Explaining resistance intention towards mobile HRM application: the dark side of technology adoption
International Journal of Manpower
ISSN: 0143-7720
Article publication date: 17 November 2021
Issue publication date: 22 April 2022
Abstract
Purpose
The mobile human resource management application (mHRM app) has recently been seen as an innovative cloud-based solution to manage human resource management (HRM) within organisation. Despite its great potential, organisations have shown resistance towards the usage of the mHRM app. This study investigates the dark side of electronic HRM (eHRM) by examining factors affecting HR professionals' resistance to the mHRM app using status quo bias (SQB) theory. The study also examines the moderating effect of personal innovativeness.
Design/methodology/approach
Responses were collected from 239 HR professionals using an online survey. Structural equation modelling (SEM) and PROCESS macro were used to examine the hypotheses.
Findings
The results indicated that regret avoidance, inertia, switching costs and perceived threat significantly affect HR professionals' resistance towards mHRM app adoption. Results also indicated that high personal innovativeness negatively moderates the association between inhibitors and resistance to adopt the mHRM app.
Practical implications
The study's findings will help HR professionals reduce their resistance towards mHRM app adoption.
Originality/value
This study enriches eHRM, mobile applications and the SQB literature.
Keywords
Citation
Shankar, A. and Nigam, A. (2022), "Explaining resistance intention towards mobile HRM application: the dark side of technology adoption", International Journal of Manpower, Vol. 43 No. 1, pp. 206-225. https://doi.org/10.1108/IJM-03-2021-0198
Publisher
:Emerald Publishing Limited
Copyright © 2021, Emerald Publishing Limited