Emotional intelligence and work engagement: a serial mediation model
Journal of Organizational Effectiveness: People and Performance
ISSN: 2051-6614
Article publication date: 19 October 2021
Issue publication date: 20 April 2022
Abstract
Purpose
Emotional intelligence (EI) plays a vital role in work and non-work outcomes. Gaps exist in the role of contextual factor (i.e. perceived organisational support, POS) and personal resource (i.e. psychological capital, PsyCap) in investigating employees’ EI. This current research draws on the cognitive–motivational–reactional theory of emotions and conservation of resources theory in examining the serial explanatory pathways between EI and work engagement.
Design/methodology/approach
Data were collected at three points of measurement from the public sector in Nigeria. The authors tested their serial mediation model with a sample of 528 public sector employees using PROCESS macro with a bias-corrected bootstrapping method.
Findings
The findings show that EI was positively related to work engagement. EI exerted an indirect effect on PsyCap via POS. The indirect effect of EI on work engagement was serially mediated by POS and PsyCap.
Practical implications
Organisations need to pay attention to the level of support they provide to employees, given that employees differ in their emotional appraisal and regulations. The way employees perceive organisational support is vital to helping them stimulate their personal resources towards work goals. This study further accentuates the fact that emotionally intelligent employees tend to understand how to manage their emotions and that of others in a way that leads to a higher level of work engagement.
Originality/value
This paper addresses gaps in the literature on EI and regulations in the changing and challenging world of work. In so doing, this paper contributes to the literature by deepening our understanding of the complex relationship between EI, POS, PsyCap and work engagement. Theoretical and practical implications for employees’ emotional appraisal and regulations are discussed.
Keywords
Citation
George, O.J., Okon, S.E. and Akaighe, G. (2022), "Emotional intelligence and work engagement: a serial mediation model", Journal of Organizational Effectiveness: People and Performance, Vol. 9 No. 2, pp. 193-211. https://doi.org/10.1108/JOEPP-02-2021-0025
Publisher
:Emerald Publishing Limited
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