviews.
Hospitality labor leakage and dynamic turnover behaviors in the age of artificial intelligence and robotics
Juhyun Kang, Hakseung Shin, Changseong KangThis study aims to examine the impact of artificial intelligence (AI) adoption on job insecurity and its subsequent effect on turnover intentions within the hotel industry. It…
A novel deep learning method to use feature complementarity for review helpfulness prediction
Xinzhe Li, Qinglong Li, Dasom Jeong, Jaekyeong KimMost previous studies predicting review helpfulness ignored the significance of deep features embedded in review text and instead relied on hand-crafted features. Hand-crafted and…
AI dogs vs. real dogs and human-like robots: clarification, conceptualization, and applications in tourism and hospitality settings
Yue (Darcy) Lu, Yifeng Liang, Yao-Chin WangThis study aims to conceptualize the characteristics of artificial intelligence (AI) dogs while exploring their applications in tourism and hospitality settings.
Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services
M. Omar Parvez, Kayode Kolawole Eluwole, Taiwo Temitope LasisiThis study aims to investigate tourists’ intentions to use hotel service robots with a focus on safety and hygiene. It examines the impact of perceived safety, health awareness…
Virtual reality and augmented reality applications and their effect on tourist engagement: a hybrid review
Wajdy Omran, Ricardo F. Ramos, Beatriz CasaisThis study consolidates insights on the role of virtual reality (VR) and augmented reality (AR) in tourism engagement (TE). In addition, it suggests new directions for research in…
The impact of digitalization on labor productivity evolution: evidence from China
Malin Song, Weiliang Tao, Zhiyang ShenThis paper aims to examine the impact and mechanism of digital development on enterprise labor productivity. In addition, this study empirically analyzes the nonlinear impact of…
Revising the tourism-induced environment Kuznets curve hypothesis in top 8 Asian economies: the role of ICT and renewable energy consumption
Syed Ale Raza Shah, Daniel Balsalobre-Lorente, Magdalena Radulescu, Qianxiao Zhang, Bilal HussainThis paper aims to emphasize economic complexity, tourism, information and communication technology (ICT), renewable energy consumption and foreign direct investment (FDI) as the…
ISSN:
1757-9880Online date, start – end:
2010Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Cihan Cobanoglu