A critical review of smart hospitality and tourism research
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 24 November 2021
Issue publication date: 21 January 2022
Abstract
Purpose
This study aims to build a comprehensive knowledge structure of smart hospitality and tourism research.
Design/methodology/approach
Content analysis is carried out on the themes of pertinent research from the perspectives of customers, suppliers, technology and policymakers.
Findings
Results show that over half of the reviewed articles are carried out from the perspective of customers, while those of suppliers, technology and policymakers are less discussed. The unbalanced number of articles reveals an evident mismatch between the supply and demand.
Practical implications
Findings provide theoretical and practical implications from different perspectives. Collaboration among various stakeholders is also advocated to achieve sustainable and balanced development of the smart hospitality and tourism industry.
Originality/value
This study contributes to smart hospitality and tourism research through an in-depth review of relevant literature. Based on the findings, the identified research gaps provide potential directions for future knowledge development.
Keywords
Acknowledgements
The authors would like to thank the anonymous reviewers for their constructive feedback on an early version of this paper. This project was partly supported by a research grant funded by the University of Macau.
Citation
Law, R., Ye, H. and Chan, I.C.C. (2022), "A critical review of smart hospitality and tourism research", International Journal of Contemporary Hospitality Management, Vol. 34 No. 2, pp. 623-641. https://doi.org/10.1108/IJCHM-08-2021-0986
Publisher
:Emerald Publishing Limited
Copyright © 2021, Emerald Publishing Limited