International Journal of Contemporary Hospitality Management
Issue(s) available: 274 – From Volume: 1 Issue: 1, to Volume: 36 Issue: 13
Volume 36
Volume 35
Volume 34
Volume 33
Volume 32
Volume 31
Volume 30
Volume 29
Volume 28
Volume 27
Volume 26
Volume 25
Volume 24
Volume 23
Volume 22
Volume 21
Volume 20
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Issue 7 2008 What are the contemporary human resource issues for talent management in hospitality and tourism
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Issue 6 2008
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Issue 5 2008 What are the practical and psychological barriers to HACCP in the hospitality industry and how have they been overcome
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Issue 4 2008
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Issue 3 2008 How should Niagara region respond to the challenges it faces and find solutions to preserve and develop its tourism industry
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Issue 2 2008
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Issue 1 2008
Volume 19
Volume 18
Volume 17
Volume 16
Volume 15
Volume 14
Volume 13
Volume 12
Volume 10
Exploring the diversity of emotion in hospitality and tourism from big data: a novel sentiment dictionary
Yunyun Yu, Jiaqi Chen, Fuad Mehraliyev, Sike Hu, Shengbin Wang, Jun LiuAlthough the importance and variety of emotions have been emphasized in existing literature, studies on discrete emotions remain limited. This study aims to propose a method for…
Examining presence in immersive virtual reality and website interfaces through the cognitive fit and cognitive load theories
Víctor Martínez-Molés, Carmen Pérez-Cabañero, Amparo Cervera-TauletThe purpose of this paper is to assess the effects of presence on users’ information processing in mediated visualizations using immersive virtual reality (VR) and websites…
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality
Hector Gonzalez-Jimenez, Diego Costa PintoGrounded on the X Reality framework and human–machine collaboration, this study aims to explore the potential of immersive augmentation through artificial intelligence (AI…
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism
Moein Beheshti, Dušan Mladenović, Razieh Sadraei, Ahad ZareRavasanAs exponential technologies continue to transform business models rapidly, there is a growing focus on metaverse research within the tourism industry. Despite the significant…
Sculpting the feelings: influence of immersive technology on responsible travel
Anam Fatma, Vimal BhattThis study aims to examine how the telepresence of tourists using immersive technology affects responsible travel behaviour at natural heritage sites by exploring the role of…
Place attachment theory and virtual reality: the case of a rural tourism destination
Christos Pantelidis, M. Claudia tom Dieck, Timothy Hyungsoo Jung, Paul Smith, Amanda MillerThe purpose of this study is to explore from a place attachment (PA) theory perspective the extent to which and how, a fully immersive virtual reality (VR) experience enhances…
Driving metaverse adoption in the hospitality industry: an upper echelon perspective
Arpita Agnihotri, Saurabh Bhattacharya, Georgia Sakka, Demetris VrontisThe purpose of this study is to explore how past and future temporal focus of CEOs in the hospitality industry influence their intention to invest in metaverse technology and the…
Sustainable hospitality and tourism in the Anthropocene era: the need for a more radical shift of the current circular economy models
Marcella De Martino, Valentina Apicerni, Antonia GravagnuoloThis paper aims to critically analyse the circular economy (CE) models adopted in hospitality and tourism to tackle societal challenges in the current Anthropocene era, exploring…
Cross-validating the measurement scale for consumers’ experience with hospitality and tourism technology: a multi-sector approach
Hyejo Hailey Shin, Kevin Kam Fung So, Miyoung JeongThis study aims to cross-validate the technology experience (TE) scale and examine the potential differences in consumer TE across three different sectors.
Metaphorical effects of advertising in different types of hotels: evidence from eye-tracking
Xianglan Chen, Bingqing Xiang, Anil BilgihanThis study aims to explore the attraction, influence and persuasive effect of advertising (with or without metaphor) across different types of hotels (luxury vs. budget hotels).
Effects of sensory cues on consumers’ wine taste perceptions and behavior: evidence from a wine-tasting experiment
Weixi Yuan, Fumei Guo, Mimi Li, Haiyan SongThis study aims to investigate how sensory cue order, wine knowledge and visual–olfactory (V–O) congruence affect consumer’s taste perceptions of wine and their subsequent…
Uncorking the virtual frontier of wine experiences: interest drivers and potential consumers’ profile
Giulia Gastaldello, Guenter Schamel, Nadia Streletskaya, Luca RossettoVirtual wine experiences (VWEs) replaced in-person wine experiences during the Covid-19 pandemic and continue to be offered by some actors. This study aims to investigate the…
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience
Seunghun Shin, Chulmo Koo, Jungkeun Kim, Dogan GursoyThis paper aims to examine the impact of metaverse experiences on customers’ offline behavioral intentions: How do customers’ visits to a hospitality business’s virtual property…
Unveiling connections between organizational dimensions, employee performance and boundary-spanning behaviors: a study on perceived organizational support and perceived supervisory support
Jiaxin (Sylvia) Wang, Xiaoxiao FuThis study aims to examine the influence of perceived organizational support (POS) on boundary-spanning behaviors (BSBs) among frontline employees in the hospitality industry. It…
Retaining Generation Z employees in the hotel industry: a time-lag study
Xiaoman Zhou, Christina Geng-Qing Chi, Biyan WenGeneration Z (Gen Z) is entering the hotel workforce and will soon become the dominant group. This has called for a better understanding of this workforce’s attitudes and…
Are robots stealing our jobs? Examining robot-phobia as a job stressor in the hospitality workplace
Chun-Chu (Bamboo) Chen, Ruiying CaiThe purpose of this study is to explore robot-phobia as a source of occupational stress among hospitality employees in the context of increasing robotization in the industry.
How the Metaverse can add new layers of hospitality services: a perspective of senior industry practitioners
Mark Ashton, Viachaslau Filimonau, Aarni TuomiAlthough virtual worlds, such as the Metaverse, can disrupt the hospitality sector, few empirical investigations have critically evaluated the scope and scale of this disruption…
Using machine learning methods to predict future churners: an analysis of repeat hotel customers
Aslıhan Dursun-Cengizci, Meltem CaberThis study aims to predict customer churn in resort hotels by calculating the churn probability of repeat customers for future stays in the same hotel brand.
The future of transformative events: an event leaders’ perspective
Barbara Neuhofer, Krzysztof Celuch, Ivana RihovaFocussing on the perspective of business event leaders, this study aims to explore the future of transformative experience (TE) events, recognising a paradigm shift from…
Determinants of approach behavior for ChatGPT and their configurational influence in the hospitality and tourism sector: a cumulative prospect theory
Heesup Han, Seongseop (Sam) Kim, Tadesse Bekele Hailu, Amr Al-Ansi, Sandra Maria Correia Loureiro, Jinkyung Jenny KimThis research paper aims to explore the concerns and determinants of travelers’ behavior toward ChatGPT in the hospitality and tourism context. It also examines the weight of risk…
Artificial intelligence: an overview of research trends and future directions
Dogan Gursoy, Ruiying CaiThis study aims to offer an overview of hospitality and tourism research on artificial intelligence (AI) and its impact on the industry. More specifically, this study examines…
Unveiling the role of congruity in service robot design and deployment
Chang Ma, Alei Fan, Seonjeong Ally LeeThis paper aims to examine the congruency effects of physically embodied robots in service encounters, which addressed a significant research gap concerning the synthesis of robot…
How do wineries price their wine experiences?
Olivier Gergaud, Florine LivatThis paper aims to model the price of cellar tours using a hedonic pricing approach. The authors analyze the complex relationship between the price of an add-on (here, cellar…
Boosting heritage recommendations through awe and augmented reality
Jorge Nascimento, Sandra Maria Correia LoureiroDrawing on appraisal theories, this paper aims to attempt to demonstrate how augmented reality (AR) strengthens relationships in the cognitive-affective-conative mechanism to…
Luxury hotel technology trends: a multigenerational analysis
Lisa Nicole Cain, Trishna G. Mistry, Shenee Douglas, Imran Rahman, Andrew MoreoThis study aims to analyze the importance and performance of customer-facing technologies in luxury hotels. The study also assessed differences between and within the four…
The effects of motivation and prior knowledge on wine consumers’ decision-making process: using an extended model of goal-directed behavior
Soyeun Olivia Lee, Sunghyup Sean Hyun, Qi WuThis study aims to use the extended model of goal-directed behavior (EMGB) to examine the interaction between wine purchasing motivations and prior knowledge and their impact on…
What drives consumers to post more photos in online reviews? A trait activation theory perspective
Danting Cai, Hengyun Li, Rob Law, Haipeng Ji, Huicai GaoThis study aims to investigate the influence of the reviewed establishment’s price level and the user’s social network size and reputation status on consumers’ tendency to post…
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters
Yu Li, Soyeun Olivia LeeThis study, rooted in affordance-actualization theory and communication theory, aims to critically examine how ChatGPT influences users’ transition from new adopters to loyal…
Why and when perceived organizational exploitation inhibits frontline hotel employees’ service performance: a social exchange approach
Yurong Fan, Qixing Huang, Long-Zeng Wu, Yijiao Ye, Yuan Zhou, Chunchun MiaoBy investigating trust in the organization as a mediator and traditionality as a moderator, this study aims to examine the effect perceived organizational exploitation poses on…
Hospitality marketing research: bridging the practical gap
Anil Bilgihan, Lydia Hanks, Nathan Discepoli Line, Makarand Amrish ModyThis study aims to identify the causes of the academia-industry divide in hospitality marketing research in the form of the “Research Devaluation Map” and offers ideas for…
Customer attributions for LGBT-friendly branding hotels and skepticism
Heejung Ro, Juhee KangThis paper aims to examine the relationships between motives, skepticism and brands evaluations in the LGBT-friendly branding hotels context.
The effect of immersive technologies on tourist satisfaction and loyalty: the mediating role of customer engagement and customer perceived value
Mohamed Abou-Shouk, Nagwa Zouair, Ayman Abdelhakim, Hany Roshdy, Marwa Abdel-JalilThis research paper aims to investigate the predictors and outcomes of immersive technology adoption in tourism.
Critical reflection on the impact of the gig economy on the hospitality workforce
Dan Jin, Bingjie Liu-LastresThis paper aims to provide a critical reflection on the impact of the gig economy on the hospitality workforce. The impact of the gig economy on hospitality workforce management…
The impact of customer misbehavior on frontline employees’ work–family conflict and withdrawal behaviors
Xinyuan (Roy) Zhao, Fujin Wang, Anna S. Mattila, Aliana Man Wai Leong, Zhenzhen Cui, Huan YangCustomer misbehavior has a negative impact on frontline employees. However, the underlying mechanisms from customer misbehavior to employees’ negative outcomes need to be further…
The influence of perceived country of origin image on Chinese consumers’ purchase intention of imported wine
Yichen Zhou, Lisa GaoThis study aims to examine how consumers’ propensity to purchase imported wines is influenced by their attitudes and perceptions toward the countries of origin (COO) of those…
The paradox of immersive artificial intelligence (AI) in luxury hospitality: how immersive AI shapes consumer differentiation and luxury value
Ana Rita Gonçalves, Diego Costa Pinto, Saleh Shuqair, Anna Mattila, Anel ImanbayThis paper aims to bridge the extended reality framework and the luxury hospitality literature by providing insights into how immersive technologies using artificial intelligence…
Customers’ online service encounter satisfaction with chatbots: interaction effects of language style and decision-making journey stage
Yingying Huang, Dogan GursoyThis study aims to examine the interaction effects of chatbots’ language style and customers’ decision-making journey stage on customer’s service encounter satisfaction and the…
Smart hotels but not necessarily smart decisions: the smartness paradox
IpKin Anthony Wong, Ya Xiao, Zhiwei (CJ) Lin, Danni Sun, Jingwen (Daisy) Huang, Matthew LiuThis paper aims to answer questions pertinent to whether or not services provided by smart hotels are really what customers are looking for, as well as to ascertain what are some…
The digital revolution in the tourism industry: role of anthropomorphic virtual agent in digitalized hotel service
Sihem Ben SaadIn the tourism industry, immersive technologies become increasingly vital, amplifying traveler experiences and industry growth. By studying “e-booking” applications prevalent in…
Adopting the metaverse in the luxury hotel business: a cost–benefit perspective
Mustafeed Zaman, Prof Rajibul Hasan, Tan Vo-Thanh, Riad Shams, Mizan Rahman, K. Mohamed JasimThis study aims to examine the perceived values of the metaverse when adopting it in the luxury hospitality business. Based on the cost–benefit perspective, this research provides…
Intraindividual variability and stability in rumination: examining the effect of rumination on negative affect across domains
Xiaolin (Crystal) Shi, Xiaoting Huang, Zimeng Guo , Susan Elizabeth GordonThe purpose of this paper is to investigate the influence of employees’ trait rumination on the variability of their state rumination and the continuing influence on their…
Blockchain=better food? The adoption of blockchain technology in food supply chain
Fei Hao, Yueming Guo, Chen Zhang, Kaye Kye Sung Kye-Sung ChonThis study aims to investigate the integration of blockchain technology into the food supply chain within the restaurant industry. It focuses on how blockchain can be applied to…
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region
Qiushi Gu, Ben Haobin Ye, Songshan (Sam) Huang, Man Sing Wong, Lei WangNetworks linking tourist attractions or organizations are a major focus of tourism research. Despite extensive research on tourism networks, academic research on the spatial…
Watching performing arts encourages proenvironmental hotel choices: a moderated mediation model
Jianan Ma, Fangxuan (Sam) LiProenvironmental hotels and hotels with green initiatives are emerging as a method to address environmental issues and respond to tourists’ environmental concerns. To better…
Beyond boundaries: exploring the Metaverse in tourism
Zhisheng ChenThis study aims to investigate the engagement gap between Metaverse and in-person travel, the influence of Metaverse tourism on tourists and the industry and the challenges and…
Developing a scale is not enough: on the importance of nomological validity
Florian Kock, Adiyukh Berbekova, A. George Assaf, Alexander JosiassenThe purpose of this paper, a critical reflection, is twofold. First, by comprehensively reviewing scale development procedures in hospitality research, a concerning lack of…
Festivalization of business events: exploring a new strategy for designing more engaging conference experiences
Shinyong Jung, Alei Fan, Xinran Lehto, Hhye Won ShinThis study aims to explore a potential conference experience design strategy, namely, festivalization. It investigates the potential festivalization effects on conference…
Real in virtual: the influence mechanism of virtual reality on tourists’ perceptions of presence and authenticity in museum tourism
Minglong Li, Xiaoyang Sun, Yu Zhu, Hailian QiuAn increasing number of immersive technologies have been adopted in museum tourism in response to shifting consumer habits in the digital era. In contrast, the authenticity…
Virtual reality and perceptions of destination presence
Hongxiao Yu, Haemoon Oh, Kuo-Ching WangThis study aims to examine the underlying emotional process that explains how context-specific stimuli involved in virtual reality (VR) destinations translate into presence…
What is beautiful is good: attractive avatars for healthier dining and satisfaction
Fei Hao, Adil Masud Aman, Chen ZhangAs technology increasingly integrates into the restaurant industry, avatar servers present a promising avenue for promoting healthier dining habits. Grounded in the halo effect…
Do imprinting effects on CEOs affect tourism and hospitality enterprises’ corporate innovation?
Yawen Shan, Da Shi, Shi XuBased on imprinting theory and episodic future thinking, this paper aims to study how CEOs’ attributes and experiences inform innovation in tourism and hospitality businesses. It…
Symmetrical and asymmetrical analysis of the complex relationship between perceived environmental uncertainty and creative performance: exploring a competency formula
Mahlagha Darvishmotevali, Catherine Prentice, Levent AltinayIn a dynamic and complex environment, employees’ creative performance (CP) can be essential in developing a distinguished and competitive strategy for an organization. Using the…
Point and interval forecasting for wine prices: an approach based on artificial intelligence
Huiyu Cui, Honggang Guo, Jianzhou Wang, Yong WangWith the rise in wine consumption, accurate wine price forecasts have significantly impacted restaurant and hotel purchasing decisions and inventory management. This study aims to…
Exploring the influence of emotionality and expertise on online wine reviews: does greater knowledge lead to less review?
Xiaoxiao Qi, Wen Chang, Anyu Liu, Jie Sun, Mengyu FanWine producers and marketing professionals increasingly recognize the significance of online wine reviews. Emotions have long been acknowledged as influential in online review…
Stylish virtual tour: exploring fashion’s influence on attitude and satisfaction in VR tourism
Maher Georges Elmashhara, Marta Blazquez, Jorge JuliãoThis study aims to investigate the influence of different virtual fashion styles on attitude and satisfaction within virtual reality (VR) tourism experiences. The investigation…
Coming to terms with a socially unsustainable fine dining business model
Cynthia Mejia, Katherine WilsonThe purpose of this study was to examine the global perceptions of social equity in the fine dining business model as a result of the surprise announcement for the 2024 planned…
Wine tourism experiences of Chinese tourists: a tourist-centric perspective
Doris Chenguang Wu, Chenyu Cao, Ji Wu, Mingming HuWine tourism is gaining increasing popularity among Chinese tourists, making it necessary to thoroughly examine tourist behavior. While online reviews posted by wine tourists have…
The double-edged effects of visualizing wine style: sweetness scale on wine label
Anqi (Angie) Luo, Donna L. Quadri-Felitti, Anna S. MattilaA visual sweetness scale with an arrow pointing to a specific sweetness level is now required on all labels of AOC Alsace. The sweetness scale makes it easier for consumers to…
The ability of experience design characteristics to elicit epistemic value, hedonic value, and visitor satisfaction in a wine museum
Frederic Ponsignon, David Alexandre Jaud, François Durrieu, Renaud LunardoApplying the stimulus-organism-response (S-O-R) theory in a wine museum context, this paper aims to examine how and why experience design characteristics influence visitor…
Identifying capabilities and constraints in utilizing blockchain technology in hospitality and tourism
Fulya Acikgoz, Nikolaos Stylos, Sophie LythreatisThe purpose of this study synthesises the body of research revolving around blockchain technology (BCT) whilst drawing on the technology-organization-environment framework…
How do illegitimate tasks affect hospitality employees’ adaptive performance? An explanation from the perspective of cognitive-affective system theory of personality
Pengbo Li, Yina Lv, Runna Wang, Tao Chen, Jing Gao, Zixin HuangGuided by the cognitive-affective system theory of personality (CAPS), this study aims to investigate the parallel mediating effects of cognitive and affective cynicism on the…
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective
Huijun Yang, Yao-Chin Wang, Hanqun Song, Emily MaDrawing on person–environment fit theory, this study aims to investigate how the relationships between service task types (i.e. utilitarian and hedonic service tasks) and…
From risk to reward: the strategic advantages of diversifying grape varietals
Philippe Masset, Jean-Philippe WeisskopfThe purpose of this study is to evaluate whether a diversification by grape varieties may help wine producers reduce uncertainty in quantity and quality variations due to…
Refugees at home: the role of hospitableness in fostering pro-social attitudes and behaviours towards refugees
Zaid Alrawadieh, Levent Altinay, Nataša Urbančíková, Oto HudecThis study aims to examine the role of hospitableness towards refugees, as embraced by local hosts, in engendering positive social outcomes, including fostering favourable…
Leadership skills and the glass ceiling in event management: a social role theory approach
Trishna G. Mistry, Jessica Wiitala, Brianna S. ClarkAlthough event industry employees are predominantly female, there is a critical scarcity of women in leadership roles. Like other industries worldwide, women in the events…
Build trust, they will come: the case of casino high rollers!
Chunli Ji, Catherine Prentice, Erose Sthapit, Inman LeiUsing the analogy of “If you build it, they will come” from the movie Field of Dreams, this study aims to draw on relational signaling and commitment–trust theories to examine the…
A multilevel investigation of the impact of error management culture on restaurant employee voice
Yidan Huang, Heyao Yu, Amit Sharma, Ziang ZhangThis study aims to examine the relation between error management culture and restaurant employee promotive and prohibitive voices. Drawing on socially desirable responding theory…
The trickle-down effect of leader psychological capital on follower creative performance: the mediating roles of job crafting and knowledge sharing
Osman M. Karatepe, Emmanuel Twumasi Ampofo, Taegoo Terry Kim, Seokyoun OhThe purpose of this study was to develop and test a research model that explored leader psychological capital (LPsyCap) as a predictor of follower creative performance (FCRP). The…
The role of embodiment and ergonomics in immersive VR tours in creating memorable tourism experiences
Janarthanan Balakrishnan, Yogesh K. Dwivedi, Anubhav Mishra, F. Tegwen Malik, Mihalis GiannakisGiven the growth of virtual reality (VR)-based tourism experiences in the past five years, this study aims to investigate the impact of VR-based interactions (ergonomics and…
Delineating wine tourism experiences in Ningxia, China: a supply–demand perspective
Xiaohai Zhan, Xiaolin (Crystal) ShiThe purpose of this paper is to examine the relationship between wine tourism experiences (i.e. winescape, winery service quality, winery brand differentiation and tourist…
The role of experiential familiarity in shaping hotel-chain competitiveness
Jere Jokelainen, Brian Garrod, Erose Sthapit, Juho PesonenThis study aims to examine the role of experiential familiarity in determining the competitiveness of hotel chains. It does so by comparing the attribute-performance perceptions…
The changing role of hotel attributes in destination competitiveness throughout a crisis
Tahir Albayrak, Aslıhan Dursun-Cengizci, Lawrence Hoc Nang Fong, Meltem CaberBy conducting a longitudinal study, this study aims to investigate how the role of hotel attributes in destination competitiveness changed through the stages of pre-, amid and…
A comparison of the importance of wine supplier quality attributes for on-premise and off-premise wine retail establishments
Chanwoo Moon, Mark A. Bonn, Meehee ChoGiven the intensified competitiveness in the wine retail industry, partnering with quality suppliers becomes critical to ensure a steady supply of high-quality products and…
Is it the end of the technology acceptance model in the era of generative artificial intelligence?
Emmanuel Mogaji, Giampaolo Viglia, Pallavi Srivastava, Yogesh K. DwivediThe technology acceptance model (TAM) is a widely used framework explaining why users accept new technologies. Still, its relevance is questioned because of evolving consumer…
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement
Amer Al-Atwi, Taeshik Gong, Ali BakirThis study aims to investigate the influential factors driving customer-oriented constructive deviance (COCD) within the context of the tourism and hospitality industry…
Does metaverse stimulate tourism prosocial behavior? A mindfulness-driven model with a psychological ownership perspective
Ruiying Cai, Yao-Chin Wang, Tingting (Christina) ZhangThrough a theoretical lens of psychological ownership, this study aims to investigate how technology mindfulness may stimulate metaverse tourism users’ feelings of individual…
Revisiting internal consistency in hospitality research: toward a more comprehensive assessment of scale quality
Millicent Njeri, Malak Khader, Faizan Ali, Nathan Discepoli LineThe purpose of this study is to revisit the measures of internal consistency for multi-item scales in hospitality research and compare the performance of Cronbach’s α, omega total…
The impact of policy intervention on international wine demand
Xinyang Liu, Anyu Liu, Xiaoying Jiao, Zhen LiuThe purpose of the study is to investigate the impact of implementing anti-dumping duties on imported Australian wine to China in the short- and long-run, respectively.
Brand portfolio extension of international hotel chains: a perspective on consumer confusion and consumer decision-making process
Jinkyung Jenny KimThis study aims to pay attention to the brand portfolio extension of international hotel chains, and explores the double-edged sword effect of consumer confusion in hotel brands…
The role of online identity orientation and socializing for information search: a case of ethnic minority guests’ hospitality experiences
Hatice Kizgin, Ahmad Jamal, Nripendra P. Rana, Yogesh K. DwivediThis paper aims to investigate the impact of online identity orientation and online friendship homophily on online socializing, online information search and ethnic guests’…
Which came first, work-personal conflict or work environment? Extending the generational debate on cohort differences in turnover intention
Michael Pittman, Sangwon (Sean) Jung, Susan Elizabeth GordonThis study aims to examine the sequential effects of work–personal conflict (WPC) and work environment (WE) on turnover intention (TI) with a focus on generational differences in…
Understanding brand reputation: a case study of Chinese wineries
Fengxia Shi, Qiushi Gu, Ting ZhouExploring the determinants of a winery brand reputation (BR) and how those determinants interact is vital for the sustainable development of wineries as well as the growth of the…
Effects of green authenticity on well-being, customer engagement and approach behavior toward green hospitality brands
Jongsik Yu, Nancy Grace Baah, Seongseop (Sam) Kim, Hyoungeun Moon, Bee-Lia Chua, Heesup HanThis study aims to develop a robust theoretical framework to explain the impact of hotels’ green brand authenticity on guests’ perceptions of well-being, customer engagement and…
How service robots’ human-like appearance impacts consumer trust: a study across diverse cultures and service settings
Yi Li, Xinyu Zhou, Xia Jiang, Fan Fan, Bo SongThis study aims to compares the effects of different human-like appearances (low vs. medium vs. high) of service robots (SRs) on consumer trust in service robots (CTSR), examines…
Leveraging strategic leadership for boosting operational resilience in hotels: the role of crisis response strategies and e-readiness
Karam Mansour Ghazi, Islam Elbayoumi Salem, Hesham Dar, Ahmed Mohamed ElbazThe purpose of this study was to examine the impact of strategic leadership (SL) on business operational resilience (OR) in the hotel industry in Egypt, namely, during and after…
Recognizing emotions in restaurant online reviews: a hybrid model integrating deep learning and a sentiment lexicon
Jun Liu, Sike Hu, Fuad Mehraliyev, Haiyue Zhou, Yunyun Yu, Luyu YangThis study aims to establish a model for rapid and accurate emotion recognition in restaurant online reviews, thus advancing the literature and providing practical insights into…
Gamification design: toward developing image perception scales for generation Z consumers
Nikolaos Stylos, Chris A. VassiliadisDrawing from the Personal Construct Theory, this study aims to analyze the impact of using gamified apps on user behavior by investigating the service-related images and…
Does work-family conflict mediate the effect of psychological resilience on tour guides’ happiness?
Filiz Gümüş Dönmez, Mert Gürlek, Osman M. KaratepeThis paper aims to explore work interfering with family (WIF) and family interfering with work (FIW) as the mediators linking psychological resilience to happiness.
An exploration of employees’ experiences of online food delivery: evidence from employee reviews
Mehmet Bahri Saydam, Jacek Borzyszkowski, Osman M. KaratepeOnline food delivery service has evolved swiftly and stretched the bounds of the catering business. In the gig economy, being a food delivery rider draws employees with the…
Robotic service quality, authenticity, and revisit intention to restaurants in China: extending cognitive appraisal theory
Hanqun Song, Huijun Yang, Erose SthapitUsing cognitive appraisal theory, this study aims to propose and test an integrated framework – comprising robotic service quality, robotic service authenticity, customer…
Privacy in hospitality: managing biometric and biographic data with immersive technology
Gajendra Liyanaarachchi, Giampaolo Viglia, Fidan KurtaliqiThis study aims to investigate the implications, risks and challenges of data privacy due to the use of immersive technology in the hospitality industry.
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus