Table of contents - Special Issue: Innovation and Co-creation Process in Service Enterprises - Implications for Process Management and Service Development
Guest Editors: JohnMcManus
From transactions to interactions: the value of co-creation processes within online brand consumer communities
Barry Ardley, Eleanor McIntosh, John McManusThe aim of this paper is to examine the extent of value co-creation activity that exists in online brand communities. The approach was to use elements of practice theory to…
Negative MWOM and value co-destruction during destination crises
Alkmini Gkritzali, Eleni Mavragani, Dimitris GritzalisThe purpose of this paper is to examine the impact of microblogging word of mouth (MWOM) through twitter on value co-destruction for Athens, as a tourism destination facing a…
Dynamic capabilities for SME participation in public procurement
Temidayo O. Akenroye, Jonathan D. Owens, Jamal Elbaz, Olatunde A. DurowojuAlthough small- and medium-sized enterprises (SMEs) play major roles in most economies in terms of job creation, innovation and contribution to national income, they are often…
Re-designing the service experience in the value co-creation process: an exploratory study of a healthcare network
Francesco Schiavone, Daniele Leone, Annarita Sorrentino, Alessandro ScalettiThe study aims to provide an exploratory investigation of the magnitude of the customer-centric approach in the specific area of healthcare as a contribution to the scarce and…
Innovation and co-creation in knowledge intensive business services: the Spinner model
Ronnie Figueiredo, João J.M. Ferreira, Rogério Guerra Silveira, Alvaro Teixeira VillarinhoThe purpose of this paper is to analyse the propensity for innovation and co-creation in service companies in receipt of knowledge intensive business services (KIBS) type services…
Inter-regional innovation correlation effects and influencing factors in China
Xiongfeng Pan, Yang Ming, Mengna Li, Shucen Guo, Cuicui HanThe purpose of this paper is to find out the characteristics and evolutionary trends of China’s inter-regional innovation correlation network, the status and roles of each…
Innovation process in the business ecosystem: the four cooperations practices in the media platform
Yeon W. Lee, Hwy-Chang Moon, Wenyan YinThe main purpose of this research is to construct a generalized set of innovation processes that occur at the ecosystem level based on the academic research. The study analyzes…
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ISSN:
1463-7154Renamed from:
Business Process Re-engineering & Management JournalOnline date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Majed Al-Mashari