Index
Examining the Role of Well-being in the Marketing Discipline
ISBN: 978-1-78973-946-6, eISBN: 978-1-78973-945-9
ISSN: 1479-3555
Publication date: 9 September 2019
Citation
(2019), "Index", Perrewé, P.L. and Harms, P.D. (Ed.) Examining the Role of Well-being in the Marketing Discipline (Research in Occupational Stress and Well Being, Vol. 17), Emerald Publishing Limited, Leeds, pp. 161-165. https://doi.org/10.1108/S1479-355520190000017008
Publisher
:Emerald Publishing Limited
Copyright © 2019 Emerald Publishing Limited
INDEX
Index
- Prelims
- Chapter 1: Selling to All Involved: A Contingent Model Linking Internal Selling Behavior to Salesperson Role Stress and Sales Performance
- Chapter 2: Stress and Well-Being at the Consumer–Employee Interface
- Chapter 3: Occupational Stress and Well-Being of Persuasion Agents
- Chapter 4: Leading the Service-Profit Chain: How Leaders’ Behaviors Can Affect Customer Experience
- Chapter 5: A Meta-Analysis on Positive Psychology Correlates of Sales Performance
- Chapter 6: Customer Service Stress: A Meta-Analysis of Customer Mistreatment
- Chapter 7: Stress Tolerance Considerations for Sales Personnel
- Index