37)
Index
Mergers and Alliances: The Operational View and Cases
ISBN: 978-1-78350-054-3
ISSN: 0065-2830
Publication date: 16 September 2013
This content is currently only available as a PDF
Citation
(2013), "Index", Mergers and Alliances: The Operational View and Cases (Advances in Librarianship, Vol. 37), Emerald Group Publishing Limited, Leeds, pp. 269-287. https://doi.org/10.1108/S0065-2830(2013)0000037001
Publisher
:Emerald Group Publishing Limited
Copyright © 2013 Emerald Group Publishing Limited
INDEX
References to figures are shown in italics. References to tables are shown in bold.
24/7 Reference Cooperative
, 84, 86, 90–1
Abrams
, L. 8
academic libraries
, 6–7, 8
as agents of transformational change
, 137
collaboration in information literacy
, 66
competition from bookstores
, 117, 118, 119–20
competition from the internet
, 114, 116, 117–18
decline in use
, 116–17, 117
as facilitators of learning experience
, 138–9
leadership in
, 235
library use fees
, 120, 207
management practices
, 236
meeting needs of academics
, 51, 68, 69–70
meeting needs of students
, 119, 137–8, 140, 145–6
on joint degrees
, 67–8, 69–70
outreach
, 119
personalization of services
, 119, 120, 121
problems in developing countries
, 244
student reference assistants
, 157–8, 169–70
transaction approach to service
, 116–18
value-added approach
, 120–6
virtual patron base
, 118
virtual reference services
, 87
web-based library instruction
, 66–7
see also boutique libraries: management and liaison; Collaborative Virtual Reference Services; e-Resources consortium: Jamaica; Humanities Digital Media Archive project; inter-institutional library collaboration: support for a joint degree; joint academic libraries: Finland; learning spaces: campus partnerships to enable transformational change; library service desks: merging at USF Tampa Library; merging academic libraries: Utah State University
access to resources, barriers to
, 69–70
acquisitions
, 6
across university libraries
, 209
Adaryukov
, A. 7
administrative support, importance of
, 64, 65, 77
Aho, M. K.
, 161
Akers, C.
, 86, 92, 97, 98
Alberico, R.
, 6
alignment, importance of
, 147–8, 206–7
see also institutional missions
Alladie, V.
, 246
Allen, B. M. F.
, 245, 265
Alleyne, J. M.
, 65, 66–7
Amazon® xiv
, 120
Anaton, M.
, 249
Anderson, G.
, 60
Apostel, S.
, 146
archives see digital collections; Humanities Digital Media Archive project; institutional repositories
Arret, L.
, 94, 95
art images
, 50–1, 52
see also Humanities Digital Media Archive project
Ashcroft, L.
, 245
AskHELIN
, 98, 101
Ask Now!
, 85, 93, 102
Auchter, D.
, 122
Audit Commission
, 31
Australia, Collaborative Virtual Reference Services
, 85, 93, 102
Avet, T.
, 91, 92, 93, 97, 98
back-office services see National Library of Scotland: shared back-office services
Baepler, P.
, 149
Bailey, D. R.
, 144
Bailey-Hainer, B.
, 85, 86, 90
Balraj, L.
, 60, 65, 69
Banks, J.
, 163
Barbier, P.
, 86, 91
Barr, B.
, 91, 95
Bauer, M.
, 7
Beagle, D. R.
, 144
Bennett, B. A.
, 100
Bennett, S.
, 144
Berger, S.
, 85, 87, 91, 93
Bertelsmann, Penguin-Random House merger xiv
Berube, L.
, 87
Beschnett, A. M.
, 161
Biblioteksvagten
, 88, 89, 92
Birdie, C.
, 246
Bishop, B. W.
, 84, 86, 88, 91, 92, 93, 96, 97, 98, 99, 101, 249
Blinnikka, Sirkku xvi
, 223
Blumer, H.
, 34
Bodner, S.
, 88, 90, 95
books or information as focus of public library
, 34, 43–4
bookstores in competition with libraries
, 117, 118, 119–20
Bostick, S. L.
, 263
boutique libraries: management and liaison xv–xvi
abstract and introduction
, 113–16
collection management
, 129–30
conclusions
, 132–3
lessons learned from business
, 118–20
meeting special needs of customers
, 130
reference support and library instruction
, 127–9
role of liaison librarian
, 131–2
traditional libraries, the transaction approach
, 116–18
value-added approach
, 120–1
an inviting space
, 121–2
knowing the customer
, 123–6
liaison and relationship building
, 122–3
boutique services business model
, 114–16, 118
customer intimacy strategy
, 118–19, 132
uniqueness of boutique services
, 115
Boys, J.
, 149
Bradford, M.
, 248
branch libraries, academic see boutique libraries: management and liaison
Brassaw, Lori J. xvi
, 201
Braund-Allen, J.
, 7
Braun, V.
, 37
Bridges, L. M.
, 7
Briggs, L.
, 86, 88, 89, 94, 95, 96, 98, 100
Brinkman, S.
, 7
Brodie, E.
, 41
Brooks, C.
, 149
Bryan, L.
, 158
Bryson, J.
, 33
Burgess, A.
, 114
Burich, N. J.
, 86, 87, 88, 89, 90, 93
business models
, 114–16, 118
Calvert, P. J.
, 237
Cameron, D.
, 8
campus partnerships see learning spaces: campus partnerships to enable transformational change
card sort activities, research tool
, 71–2
Caribbean, history of collaboration
, 244, 246–7
Carle, D. O.
, 7
Carpenter, Russell G. xvi,
, 135, 146
Carterette, B.
, 89, 90, 92, 101
Carter, T.
, 114
Casey, A. M.
, 93
catalogs
access to e-books across academic libraries
, 210–11
digital image databases
, 56
migrating
, 205
Chambers, A.
, 114
change, libraries as agents of
, 137, 144
Chartered Institute of Public Finance and Accountancy
, 32
chat reference services/software
, 82
see also Collaborative Virtual Reference Services; IM Reference
Cheng, R. J.
, 85, 87, 91, 93
Chozik, A. xiv
Citizens' Eye (Leicester Central Library)
, 34–6, 38–44
Clarke, V.
, 37
“clearing house” web pages
, 53, 54
Coates, T.
, 31
Coffman, S.
, 85, 88, 92, 93, 95, 97, 98
collaboration
, 6
around the world
, 245–6
assessing success of
, 22–4
see also partnerships and public libraries; strategic collaboration
Collaborative Virtual Reference Services xv
abstract and introduction
, 81–3
benefits of
automated referrals to specialists
, 82, 84–5, 87, 95
cost-effectiveness
, 91–3
extended service hours
, 93–4
increased collegiality amongst librarians
, 94–5
other benefits
, 94–6
challenges
cultural differences
, 99–101
local questions
, 96–9
software and technology
, 101–2
standard protocols and language
, 101–2
conclusions
, 107–8
management and staffing
governance and administration
, 88–9
provision and characteristics of staff
, 89–90
role of committees
, 89
service hours
, 90–1
survey about benefits and challenges 103
benefits
, 103–4
benefits for librarians
, 104
challenges
, 104–6
implications for new collaborations
, 106–7
Texas A & M University, Policy Sciences and Economics Library
, 127
types (demographics)
academic/research
, 87
multi-type
, 86–7
public
, 87–8
subject oriented
, 87
types (size and region)
international
, 83–4
intra-institutional collaborative service
, 84–5
regional
, 85
state
, 85–6
University of South Florida, Tampa Library
, 156–7
Collard, S.
, 84, 90, 91, 96, 99
collection development, collaboration
, 6
collections management, collaboration
, 69
College of Eastern Utah
, 202, 203
see also merging academic libraries: Utah State University
Colston, D. E.
, 86, 89, 95, 100, 101
combined service desks see “one desk” service model
communication
in collaboration
, 25, 161, 163, 168, 196, 204–5, 219, 220
with library users
, 121, 122–6
see also oral communication, needs of students
communities see community engagement in public libraries; Dory Project: intra and inter-institutional collaboration
community engagement in public libraries
abstract and introduction
, 31–2
case studies
, 34–8
Citizens' Eye
, 34–6, 38–44
Community Health and Wellbeing in Libraries
, 34–6, 37, 38–44
potential cases for investigation
, 35
Project LiRA
, 34–6, 37, 38–44
communities as stakeholders
, 32, 40–1
community-driven engagement
, 32, 41, 45
practical aspects of community engagement
, 32–4, 36
community involvement in the library service
, 33, 40–1
involvement of volunteers
, 33–4, 42–3
partnerships
, 33, 39–40
public dialogue and deliberation
, 34, 44
public libraries as community space
, 33, 38–9
working around books or information
, 34, 43–4
recommendations
, 45
research project
conclusions
, 38–44
data collection and analysis
, 37–8
findings
, 38–44
interview technique
, 37, 38
methodology
, 34–6
Community Engagement through Reading
, 34
Community Health and Wellbeing in Libraries Project
, 34–6, 37, 38–44
Community Service Volunteers
, 33
community spirit in joint academic libraries
, 236–8
concierge services see boutique services business model
confidentiality, conflict with personalized services
, 120
consortia, worldwide
, 245–6
Cook, E. I.
, 7
Cookman, N.
, 43
cooperation, organizational model
, 6
Cooper, R. xiv
coordination, organizational model
, 6
copyright, digital repositories
, 14–15
Cornwall, A.
, 42, 43
Council for Finnish University Libraries
, 240
Council of Graduate Schools in the United States
, 60, 65
course reserves systems
, 213–14
Cowling, E.
, 41
Cox, C. N.
, 99
Crane, J.
, 157
Creswell, J. W.
, 34
Crosetto, A.
, 263, 265
cross-campus collaboration
, 49–58
cross-enrollment between academic libraries
, 69–70
cross-searchable databases, digital media
, 53–4
CSV Consulting
, 33, 34
cultural differences, institutional
, 99–101
cultural partners see National Library of Scotland: shared back-office services
Curry, E. A.
, 7
customer intimacy strategy
, 118–19, 132
customer service
, 114
see also boutique libraries: management and liaison
Cutts, A.
, 115
CVRS see Collaborative Virtual Reference Services
Darch, C.
, 244, 245, 246
databases
, 53, 54
see also digital collections; Humanities Digital Media Archive project
Daugaard, V.
, 88, 89, 90, 92, 96, 100
Davis, K.
, 102
Decker, Emy N. xv
, 49
Dee, C. R.
, 87, 92
De Groote, S. L.
, 84, 90, 91, 96, 99
Denecke, D. D.
, 60
Denmark, virtual reference services
, 88, 89, 92
Dennison, K.
, 159
Denzin, N. K.
, 34
Derby City Libraries see Project LiRA (Derby City Libraries)
DeskTrackerTM
, 157
developing countries, barriers to collaboration
, 244, 246, 265
Devlin, F. A.
, 86, 87, 88, 89, 90, 93
Dewey, B.
, 7, 8
digital collections
, 6, 7–8, 51–2
cataloging and metadata problems
, 56
collecting and storing data
, 17–19
cross-linking resources
, 24
measuring usage
, 23
metadata
, 14
standards
, 13–15
see also Humanities Digital Media Archive project
Digital Commons™ platform
, 14
digital images for teaching and research
, 50–1
digital information
, 117–18
see also boutique libraries: management and liaison
digital media, cross-searchable databases
, 53–4
digitization projects
, 6, 7–8
art images
, 50, 52
cataloging and metadata problems
, 56
collecting and storing data
, 17–19
metadata
, 14
standards
, 13–15
see also Dory Project: intra and inter-institutional collaboration
Dinkins, D.
, 158, 163
distance
as a barrier to collaboration
, 204–5, 215, 219
learning programs (information literacy)
, 66
Docutek ERes
, 213–14
Dorsch, J. L.
, 84, 90, 91, 96, 99
Dory Project: intra and inter-institutional collaboration
, 3
abstract and introduction
, 3–4
assessment
, 22–4
benefits of
, 12
collecting and storing data
, 17–19, 20
conclusions
, 25–6
connection with institutional mission statements
, 4–5
description
, 9–10
grants
, 11–12, 19–20, 22
importance of liaison with community
, 13
interview preparations and technique
, 16–17
launching the digital collection
, 24–5
project chronology
, 15–24
project goals
, 5
project management
, 17–19, 21–2
project partners
, 4–5
Jereld R. Nicholson Library
, 4
Linfield College, Department of Theatre and Communication Arts
, 4
Linfield College, Linfield Center for the Northwest (LCN)
, 4
Pacific City Arts Association (PCAA)
, 4–5, 10, 12
Pacific City Dorymen's Association (PCDA)
, 5, 9, 10–11, 12
strategic collaboration
, 6–8
Downey, A.
, 7
Dreyer, K.
, 85, 87, 95
Dublin Core® metadata schema
, 14
Eakin, L.
, 91
Earp, V. J.
, 84, 87
Eastern Caribbean Regional Libraries
, 246–7
Eastern Kentucky University
, 136–7
changes in teaching and pedagogy
, 138–9
Noel Studio for Academic Creativity xvi,
, 144–7
Quality Enhancement Plan
, 138, 141–2
Writing Center
, 139–40
see also learning spaces: campus partnerships to enable transformational change
e-Books xiv,
, 210–11
Eckel, P. D.
, 144
Eichler, L.
, 85, 87, 95
Eisenhardt, K. M.
, 34
electronic resources see e-Books; e-Resources
e-Resources
, 238–9
centralization in academic libraries
, 210–12
negotiating licenses for multiple libraries
, 211–12, 238–9
problems
, 246, 259
e-Resources consortium: Jamaica
abstract and introduction
, 243–5
appendices
, 265–6
blueprint for a consortium
, 263–4
conclusions
, 265
exploration of a partnership
, 260–1
library collaborations in general
around the world
, 245–6
historical collaboration in the Caribbean
, 246–7
Jamaican National Consortia
, 247–8
results
, 261–3
two university libraries
a comparison
, 250–4
overview of e-Resources
, 257–9
program offerings
, 254–8
University of Technology, Jamaica
, 249
University of the West Indies at Mona
, 248–9
Erway, R.
, 179, 197
Estabrook, L. S.
, 120
Estlund, K.
, 7
ethnotheatre
, 5, 24
Etuk, L. E.
, 7
faculty needs
drive content of image database
, 51
joint degree programs
, 67–8, 69–70
Feldman, S.
, 89, 90, 92, 101
Fellmannia
, 226–7, 231, 237
Fialkoff, F.
, 114
finance departments, shared service
, 188–9, 190
FinELib
, 239
Finland see joint academic libraries: Finland
Finland, Ministry of Education
, 241
Flanagan, P.
, 157
Flemming, C.
, 234, 239
Flinn, A.
, 32
Fogh, M.
, 88, 89, 90, 92, 96, 100
Fong, Y.
, 256
Ford, Emily R. xv
, 59
Foss, K. A.
, 8
Gaetz, I.
, 3, 7
Gardner, Betina xvi
, 135
Gershon, P.
, 176
Giesecke, J.
, 6
Gilman, I.
, 7
Girvan, N.
, 249
Google xiv
Gordian, M. A.
, 114, 118
Goulding, A.
, 32, 34, 39
governance for shared services
, 190–5
Graham, M. E.
, 7
Gray, E. G.
, 7
Great Britain
government policies
, 32, 39
National Health Service, partnership with public libraries
see Project LiRA (Derby City Libraries)
Green, M.
, 144
Guo, J.
, 84, 93, 95, 102
Hadro, J.
, 265
Halperin, M.
, 85, 87, 95
Halverson, K.
, 6–7, 8
Hangsing, R.
, 246
Hanna, D. E.
, 254
Hansen, B.
, 85, 87, 91, 93
Hansen, E.
, 86, 91
Harris, K.
, 33, 39
Haycock, K.
, 224, 238
health services and public libraries see Project LiRA (Derby City Libraries)
Helm, M.
, 7
Hepworth, Mark xv
, 31
Hernas, P.
, 6, 7
Hierholzer, K.
, 7
higher education, Finland
, 225–6
see also joint academic libraries: Finland
higher education, Jamaica
, 254–6
see also e-Resources consortium: Jamaica
higher education, United States
, 139–40
barriers to collaboration
, 63–4
changes in teaching and pedagogy
, 138–9, 141–2, 147
cross-campus collaboration
, 49–58
dual faculty appointments
, 57
formal strategic alliances in Oregon
, 62–3
increase in collaborative work
, 60, 62–3
Learning Alliance for Higher Education
, 63
model for collaboration
, 64
‘siloed’ structure
, 63–4
see also boutique libraries: management and liaison; Collaborative Virtual Reference Services; Dory Project: intra and inter-institutional collaboration; Humanities Digital Media Archive project; inter-institutional library collaboration: support for a joint degree; learning spaces: campus partnerships to enable transformational change; merging academic libraries: Utah State University
Hightower, C.
, 6
Higley, J.
, 114, 121
Hill, B.
, 144
Hillenbrand, C.
, 33, 34, 44
HINARI Access to Research Programme
, 256
Hinken, S.
, 6
Hirshon, A.
, 122, 245, 265
Hoffman, S.
, 7
Homer, Steve xvi
, 186
Hope, C.
, 6
Hope, C. B.
, 65, 66
Horowitz, L. R.
, 157
Huang, M.
, 84, 93, 95, 102
Humanities Digital Media Archive project
, 49–58
abstract and introduction
, 49–50
background
, 50–1
benefits of
, 51–2
collaboration of student workers
, 55–6
conclusions
, 57–8
contents faculty driven
, 51
faculty member participation
, 56
funding
, 49–50, 52–3
goals
, 53–4
problems arising during development
, 52–3
project implementation and management
, 54–7
results
, 56–7
human resources, shared service
, 187–8, 189
Hyndman, J.
, 146
image database, collaborative projects see Dory Project: intra and inter-institutional collaboration; Humanities Digital Media Archive project
IM Reference
, 101–2
India, consortia development
, 246
information commons model
, 149
information literacy
collaboration in academic libraries
, 66, 127–9, 214–15
distance learning programs
, 66, 215
web-based instruction
, 66–7
information or books as focus of public library
, 34, 43–4
information systems, shared service
, 186, 187
information technologies
centralization in academic libraries
, 214, 239–40
role in learning spaces
, 142–3
institutional collaboration see inter-institutional collaboration; intra-institutional collaboration
institutional identities and mergers
, 176–7, 219
institutional missions
, 6, 25, 140–1, 142, 144, 148
institutional repositories
, 7–8, 23, 24, 177–8
integrated service desks see library service desks: merging at USF Tampa Library; “one desk” service model
intentionality and collaboration
, 6, 25
inter-institutional collaboration see Collaborative Virtual Reference Services; community engagement in public libraries; Dory Project: intra and inter-institutional collaboration; e-Resources consortium: Jamaica
inter-institutional library collaboration: support for a joint degree
, 59–61
barriers to collaboration
, 63–4
collaboration in information literacy
, 66
conclusions
, 77–8
context
, 62–7
creating a LibGuide
, 71–7
card sort activity
, 71–2
OHSU guide home page 73
promotion
, 75–6
PSU guide home page 74
research methodology
, 71–2
impact on libraries
, 65
the joint program
, 61, 62–5
library access issues
, 69–70
library collaboration
, 68–70
model for collaboration
, 64
role of technology
, 66–7
student and faculty needs
, 67–8
interlibrary loans, academic libraries
, 209–10
internet and library use
, 114, 116, 117–18
interviewing
, 16–17, 37–8, 181–2, 260–1, 265–6
problems
, 21–2
intra-institutional collaboration
, 7
see also boutique libraries: management and liaison; Dory Project: intra and inter-institutional collaboration; Humanities Digital Media Archive project; learning spaces: campus partnerships to enable transformational change; library service desks: merging at USF Tampa Library; National Library of Scotland: shared back-office services
Islam, A. M.
, 245
Ivanitskaya, L.
, 93
Jamaica
College Libraries Information Network (COLINET)
, 247–8
existing library networks
, 247–8
Jamaican National Consortia
, 247–8
see also e-Resources consortium: Jamaica
Janes, J.
, 91
Jereld R. Nicholson Library
, 4
Jin, Y.
, 84, 93, 95, 102
Johnson, E. D.
, 87
Johnson, J.
, 6
Johnson, K.
, 65, 66, 85, 88, 89, 91, 92, 93, 95, 102
John-Steiner, V.
, 149
joint academic libraries: Finland
, 224
abstract and introduction
, 223–6
comparison of joint libraries
229
conclusions
, 240–1
definition
, 224
development and organisation
Fellmannia
, 226–7
Lapland University Consortium Library
, 227–8
Lappeenranta Academic Library
, 228–30
Tritonia Academic Library, Vaasa
, 230
expenses
, 233, 241
features of joint academic libraries
, 234–5
e-Resources
, 238–9
leadership
, 235
management practices
, 236
networks
, 239–40
sense of community
, 236–8
staffing comparison
, 232
types of joint libraries
centralized
, 230–1, 232–4
comparison
, 232–4, 240
decentralized
, 231, 234
shared
, 231–2, 234
joint degree programs
, 60, 67–70
see also inter-institutional library collaboration: support for a joint degree
Jordan, A.
, 246, 247
journals see e-Resources
KANAnswer
, 87
Kane, J.
, 122
Karas, T.
, 6, 7
Kasowitz, A. S.
, 100
Kaspar, Wendi Arant xv
, 113
Kent, J. D.
, 60
Kern, M. K.
, 92, 94, 95, 99, 101, 102
Keys, J.
, 85, 89, 93, 97, 100, 101
Kezar, A. J.
, 62, 63, 64
Khanna, D.
, 85, 87, 95
Kinner, L.
, 263, 265
Kirton, R. M.
, 249
knowledge bases, use in collaborative virtual reference systems
, 98, 102, 107
Kodak 35mm slides, collections
, 50
Koltay, Z.
, 158
Kranich, N.
, 7, 33, 34, 40, 44
Kresh, D. N.
, 90, 93, 94, 95
Kunkel, M.
, 7
Kwon, N.
, 85, 86, 90, 93, 97, 98, 99
Ladenson, S.
, 84, 87, 96
Lafrance, H.
, 93, 101
LANDesk® Service Desk
, 187
Langley, A.
, 7
Lankes, R. D.
, 100, 102
Lapland University Consortium Library
, 227–8, 231, 237–8
Lappeenranta Academic Library
, 228–31, 237
Leacock, J. L.
, 261
leadership in academic libraries
, 235
Learning Alliance for Higher Education
, 63
learning competencies for students
, 68
learning spaces: campus partnerships to enable transformational change
abstract and introduction
, 135–7
birth of a concept
, 137–40
libraries
, 138–9
university
, 138
writing center
, 139–40
conclusions
, 150–1
continuation and outcomes
collaborations
, 144
course level collaboration
, 144
departmental partners
, 145–6
program level partnerships
, 145
student-centric outcomes
, 146–7
partnerships and alliances
alliances
, 141–2
partnerships
, 140–1
tips for other libraries
alignment
, 147–8
mission and vision
, 148
pedagogy
, 149–50
learning support see learning spaces: campus partnerships to enable transformational change
Lee, S. G.
, 7
Leicester Central Library see Citizens' Eye (Leicester Central Library)
Leicestershire County Council, Library Services see Community Health and Wellbeing in Libraries Project
Lerner, G.
, 26
Lester, J.
, 62, 63, 64
liaison librarians see subject librarians
LibGuides
, 215
librarians
as agents of transformational change
, 137
and benefits of collaboration
, 94
new skills
, 104
wider professional network
, 103–4
challenges of collaboration
different patrons
, 104–5
other libraries' resources and policies
, 105–6
virtual reference services
, 104–6
and collaboration between institutions
, 66, 69
entrepreneurial characteristics
, 42–3
increased collegiality as result of collaboration
, 94
traditional views of
, 43
see also subject librarians
library guides
, 71–7
library instruction see information literacy
Library of Congress, Collaborative Digital Reference Services
, 83
library service desks: merging at USF Tampa Library
abstract and introduction
, 155–7
analysis of pilot experience
, 169
appendix, core competencies
, 166, 170–3
conclusions
, 170
Library GURUs
, 168, 169–70
literature review
“one desk” service model
, 157–8
training
, 158–9
undergraduates and reference
, 159
organizational culture
, 159–61
librarian culture
, 161–2
staff culture
, 162–4
plan and implementation
, 164, 165
blending cultures
, 168
committees
, 164–8
face-to-face staff training
, 166
implementation team
, 165–6, 168
online staff training
, 166
peer leader team
, 167–8
recruitment and training of student workers
, 166–8
training committee
, 166–7
Linfield College
, 4, 12
Department of Theatre and Communication Arts
, 4
DigitalCommons@Linfield
, 5, 11, 13–15, 17–19, 23
Humanities and Creative Projects Symposium
, 5, 23
Institutional Repository
, 11, 13–15, 17–19, 23
Linfield Center for the Northwest (LCN)
, 4, 12, 19–20
see also Dory Project: intra and inter-institutional collaboration
Lin, H.
, 84, 93, 95, 102
Lipow, A. G.
, 115
Lipscom, C. E. xiv
Lisa, D. M.
, 86, 89, 95, 100, 101
Littlejohn, S. W.
, 8
Liu, J.
, 96, 100
local communities see communities
Local Government Association
, 34
local questions, Collaborative Virtual Reference Services
, 96–9
Lowell, B.
, 114
Lugya, F. K.
, 245, 265
Luo, L.
, 81, 86
Luo, Lili xv
Luther, J.
, 6
MacDonald, C. M.
, 95, 96, 102
MacFarlane, H.
, 85, 87, 91, 93
Macmillan, Gail A. xv
, 113
Madison, D. S.
, 8
Mallon, W.
, 144
management practices in academic libraries
, 236
Mandity, E.
, 6
Mango, P. D.
, 114, 118
mapping of audio files for digital collections
, 18
Mariner, V.
, 86, 88, 89, 90
Marshall, Brenda DeVore xv
, 3
Mathson, S. M.
, 7
Mazbah-ul-Islam, M.
, 245
McCarthy, P. D.
, 114
McClure, C. R.
, 86, 88
McDermott, M. H.
, 159
McElroy, E.
, 6
McGilvray, J.
, 86, 88
McGlamery, S.
, 85, 88
McIntosh, A. J.
, 115
MCLS (Metropolitan Cooperative Library System)
, 87
McMullen, S.
, 87, 89, 90, 91, 98, 101, 102
McNicol, S.
, 237, 238
Mead, Darryl xvi,
, 179, 181, 182, 185, 186
Medeiros, N.
, 6
Mehra, B.
, 32
merging academic libraries: Utah State University
abstract and introduction
, 201–3
cost of the merger
, 215–18
concrete costs
, 215, 216
staffing
, 216, 217
discussion/key lessons
, 218–20
institutional backgrounds
, 202–3
merging operations
e-Resources
, 210–12
interlibrary loans
, 209–10
library web sites
, 212–13
materials purchasing
, 209
technical services
, 208–13
negotiating and implementing the merger
, 204
administration, staff and policies
, 205–8
communication
, 204–5
migrating the catalog
, 205
public services
, 213–14
reference and instruction
, 214–15
metadata
, 14, 18–19, 56
Metropolitan Cooperative Library System
, 85, 87
Michael, S. O.
, 60, 65, 69
Michelson-Thiery, M.
, 158
Mike, S.
, 249
Milas, T. P.
, 86, 88
Miller, D. C.
, 260
mission statements see institutional missions
Moghaddam, G. G.
, 246, 263
Mon, L.
, 86, 88
Montiel-Overall, P.
, 6
Morrisey, L.
, 93, 101
Morrison, A.
, 6
Most, L.
, 86, 88
Muhonen, A.
, 221, 224
multi-literacy centers see learning spaces: campus partnerships to enable transformational change
Munroe, M. H. xiii
Museums, Libraries and Archives Council, England
, 33
Napier, Trenia L. xvi
, 135
Nathanson, A. J.
, 85, 87, 91, 93
Nath, S.
, 246
national collections, Scotland
, 177–8
National Galleries of Scotland
, 177
see also National Library of Scotland: shared back-office services
National Library of Finland
, 240
National Library of Jamaica,
, 248
National Library of Scotland: shared back-office services
2006–2007: pressure builds for shared services
, 178
2008: getting started
, 178–80
2009: creating an appetite for success
, 181–3
2010: consolidation, progress and avoiding distractions
, 183–6
internal consultancy
, 185–6
legal framework
, 184–5
2011–2012: building the first shared services
budget and risk management
, 195
finance
, 188–90
governance for building shared services
, 190–5
human resources and organizational development
, 187–8
information systems
, 186–7
service level agreements
, 195–6
stakeholder engagement and communications
, 196–7
abstract and introduction
, 175–8
the current position
, 197
factors contributing to success
, 175
development of trust
, 175, 182
finding common ground
, 175, 181
prehistory of shared services
, 175–8
storage development
, 177–8
what next?
, 197–8
National Museums of Scotland
, 177, 181–2
see also National Library of Scotland: shared back-office services
Nemer, R. C.
, 94
networks of libraries
Finland
, 239–40
Jamaica
, 247–8
Newhouse, J. D.
, 87, 92
news agencies see Citizens' Eye (Leicester Central Library)
Nielsen, E.
, 88, 89, 90, 92, 96, 100
Nielsen, Jakob
, 71
Nissen, N.
, 41
Noel Studio for Academic Creativity xvi,
, 144–7
Nolen, D.
, 94
Non-Departmental Government Bodies, Scotland
, 176
Normore, L.
, 87, 92, 97
Nygrén, U.
, 221, 224
OCLC (Online Computer Library Center)
, 83–4, 87
Ohvo, Ulla xvi
, 223
“one desk” service model
, 156, 157–8
see also library service desks: merging at USF Tampa Library
O'Neill, A.
, 67, 75
Online Computer Library Center see OCLC (Online Computer Library Center)
online information, increased availability and use
, 117–18
OptimalSort
, 71–2
oral communication, needs of students
, 136, 140
see also learning spaces: campus partnerships to enable transformational change
oral history
, 8, 13, 16–19
see also Dory Project: intra and inter-institutional collaboration
Oregon Health and Science University
, 62
see also inter-institutional library collaboration: support for a joint degree
Oregon Master of Public Health program
, 60, 61, 61
Oregon State University see inter-institutional library collaboration: support for a joint degree
organizational
culture
, 159–60
missions and collaboration
, 6, 25, 140–1
models
, 6
outreach, proactive
, 119
Pacific City Arts Association
, 4–5, 10, 12
Pacific City Dorymen's Association
, 5, 9, 10–11, 12
Palmer, R. L.
, 158
Palonen, Vuokko xvi,
, 223, 230, 237
Palsson, F.
, 157
Pan, D.
, 256
para-professional library staff
, 163
Parikka, Susanna xvi
, 223
Parker, S. K.
, 87, 91, 92, 95
partnerships and public libraries
, 6, 22–4, 33, 39–40, 41
see also community engagement in public libraries; strategic collaboration
Pateman, J.
, 32, 33, 34, 39
Patterson, M.
, 158
Pavy, J. A.
, 157
payroll function in shared-service model
, 180
Pearson, Penguin-Random House merger xiv
pedagogy
changes in influence learning spaces
, 138–9, 147, 149–50
and institutional missions
, 148
Pedzich, J.
, 158
Penguin-Random House merger xiii–xiv
Perkin, C.
, 32
permissions documents, digital repositories
, 15
personalization
academic libraries
, 119, 120, 121
conflict of confidentiality and service
, 120
see also boutique libraries: management and liaison
Peterson, C. A.
, 6, 65, 66
Peyton, G.
, 94
Pfanner, E. xiv
Pival, P. R.
, 65, 66
Plotas, J.
, 6–7, 8
polytechnic and university cooperation see joint academic libraries: Finland
Pomerantz, J.
, 86, 90, 91, 94, 97, 100
Portland State University
, 62
see also inter-institutional library collaboration: support for a joint degree
Powell, J.
, 158
Powers, A. C.
, 94
Powis, C.
, 123
Pöytälaakso-Koistinen, S.
, 237
Pracht, C.
, 163
Premchand-Mohammed, S.
, 246, 263
Priestner, A.
, 115, 123, 132
Prince2 (PRojects IN Controlled Environments)
, 194, 197
Proctor, R.
, 33
Profit, S. K.
, 84, 93, 102
Project LiRA (Derby City Libraries)
, 34–6, 37, 38–44
project management skills
, 7, 10, 88–9
public health, information needs of joint degree students
, 67–8, 88
public libraries
books or information as focus of
, 34, 43–4
changes in community engagement
, 32
collaboration with academic libraries
, 6–7, 8
community-driven engagement
, 32, 45
community involvement in service planning
, 33
as community space
, 33, 38–9
decline in use
, 31–2
and partnerships
, 33, 39–40
reading programmes
, 44
traditional views of
, 43–4
use of volunteers
, 33–4, 42–3
virtual reference services
, 87–8
see also community engagement in public libraries
publishing industry, mergers and acquisitions xiii–xiv
Pulliam, B. R.
, 87, 89, 90, 91, 98, 101, 102, 230
Pumroy, E.
, 6
purchasing see acquisitions
Question/Answer Transaction Protocol (QATP)
, 102
Question Interchange Profile (QuIP)
, 102
Question Point™
, 83–4, 89–90, 93, 100
Quinn, T.
, 86, 88, 89, 94, 95, 96, 98, 100
Radford, M. L.
, 94, 99, 101
Random House-Penguin merger xiii–xiv
Rapp
, 244, 245, 246
Raymond, J.
, 114
reading programmes
, 44
reference services
, 82
changes in
, 156
data collection using DeskTrackerTM
, 157
“one desk” service model
, 156, 157–9
student reference assistants
, 157–8
use of para-professional staff
, 163
see also Collaborative Virtual Reference Services
Reimer, E. Y.
, 161
research
student researchers
, 23–4, 25–6
symbolic interactionism
, 34
research guides and collaboration
, 71–7
risk management, shared services
, 195
Robinson, S.
, 139
Rodrigues, D.
, 65, 66–7
Rose, G. S.
, 261
Royal Commission on the Ancient and Historic Monuments of Scotland
, 177
see also National Library of Scotland: shared back-office services
Rozaklis, L.
, 95, 96, 102
Rozum, Betty xvi
, 201
Rumbaugh, P.
, 87, 92, 97
Rupp-Serrano, K. J.
, 158
Ryan, S. M.
, 158, 163
Saarti, J.
, 221, 224
Sabo, R. M.
, 7
Sachs, D.
, 86, 89, 92, 97, 98, 100
Sachs-Silveira, D.
, 91, 92, 93, 97, 98
Sadongei, A.
, 7
Salisbury, J.
, 7
Salkind, N. J.
, 260
Salmon, H. C.
, 248
Saraf, V.
, 246
Schein, E. H.
, 159
Scherrer, C.
, 84, 90, 91, 96, 99
Schull, D.
, 33, 34, 44
Scobie, M.
, 249
Scotland
Cultural Excellence Team
, 183
cultural sector
, 175–8
government policies on shared services
, 175, 177
More Effective Government Initiative
, 179, 182
Non-Departmental Government Bodies
, 176, 184
see also National Library of Scotland: shared back-office services
Scottish Executive
, 176
Scottish Library Digital Consortium
, 177
Sears, S.
, 7
Seiden, P.
, 6
Selberg, R.
, 160
serendipity, role in research
, 17, 21, 22, 25
SerialsSolution®
, 212
service level agreements, shared services
, 195–6
shared governance, shared services
, 190–5
shared services see National Library of Scotland: shared back-office services
Shaw, T. M.
, 249
Sheffield, K. Megan xvi
, 155
Shepherd, E.
, 32
Shepherd, M.
, 8
Siggs, A.
, 115
Silver, Susan L. xvi
, 155
Simic, J.
, 7
Smart, Cherry-Ann xvii
, 242
SMS reference services
, 82
Snead, J. T.
, 86, 88
Soete, G.
, 6
Sonntag, G.
, 157
South Africa, consortia development
, 245
Spang, L.
, 7
specialized services see boutique services business model
Spector, R.
, 114
Spring, Kathleen xv
, 3
Srinivasan, R.
, 32
staffing
, 232–3
costs
, 216, 217
problems during collaboration
, 89–90, 207, 219
sense of community
, 236–8
see also librarians; students
stakeholders
communities as stakeholders
, 32, 40–1
shared services in Scotland
, 196–7
see also partnerships and public libraries
Stanfield, A. G.
, 158
Stevens, M.
, 32
Stewart-Fullerton, Christina xvii
, 242
Stockham, M. G.
, 86, 87, 88, 89, 90, 91, 93
storage development see institutional repositories
strategic alliances between universities in Oregon
, 62–3
strategic collaboration
, 6–8
assessing success
, 22–4
importance of alignment
, 147–8, 206–7
and institutional mission statements
, 4–5, 25, 140–1
project management skills
, 7, 10, 88–9
students
collaboration across academic departments
, 55
group work and study
, 138–9, 147, 149–50
information needs on joint degrees
, 67–8, 69–70
meeting needs of in academic libraries
, 119, 137–8, 140, 145–6
problems communicating with
, 124
providing input as project partners
, 55–6
as reference desk assistants
, 157–8, 169–70
as researchers in collaborative projects
, 23–4, 25–6
role in developing learning spaces
, 143–4
subject librarians
benefits of in academic libraries
, 121
and collaboration between institutions
, 66, 69
integration across university libraries
, 208–9, 215
pro-active outreach
, 119
see also boutique libraries: management and liaison
Summery, T. P.
, 86, 87, 88, 89, 90, 92, 93, 97, 98
Sung, Hui-Yun xv
, 31
Swanepoel, A.
, 221
Sweet, M. F.
, 86, 89, 95, 100, 101
symbolic interactionist research
, 34
tailored services see boutique libraries: management and liaison
Talawar, V. G.
, 246, 263
teaching see pedagogy
technical services, centralization in academic libraries
, 208–13
Tennent, B.
, 7
Texas A & M University, Policy Sciences & Economics Library (PSEL)
, 120, 121–2, 127–9
annual gate count 117
see also boutique libraries: management and liaison
Texas Information Literacy Tutorial
, 66
text message reference services
, 82, 101–2, 107
Thornton, G. A.
, 246
Tierney, B.
, 144
Tilley, E.
, 115, 123, 132
time management and collaboration
, 219–20
Tipton, C. J.
, 84, 87
Todaro, J. B.
, 8
Todorinova, Lily xvi
, 155
Torrence, M.
, 84, 92, 93, 96, 97, 98, 101
transaction approach to service
, 116–18
transformational change
, 137, 144, 147
Treacy, M.
, 118, 119
Tritonia Academic Library, Vaasa
, 230, 231–2, 237
Truelson, J. A.
, 84, 87, 95, 99
Trump, J.
, 93, 101
Tucker, T.
, 8
TUPE (Transfer of Undertakings Protection of Employment) Regulations 2006:
, 188, 189
Turtle, E.
, 86, 91
Turtle, E. C.
, 86, 87, 88, 89, 90, 93
Underwood, P. G.
, 244, 245, 246
uniqueness of boutique services
, 115
United States
higher education historical framework
, 63–4
see also boutique libraries: management and liaison; Collaborative Virtual Reference Services; Dory Project: intra and inter-institutional collaboration; Humanities Digital Media Archive project; inter-institutional library collaboration: support for a joint degree; learning spaces: campus partnerships to enable transformational change; merging academic libraries: Utah State University
universities see academic libraries; higher education
University of Cambridge, Education Library
, 116
University of Cambridge, Faculty of Education
, 116
University of Edinburgh, collaborative Library Management System
, 177, 179
University of South Florida
, 156–7
see also library service desks: merging at USF Tampa Library
University of Technology, Jamaica
, 244, 245, 248, 249–50
see also e-Resources consortium: Jamaica
University of the West Indies
, 248–9
University of the West Indies at Mona
, 244, 245, 249
see also e-Resources consortium: Jamaica
user-centric libraries
, 113–14
see also boutique libraries: management and liaison
Usherwood, B.
, 33
Utah State University
, 202, 203
see also merging academic libraries: Utah State University
Utah State University, College of Eastern Utah
, 202, 203
see also merging academic libraries: Utah State University
value-added approach
, 115, 120–6
Vaughan, K. T. L.
, 7
Vincent, J.
, 32, 33, 34, 39
virtual patron base
, 118
virtual reference services
, 82, 127, 156–7
automated referrals to specialists
, 82, 84–5, 87, 95
cost-effectiveness
, 91–3
knowledge bases
, 98, 102, 107
service hours
, 90–1, 93–4
see also Collaborative Virtual Reference Services
visual cues in web-based library guides
, 74–6, 77
Voge, S.
, 7
volunteers
, 33–4, 42–3
Waibel, G.
, 179, 197
Walker, J. D.
, 149
Wanserski, J.
, 84, 87
Ward, J.
, 86, 91
Warrican, S. J.
, 261
Weak, Emily xv
, 81
Weaver, M.
, 221
web-based archives, cross-searchable
, 53–4
see also digital collections; Humanities Digital Media Archive project
web-based library guides
, 72–7
Webb, K. M.
, 91, 95
web sites, centralization in academic libraries
, 212–13
Wehmeyer, S.
, 122
Whitby, S.
, 67, 75
Wiersema, F.
, 118, 119
Williams, D. A.
, 260
Williment, K. W.
, 33
Willingham, T. L.
, 42
Wilson, F.
, 85, 89, 93, 97, 100, 101
Womack, K.
, 158
Wong, D.
, 259
Wood, D.
, 122
Working Together Project
, 32
Xu, Y.
, 94
Yates, F. W.
, 7
Yin, R. K.
, 34, 260
Zeigen, Laura xv
, 59
Zhang, L.
, 94
Zorich, D. M.
, 179, 197
Zorzi, A.
, 245
- Mergers and Alliances: The Operational View and Cases
- Editorial Advisory Board
- Advances in Librarianship
- Copyright Page
- Contributors
- Preface
- Building Bridges with Boats: Preserving Community History through Intra- and Inter-Institutional Collaboration
- Community Engagement in Public Libraries: Practical Implications
- University Art School and Classics Department Collaboration to Build an Image Database
- Interinstitutional Library Collaboration: Support for a Joint Master of Public Health Program
- Collaborative Virtual Reference Service: Lessons from the Past Decade
- Managing a Boutique Library: Taking Liaison to the Next Level
- Reinventing Library Spaces and Services: Harnessing Campus Partnerships to Initiate and Sustain Transformational Change
- Merging Library Service Desks: Less is More
- Creating Shared Back-Office Services in a National Library
- Merging Two Academic Libraries: Finding Unity from Diversity while Maintaining Institutional Identities
- Joint Academic Libraries in Finland: Different Models of Integration
- Exploration of an e-Resources Consortium in Jamaica: An Initial Examination and Tentative Suggestions for the Future
- Index