Table of contents
Assessing the relationship between service quality, satisfaction and loyalty: the Vietnamese higher education experience
Ha Thi Thu Bui, Quyen Thi Tu Bui, Thanh Thi Phuong Nguyen, Quang Huu Cao, Thuy Van Phung, Ha Thanh NguyenService quality has been widely recognized as the core value of any higher education institution (HEIs), especially in the context of higher education reform in Vietnam. The paper…
Changing trends in remote teaching among instructors in higher education in the shadow of the coronavirus crisis
Dikla Barak, Merav Aizenberg, Gila Cohen ZilkaThe purpose of the study is to examine whether the remote teaching experience of instructors in higher education during the COVID-19 pandemic has improved after one year.
The role of leadership in effective implementation of quality assurance mechanisms in higher education: an exploratory case study from Pakistan
Sohail Ahmad, Afaq AhmedThis study aims to explore whether and how leaders’ attributes, understanding of and attitude towards quality assurance (QA) shape their practices towards effective implementation…
Service quality and students’ academic achievement
María Begoña Peña-Lang, Jose M. Barrutia, Carmen EchebarriaThis paper aims to propose and examine the relationship between students’ perception of service quality and dimensions and their academic achievement.
The role of self-service technology and graduates’ perceived job performance in assessing university service quality
Lovemore Chikazhe, Thomas Bhebhe, Brighton Nyagadza, Edmore Munyanyi, Tricia SingiziThis paper aims to investigate how graduates’ perceptions of self-service technology and perceived job performance can be used to assess university service quality. Also, this…
Facets of life skills education – a systematic review
Monika Bansal, Surbhi KapurThe study aims to review the existing theories and literature related to life skills education for adolescents to construct a model portraying the inter-relatedness between these…
Risk management in higher education research: a systematic literature review
Tze Yin Khaw, Ai Ping TeohThe growing uncertainty in the world because of economic factors, political issues, natural disasters, global COVID-19 outbreak and technological advancements, make effective risk…
Teachers' pedagogical implementation of the National Large-Scale Assessment (NLSA): improving and advancing teaching-learning processes
Rinat Arviv Elyashiv, Orit Avidov-UngarLarge-scale assessment has been used in many education systems as an instrument to evaluate educational performance nationally. This practice is based on the concept of epistemic…
Enhancing the organisation and the management of built environment higher education courses
Kasun Gomis, Mandeep Saini, Chaminda Pathirage, Mohammed ArifPersistent critical issues in built environment higher education (BEHE) curricula may need to be addressed by improving course organisation and management. In addition to the…
Developing a digital application for quality assurance of assessment programmes in higher education
Lonneke H. Schellekens, Marieke F. van der Schaaf, Cees P.M. van der Vleuten, Frans J. Prins, Saskia Wools, Harold G.J. BokThis study aims to report the design, development and evaluation of a digital quality assurance application aimed at improving and ensuring the quality of assessment programmes in…
ISSN:
0968-4883Online date, start – end:
1993Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Jeffrey W Alstete
- Dr Heidi Flavian
- Dr Krassie Petrova