advertising
, 44–45, 70, 77, 85, 95, 97, 168, 196, 200, 203, 218, 238, 240
airlines
, 8, 12, 45, 178, 184–187, 196
artifacts
, 11, 19–21, 24, 29, 34, 110, 114, 116, 125–126, 130, 171
Australia
, 11, 77–78, 109, 128, 134, 145, 175, 193, 236–237
authenticity
, 12, 127, 137, 159, 175, 208
Baja California Sur (Mexico)
, 99, 101, 241
Bakhtin, M.
, 12, 160, 162, 163, 167
The Beach
, 11, 33, 107, 109–111, 113, 115–119, 121–125, 127–129, 131, 242
blogs
, 2, 4, 8, 22, 36, 42, 47, 49–50, 56, 97, 110–111, 135, 140–142, 144, 146–151, 154–157, 209, 213, 223
Bormann, Ernest
, 60, 61, 63, 64, 67, 71
Brussels, Belgium
, 94, 97
Case study
, 113, 157, 177, 179, 183, 197, 210, 213, 225–226
chronotopes
, 12, 159–160, 162
collective identity
, 4, 238
colonization
, 10, 35, 43–45, 52
commercialization
, 10, 38–39, 42–46, 261
communicative action theory
, 37, 38, 39, 52
communicative rationality
, 38–39, 44, 52
consumer behavior
, 4, 23, 80, 154
consumer tribes
, 58, 60, 70, 136–137, 250
consumption
, 10, 43, 49, 55, 58–59, 69, 82, 85, 89–90, 102–103, 108, 134, 137, 154, 212, 230, 232, 235, 239, 251–252, 256, 258
content analysis
, 61, 177, 179, 184, 230
Copenhagen
, 1, 35, 50–51, 67, 87, 107, 159, 177, 245
CouchSurfing
, 8, 46–47, 52, 252–253
crisis communication
, 12, 177, 179, 181–183, 185–187, 189, 191, 254, 258
critical theory
, 43, 233–234
cultural industries
, 13, 212
Denmark
, 1, 35, 50, 55, 87, 107, 159, 177–178, 245
design
, 11–12, 15, 29, 43, 56–58, 100, 103, 107–117, 119, 121–123, 125–131, 183–184, 193, 254, 259–260
design ethnography
, 109, 116
destination management
, 8, 10, 36, 50, 94–96, 100, 196, 200, 202
destination management organizations
, 8, 36, 94–96, 100, 196, 200, 202
digital divide
, 6–7, 41, 49, 97
Digital Tourism Studies
, 13, 245–246, 250, 256, 261–262
digital tourist
, 246, 251
e-fluential tourist
, 36, 53
Egocentric point of view (egoPOV)
, 11, 109, 115–117
Electronic word-of-mouth
, 2, 4, 23, 36, 51, 75, 82
e-literacy
, 6, 41, 53, 162
embedded cognition
, 245, 248–250, 257, 260, 262
employees
, 50, 58, 180, 185–186, 193, 196, 198, 201–204, 215
environmental activism
, 67
ethnomethodology
, 34, 256
European Consumer Choice
, 89, 93–94
events organizations
, 194, 196, 197, 198, 199, 200, 202–203, 204, 205, 255
exploitation
, 10, 29, 35, 45, 53, 93, 110, 236–237, 247, 254–255
Facebook
, 2, 5, 7, 10, 14, 36, 39–41, 43, 45, 47, 50, 53, 55, 58, 66, 69–70, 79, 81–83, 91, 97, 102, 111, 135, 161, 166, 177, 184–189, 191, 194, 196–198, 201–203, 213–214, 219–224, 236, 246, 251
fan community
, 67, 69, 71, 142
fantasy theme analysis
, 61–62, 65
festivals
, 13, 64–65, 69, 207–210, 212–213, 226
fire object
, 9, 19, 21, 23, 25, 27, 29–31, 33
Flickr
, 2, 8, 22, 36, 40, 91, 97, 198, 213–214, 219, 221
Forks, Washington
, 142, 143
French post-structuralism
, 24
Gartner, William C.
, 10, 74, 76, 77, 78, 79, 80, 84, 85, 86
German Ministry of Tourism
, 96
glocalization
, 12, 159–160
Google
, 8, 43, 97, 111, 119, 143, 218
Ground Zero, New York
, 159
Habermas, Jürgen
, 9, 37, 38, 39, 43, 47, 50, 52, 248
heritage interpretation
, 159
Hermetic Word Frequency
, 257
human resource management
, 12–13, 193–195, 197, 199, 201, 203, 205, 209–210
Icelandic volcano Eyjafjallajökull
, 177
image formation
, 10, 73–77, 79–86, 251
image restoration theory
, 181
induced image
, 74–78, 80, 85–86
information systems theory
, 56
information technology design
, 107–108, 114
innovation adopters
, 13, 193
instrumental rationality
, 39, 44–45, 52
International Federation for Information Technologies in Travel and Tourism
, 3
International Monetary Fund
, 31, 243
International Union for Conservation of Nature
, 102
Law, John
, 9, 20, 21, 23, 24, 25, 26, 28, 248
Lifeworld
, 9, 35, 38–46, 48, 52
Magnetic Island, Australia
, 109, 116, 117–118, 119
Maldives, Republic of
, 99
marketing communications
, 3
mass media
, 43–44, 47, 50, 52, 61, 91, 161, 239
materiality
, 21, 29–31, 53, 124
media sharing sites
, 2, 36, 39, 75, 253
Media Studies
, 13, 48, 56, 71, 229–231, 233–241, 243, 256, 261
microblogs
, 2, 12, 22, 36
mobile phones
, 81–82, 237
modernity
, 7, 14, 32, 39, 48, 52, 234, 249, 259
Mol, Annemarie
, 9, 21, 25, 26
Montepulciano, Italy
, 143
narrative paradigm theory
, 60
netnography
, 115, 179, 184, 257
North–South relations
, 30
Occupy Wall Street movement
, 93, 250
online communities
, 1–2, 8, 12, 40, 48, 56, 58, 69–70, 111, 140–141, 144, 154, 160–161, 165, 199
online reviews
, 36, 136, 138
ontology
, 9, 11, 20–21, 23–25, 27, 30–31, 130, 258
organic image
, 78, 80, 85
organizational identity
, 13, 207–208, 211–213, 215, 225
organizational memory
, 211
Payne Fund studies
, 231–232
performance management
, 193
pop culture tourism
, 12, 133–137, 139, 141, 143, 145, 147, 149, 151, 155–157
Popotla, Mexico
, 241, 242
popular culture
, 135, 232–234, 247, 251, 256
power relations
, 3, 5, 7, 42, 50, 52, 99, 110, 247, 261–262
power structures
, 70, 100, 252
Reggio Emilia, Italy
, 207
review sites
, 2, 4–5, 8, 36, 43, 50, 58, 250, 253
rhetorical community
, 62, 64, 68, 70
Roskilde Festival
, 55, 65–70, 247
Scandinavian Airlines (SAS)
, 12, 83, 177–179, 182, 184–191
self-directed connectivity theory
, 44, 254
situational crisis communication theory
, 12, 177, 179
social capital
, 52, 100, 211
social identity
, 48, 133, 135, 139–140, 145, 147–148, 150–151, 153–156, 209
social mediated crisis communication model
, 12, 177, 181, 183
social networks
, 2, 36, 43, 59, 107, 127–128, 138–139, 160, 199, 201, 240, 253
stakeholders
, 88, 90–91, 94–95, 102, 177, 180–182, 185, 188, 190, 196, 211–212
steering media
, 43–44, 52
structuration theory
, 195, 201
sustainable tourism
, 14, 87–90, 93–99, 101–103, 255, 262
Sweden
, 19, 133, 145, 157
symbolic convergence processes
, 10, 55, 63
Tasci, Asli D. C.
, 10, 76, 78, 79, 80, 84, 86
technological determinism
, 232, 253
technology adoption
, 4, 35–36, 162
Techspressive ideology
, 4, 47, 83
temporary organizations
, 13, 207–213, 225
tourism education
, 250, 257–260
tourism marketing
, 23, 97, 258
Tourism New South Wales
, 78
tourism planning
, 88, 95–96, 100
tourist-generated content
, 2, 4, 8, 36, 53
TripAdvisor
, 2, 5, 8, 12, 24, 36, 40, 42–43, 45, 47, 53, 79, 87, 89, 93, 95, 98–99, 101, 110, 159–161, 163, 165–171, 174–175, 253
Twilight Saga
, 12, 142–144, 156, 157
Twitter
, 7, 14, 22, 36, 45, 79–80, 82, 91, 97, 99, 135, 144, 161, 187, 194, 197–198, 203, 215, 220–221, 223–224, 251
uncertainty reduction theory
, 57
United Kingdom
, 169, 172, 178, 237
United Nations Environment Program
, 93, 102
user-generated content
, 3, 36, 75, 93, 161, 164–165, 170, 213
user-generated reviews
, 42, 45, 162
virtual communities
, 2, 7, 10, 40, 45, 48–49, 51, 55, 58, 60, 91–92, 110–111, 136, 138–141, 155, 247, 251–253
virtual worlds
, 15, 22, 75, 251
World Tourism Organization (UNWTO)
, 89, 96, 102
YouTube
, 2, 7–8, 14, 22, 36, 45, 91, 97, 194, 196, 198, 215, 220–221, 223–224