The challenges of introducing internal social media – the coordinators’ roles and perceptions
Abstract
Purpose
The purpose of this paper is to explore the challenges associated with introducing internal social media (ISM) into organizations in order to help them reap the benefits of coworker communication on ISM.
Design/methodology/approach
The paper is based on an exploratory study in ten organizations. The data were collected in semi-structured interviews with ISM coordinators in Spring 2014.
Findings
According to the ISM coordinators, four challenges were associated with introducing ISM: coworkers could perceive communication on ISM as not work related; coworkers might not understand the informal nature of communication on ISM, and self-censorship might stop them communicating on ISM; ISM was not considered a “natural” part of the daily routines in the organizations; and top managers mainly supported ISM in words, not in action.
Research limitations/implications
The study is based on the perceptions of ISM coordinators. Further research is called for to explore both coworker perceptions and actual communication on ISM.
Practical implications
Practitioners introducing ISM should be aware of these four challenges, and should help coworkers to make sense of communication on ISM as work-related communication among coworkers. ISM coordinators’ perceptions of their own role in relation to coworker communication on ISM make a difference.
Originality/value
The study provides insights into the key challenges associated with introducing ISM, as well as the role of ISM coordinators as community facilitators and sense-givers.
Keywords
Citation
Madsen, V.T. (2017), "The challenges of introducing internal social media – the coordinators’ roles and perceptions", Journal of Communication Management, Vol. 21 No. 1, pp. 2-16. https://doi.org/10.1108/JCOM-04-2016-0027
Publisher
:Emerald Publishing Limited
Copyright © 2017, Emerald Publishing Limited