Table of contents
Ikea: not Sweden's only quality company: How a small insurance company beat the biggest and best in quality management
Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.
Sharing, caring way to learning: Guanxi or guru‐shishya – it's all about knowledge
Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.
Is Gap another ethics band wagon jumper?: Do corporate policies reflect the reality in the apparel industry?
Reviews an case study on the Gap Inc and it's ethical policies.
Offshore bonanza: Smart firms look beyond mere cost savings
Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.
McDonald's resist the unions' bite: Employees find Big Mac's attitude hard to swallow
Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.
It's not the crisis that counts, it's the way the crisis is handled: A crisis is something that eludes careful planning and seems to happen “out of the blue”. However, it is not the crisis, but how it is handled which determines the future trajectory of the organization in which the crisis occurs
Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.
Siemens begin to turn around the supertanker: Knowledge and innovation not enough
Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.
Putting the customer back to the front: Reclaiming customer loyalty through holistic business management
Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.
An illuminating solution: Innovative maintenance technology offers improved external lighting performance and efficiencies
To explain recent developments in lighting technology.
Best foot forward: European shoe industry looks to production and process innovation
To explain how the footwear industry is exploring product innovation.
ISSN:
0258-0543Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Miss Emma Steele