Subject Index
International Perspectives on Supporting and Engaging Online Learners
ISBN: 978-1-80043-485-1, eISBN: 978-1-80043-484-4
ISSN: 2055-3641
Publication date: 16 September 2021
This content is currently only available as a PDF
Citation
(2021), "Subject Index", Hoffman, J. and Blessinger, P. (Ed.) International Perspectives on Supporting and Engaging Online Learners (Innovations in Higher Education Teaching and Learning, Vol. 39), Emerald Publishing Limited, Leeds, pp. 209-216. https://doi.org/10.1108/S2055-364120210000039020
Publisher
:Emerald Publishing Limited
Copyright © 2021 Emerald Publishing Limited
INDEX
Academic advising
, 44, 47–48, 81–82, 126–127
UD
, 124–125
Academic Advising Programs (AAP)
, 125
Academic advisors
, 81–82
Academic conduct
, 156
Academic integrity
, 8, 45, 53
Academic program directors
, 96
Academic skills
, 134–135, 158, 165
Academic support (see also Student support)
, 135, 148, 155–156
in higher education
, 148
Academic transitions roadmap (ATR)
, 10, 149, 152–153
Access
, 188–189
Access course in English
, 68–70
Accessibility
, 9, 82, 167, 169, 181, 183
Accommodation
, 5, 8, 11, 50, 181–182
Accreditation
, 43, 96, 118
Adaptive courses
, 90
Adaptive learning system (ALS)
, 90
Advising
, 81, 89
from cloud
, 128–129
professional standards for
, 124–125
Affordable degrees at scale
, 14
Alumni relations
, 44, 48–49
Ambassador
, 112–113
American postsecondary education institutions
, 118
American Women’s College (TAWC)
, 9, 88, 91–92
American Women’s College of Bay Path University, The
, 88, 90
Americans with Disabilities Act of 1990 (ADA)
, 11, 50, 181
Analytics
, 91
Arizona State University (ASU)
, 135
Assistive technologies (ATs)
, 180
Associates degree (AA)
, 14
Asynchronous
, 18
advising
, 75
communication
, 127
email communication
, 127
AT Lab
, 187
Autonomy
, 61, 63–64
BA Childhood Practice online program (BACP online program)
, 67–68
Baby Boomers
, 75–76
Barriers
, 6–7
Baxter Magolda’s Epistemological Reflection Model
, 126
Bay Path University
, 88, 90
Best practices
, 40
and guidelines
, 52–54
Blogs
, 60, 66
Building commitment
, 106–107
Business degrees
, 5
Campus ecosystem
, 15–17
Campus life model
, 35–40
Campus networks
, 107–108, 110
Campus Press
, 69
Campus processes
, 109–111
Campus services
, 16
Campuses
, 6–7, 9, 16, 30, 40, 73, 113
Career development
, 44, 48
Carnegie Project on the Education Doctorate (CPED)
, 162
Case study
, 61, 104
CAST
, 183–184
Childhood practice program
, 67–68
Cloud advising
, 118, 128–129
Co-curricular programing
, 74
Coach communication plan
, 19
Coach-to-student ratio
, 20
Coaches
, 20, 90
Coaching
, 82, 89
Collaborate/collaboration
, 9, 96–97, 104–114
Collaborative learning formats
, 83
Collective activities
, 62
College degree
, 14
College Reading and Learning Association (CRLA)
, 140
Commitment
building
, 106–107
to collaboration
, 107
sustaining
, 107–108
Communication
, 106–107, 151–152
plan
, 110–11
Communities of inquiry
, 8
Communities of practice
, 8, 35
Community
, 153–155
Community college system
, 14
Community facilitation
, 20
Community-building
, 64
Computer science
, 43, 45
Concierge
, 20
Concierge model
, 33–34
Connected learning
, 61
Connectivism
, 61–62
Connectivity
, 16, 20, 65
Consistent interaction
, 84
Council for the Advancement of Standards in Higher Education (CAS)
, 125
Course instructors
, 92
Course travel or immersion experience
, 84
Culture of collaboration
, 106, 108, 113
Customer relationship management (CRM)
, 90
Data analytics of online students’ behavior
, 22
Data consistency
, 95–96
Data infrastructure
, 53, 90
Data warehouse
, 91–92, 94
Data-driven intervention strategies
, 92
Dean of Students’ advocacy
, 51
“Dear Colleague” guidance letters
, 186–187
Departments
, 9, 96–97, 100, 107, 113, 159, 186
Dependence
, 129
Dependency
, 124
Design
, 6
Device dependent Gen Z
, 78
Diagnosis
, 187–188
Digital badging opportunities
, 37
Digital engagement
, 74
Digital environments
, 74
generational theory
, 75–76
implications for practice
, 81–84
student engagement in college
, 80–81
student generations
, 76–80
Digital library
, 21
Digital natives
, 76
Disability 1.0
, 181
Disability 2.0
, 181
Disability 3.0
, 180–181
Disability accommodations
, 50–51
Dissertation
, 137
Distance learners
, 148
Distance learning
, 31–32
Distributed knowledge
, 61
Diversity
, 61
of online experiences
, 162–163
DIY
, 79
Doctoral degree
, 162
Doctoral education
, 173
Doctoral programs
, 10
Doctoral students
, 175
Dragon Naturally Speaking
, 188
Driven
, 79
Dynamic Student Development Metatheodel (DSDM)
, 9, 119
conceptual framework
, 119–124
constructs
, 119–121
implications for practice
, 126–129
integration
, 121
stages
, 124
theoretical foundations
, 122
Early alert monitoring and interventions
, 34–35
Echo generation
, 77
Ecosystem
, 7, 15
Educational institutions
, 11
Educational technology (see also Higher education)
, 48, 190
Educator coaches
, 91
Employment of online graduate students
, 139–142
Engagement
, 15, 91, 104–105
opportunities checklist
, 26–27
Equity
, 188–189
Esports teams
, 39
Face to face (F2F)
, 152
Facebook
, 127
Faculty/staff site visits
, 83
Family Educational Rights and Privacy Act (FERPA)
, 16, 22
Fee equity checklist
, 27
Feedback
, 163
Focus actions
, 97–98
FOMO
, 79
“Food pantry” outreach
, 39
Formal collaborative programs
, 111–114
Fresher’s Week
, 154
Fund for the Improvement of Postsecondary Education (FIPSE)
, 88
Fundamental attribution error of higher education
, 118
Gen X
, 76
Gender
, 46
General Teaching Council for Scotland (GTCS)
, 68
Generation
, 75
Generation Z
, 74–75
intersection of
, 79–80
students
, 78–79
Generational theory
, 75–76
Genetic Information Non-discrimination Act of 2008 (GINA)
, 182
George Kuh’s seamless change model
, 105
Google Hangout
, 127
Grade point averages (GPAs)
, 92, 139
Graduate and Professional Student Association (GPSA)
, 135
Graduate Launch (GL)
, 21
Graduate students
, 135
Graduate Writing Tutors (GWTs)
, 136, 141
Greatest generation
, 76
Growth, learning, and development (GLD)
, 119–120
Health Insurance Portability and Accountability Act (HIPAA)
, 22
Helicopter parents
, 76–77
HelpDesk
, 30, 33
Heutagogy
, 62–63
“High-tech, high-touch” practices
, 90–91
Higher education
, 4, 74
provision of academic support in
, 148
student support in
, 5–6
Higher English
, 68
Hyper-Custom
, 79
Implementing commitment
, 109–111
In-person residency
, 83
Inclusion
, 11
Inclusive language checklist
, 26
Independence
, 124
Induction
, 155
Informal peer support
, 148
Instant messaging (IM)
, 127
Institutional readiness (IR)
, 31
Institutional Review Board (IRB)
, 22, 140
Instructional designers
, 96
Interactivity
, 61
Interdependence
, 124
International English Language Testing System Academic test (IELTS-Academic)
, 45
Intrusive advising
, 34
Intrusive success coaching (see Proactive success coaching)
Kairos
, 181
Key performance indicators (KPIs)
, 19
Kezar’s collaboration model
, 9, 105
analysis of initiatives using
, 108–114
building commitment
, 106–107
commitment to collaboration
, 107
sustaining commitment
, 107–108
Knowledge acquisition
, 61
Knowledge–Motivation–Skills human performance model
, 175
KnowledgePath
, 90
Kuh’s theory of student engagement
, 80
Language
, 7, 16, 69
Learner attrition
, 60
Learner autonomy
, 63
Learner motivation
, 68
Learning
, 4, 22, 32
Learning Academic Skills Support (LASS)
, 153
Learning communities
, 62
Learning environments
, 11, 128
Learning management system (LMS)
, 30, 50, 90, 128, 137, 165
Library services
, 17
Life cycles
, 75
Listserv
, 37
Literacy
, 11, 68, 189
Live meeting collaborative document platform
, 93
Massive open online course (MOOC)
, 46
Master of Science in Computer Science (MSCS)
, 44
program demographics
, 45–46
program requirements
, 45
program-level structures
, 47–50
student experience
, 46–47
university-level structures
, 50–54
Master of Science program (MSc program)
, 148
Masters
, 148
Me Generation
, 79
Medical vs. social model of disability
, 182–183
Mental effort
, 163–164, 166
Messaging
, 47
Metatheodel
, 119
Metis
, 181
Millennial students
, 76–77
Millennials
, 73–76
intersection of
, 79–80
Mixed-method approach
, 148
Modalities
, 46
Motivation
, 151–152, 163–164
issues
, 170, 173
Multiple modalities checklist
, 26
NACADA
, 32
National Center for Education Statistics (NCES)
, 4, 162
Networked learning activities
, 62
Networks and partners
, 98–99
On-campus program
, 44–45
One-Day-a-Week Saturday Program
, 88
Online
, 162–163
Online courses
, 5
Online Dissertation Writing Camp
, 137–139
Online distance learners (ODL)
, 148
Online doctoral students
, 175
Online education
, 4, 30
Online graduate program
, 43
Online graduate students (see also Postgraduate online distance students)
, 134
areas for program growth and future research
, 143–144
employment of
, 139–142
limitations
, 143
recommendations for practitioners
, 144–145
Online graduate writing centers
, 135–137
Online instruction
, 14
Online learners
building learning communities
, 62
challenge of connecting with
, 60
heutagogy
, 62–63
literature review and theoretical framework
, 61–62
motivation
, 63–65
rationale for choice of case studies
, 64–70
Online learning
, 14, 30, 104, 152, 172
courses
, 64
environment
, 60
Online Learning Consortium (OLC)
, 31
Online library services
, 20–22
Online MSCS program
, 45
Online orientation
, 17–18
Online program
, 88
Online Program Manager (OPM)
, 170
Online students
, 4, 44, 104, 134
barriers for providing services to
, 6–7
challenges
, 104–105
characteristics
, 4–5
engagement days
, 39
readiness
, 34
success coaching
, 18–20
support services
, 15–22
time and energy
, 135
Online tutoring
, 35
Online university programs
, 104
Open SUNY
, 31
IR process
, 31–32
model
, 8
Open SUNY+ Program Designation
, 32
Open SUNY+ Signature Elements
, 32–33, 40
Openness
, 61
Optical character recognition (OCR)
, 188
Organizational factors
, 164
Organizational issues
, 166–169
Orientation
, 7, 17–18, 90
Pathways to Success program
, 113
Peer personality
, 75
Peer support
, 153
Performance coaches
, 82
Personalized engagement
, 90
Personalized learning environment
, 9
Phase
, 9, 75
Phigital
, 79
Plagiarism
, 156
Postgraduate online distance students
, 148
ATR
, 152–153
methodology
, 149–151
motivation and communication
, 151–152
transition into university
, 153–157
transition–during studies
, 157–158
transitioning out of university
, 158–159
Predictive analytics
, 91–92
for online student success
, 22
Private university
, 104
Private virtual map
, 155
Proactive advising (see Intrusive advising)
Proactive faculty support
, 94
Proactive success coaching
, 18
Process
, 105
Professional doctoral program
, 162
Professional Graduate Diploma in Education (PGDE)
, 68
Professional learning
, 60
Professional standards for advising
, 124–125
Program-level structures (see also University-level structures)
, 47
academic advising
, 47–48
alumni relations
, 48–49
career development
, 48
student employment
, 49–50
Programatic learning
, 84
Programs
, 6, 17
Public Broadcasting Service (PBS)
, 182
Quality Scorecard
, 31
Realistic
, 79
Reasonable accommodation
, 181–182, 187
Relatedness
, 63
Remote learning
, 88
Response timeliness checklist
, 26
Retention
, 9, 145
risk triggers/predictive analytics
, 20
Roadmap
, 149
RooSuccess
, 37
Self-determination
, 63, 70
Self-efficacy
, 163–164, 166
Sense of belonging
, 74
Signature elements evolution to support student success
, 32
24/7 support
, 33
concierge model
, 33–34
early alert monitoring and interventions
, 34–35
online student readiness
, 34
online tutoring
, 35
Significant other (SO)
, 120
Silent Generation
, 76
Social communities
, 37
Social engagement
, 64
Social media
, 60
Social model of disability
, 182–183
Social networks
, 148
Social Online Universal Learning (SOUL)
, 9, 88
communities
, 90
elements
, 88–90
infrastructure supporting
, 90–91
lessons learned
, 95–99
Stakeholder groups
, 164
Starfish
, 35
State University of New York (SUNY)
, 8
history of SUNY online learning
, 30–31
Open SUNY IR process
, 31–32
system
, 30
Strategic plan
, 106–107, 109
Student Academic Support Scale (SASS)
, 152
Student advising
, 19
Student advocacy
, 51
Student affairs
, 6, 15, 171
Student conflict resolution
, 51–52
Student development
, 119
Student employment
, 44, 49–50
Student engagement
, 6, 8, 31, 135
building community
, 93–94
in college
, 80–81
data-informed interventions
, 92
faculty early alert
, 94
fostering relationships in online classroom
, 94–95
optimizing technology for
, 82
predictive analytics
, 91–92
wrap-around support framework for
, 91
Student experience
, 10, 14, 19, 84, 153
Student generations
, 75–76
Gen Z students
, 78–79
intersection of Millennials and Gen Z
, 79–80
millennial students
, 76–77
Student Government Association (SGA)
, 37
Student information system (SIS)
, 91
Student involvement theory
, 134
Student preparedness
, 34
Student retention
, 163
Student services
, 15, 32
Student success
, 32–35
Student support
, 16, 170
in higher education
, 5–6
needs checklist
, 26
signature elements evolution to support student success
, 32–35
Students’ expectations
, 63
Substantive interaction
, 84
Success
, 7, 15, 22
Summits
, 110
SUNY Canton case study on engaging online students in campus life
, 35
assessing student interest in campus life
, 36
assessment
, 39
implementing online student engagement framework
, 37–39
steps
, 39–40
SUNY Excels
, 31
framework
, 33
SUNY Learning Network (SLN)
, 30
Supplemental Instruction (SI)
, 143
Support
, 134, 148
mechanisms and programs
, 17
online library services
, 20–22
online orientation
, 17–18
online student success coaching
, 18–20
predictive analytics for online student success
, 22
Supports, services, interventions, and programs (SSIPs)
, 119–121
Sustaining commitment
, 111–114
Synchronous
, 18
communication
, 127
sessions
, 15
Task value
, 163–164, 166
Teacher education program
, 65–67
Teacher–student relationship
, 15
Teaching Qualification in Further Education (TQFE)
, 65–67
Technical support
, 33
Technology
, 74, 93
advising
, 126–127
Test of English as a Foreign Language (TOEFL)
, 45
Text-to-speech (TTS)
, 186
Tinto’s theory of student departure
, 74
Town hall
, 7, 106–107, 109, 114
Tracking communication for seamless support
, 19
Training
, 6, 22, 142, 164
Transforming
, 14–15
Transitions
, 149, 151
shock
, 155
Transparency
, 81
Tutoring
, 34–35
24/7 Online Student Listserv
, 37
24/7 support
, 33
UK Higher Education Academy Retention Grants Briefing Program
, 151
Underrepresented minorities
, 46
Unified university vision
, 108–109
Universal design (UD)
, 124
in academic advising
, 124–125
Universal design
, 125
Universal Design for Instruction (UDforI)
, 125
Universal design for learning (UDL)
, 9, 91, 125, 180, 183–187
case study
, 189–190
Universal Design in Education (UDE)
, 124
Universal Design in Higher Education (UDHE)
, 125
Universal Design of Instruction (UDI)
, 125
Universal Instructional Design (UID)
, 125
Universally Designed Teaching (UDT)
, 125
University Academic Success Programs (UASP)
, 135
University ambassadors
, 112
University campuses
, 15
University-level structures
, 50
disability accommodations
, 50–51
student advocacy
, 51
student conflict resolution
, 51–52
US Professional Doctoral Degree
, 162
US-based professional doctoral programs
conceptual framework
, 163–164
context for online
, 162–163
factors influencing online doctoral degree completion
, 164–175
themes/lessons
, 175–176
Varsity Esports teams
, 39
Virtual academic gaming
, 82
Virtual Assistive Technology Lab (VAT Lab)
, 181
case study
, 189–190
at SUNY Empire
, 187–188
Virtual book clubs and scavenger hunts with library and tutoring resources
, 38
Virtual career fairs
, 38
Virtual clothing fairs
, 38
Virtual Learning Communities (VLCs)
, 90, 93
Virtual learning environments (VLEs)
, 60, 152
Virtual private network (VPN)
, 187
Virtual student IDs
, 38
Virtual Student Union
, 17
Virtual study abroad fairs
, 38
Visual literacy
, 82
We Generation
, 79
Webinars
, 60, 66
Weconomist
, 79
Welcome and finals stress relief care packets
, 37–38
Welcome Week
, 154
Wraparound supports
, 92
Writing
, 135
camp
, 137–139
center
, 136, 141
- Prelims
- Part I: In Practice
- Introduction to Supporting and Engaging Online Learners
- Transforming the Practice of Student Affairs Professionals: Creating an Ecosystem of Support that is Inclusive of Online Learners
- Reshaping the Online Student Experience
- Beyond Instruction: Scaling Support for a Large Online Master’s Program
- Part II: Innovative Approaches
- Connecting with Online Learners: Case Studies from a Scottish University
- Facilitating Co-curricular Connections among Millennial and Generation Z Students in Digital Environments
- Promoting Student Engagement with Data-driven Practices
- One University: An Interdepartmental Collaboration Model to Enhance Online Student Engagement
- Engaging Students in Asynchronous Advising Using the Dynamic Student Development Metatheodel: Toward a Critical Approach
- Engaging with Online Graduate Students Through Writing Support and Employment
- Student Transitions: Academic Support for Postgraduate Online Distance Students
- Supporting Online Students in US-Based Professional Doctoral Programs
- Medical Versus Social Models of Disability: Increasing Inclusion and Participation of Students in Online and Blended Learning in Higher Education
- About the Authors
- Name Index
- Subject Index