Public management strategies for improving satisfaction with pandemic-induced telework among public employees
International Journal of Manpower
ISSN: 0143-7720
Article publication date: 13 October 2022
Issue publication date: 1 May 2023
Abstract
Purpose
The author examined the association between public employees' satisfaction with pandemic-induced telework satisfaction and job autonomy, organizational goal clarity, organizational justice, and performance-based culture. In addition, the author analyzed the moderating effects of generation and gender on the relationships between job autonomy, organizational goal clarity, organizational justice, performance-based culture, and pandemic-induced telework satisfaction.
Design/methodology/approach
This study used survey data collected from 4,339 Korean public employees, comprising 1,983 central government officials and 2,356 metropolitan government officials, during the COVID-19 pandemic. This study conducted a structural equation model to test hypotheses.
Findings
The author found that job autonomy, organizational goal clarity, organizational justice, and performance-based culture were positively associated with pandemic-induced telework satisfaction. In addition, this research found the moderating effects of generation and gender on the relationships between job autonomy, organizational goal clarity, organizational justice, performance-based culture, and pandemic-induced telework satisfaction.
Originality/value
This study’s results can guide public organizations in developing public management strategies to improve pandemic-induced telework satisfaction. In particular, public organizations need to cope effectively with the broad prevalence of telework triggered by the COVID-19 pandemic by establishing high job autonomy, a performance-oriented culture, a fair evaluation system, and clear and measurable performance goals and adjusting telework according to the generational and gender characteristics.
Keywords
Acknowledgements
Funding: This work was supported by The University of Suwon, 2021.
Citation
Kim, J. (2023), "Public management strategies for improving satisfaction with pandemic-induced telework among public employees", International Journal of Manpower, Vol. 44 No. 3, pp. 558-575. https://doi.org/10.1108/IJM-01-2022-0048
Publisher
:Emerald Publishing Limited
Copyright © 2022, Emerald Publishing Limited