A reflection on survey research in hospitality

Abstract

Purpose

Survey research has developed to become the default empirical approach to answering research questions in the field of hospitality (and many other fields of research within the social sciences). This paper aims to reflect on the use of survey research in hospitality and offers recommendations for improvement.

Design/methodology/approach

First, known dangers to validity associated with survey research are discussed. Next, a sample of studies recently published in leading hospitality journals is assessed in view of these known dangers. Finally, recommendations are offered for editors, reviewers, readers and authors to mitigate the risk of drawing invalid conclusions based on survey research.

Findings

Survey research is very common in hospitality research and is used to investigate a wide range of research questions and constructs under study. The nature of constructs studied, the answer scales used and the nature of the samples point to a substantial risk to the validity of conclusions drawn.

Practical implications

A number of risk mitigation measures are proposed that can help authors minimise the risks to validity arising from known dangers associated with survey research. These same risk mitigation measures can be used by editors and reviewers in the assessment of manuscripts and by readers to evaluate the validity of conclusions drawn in already published work.

Originality/value

The value of this study lies in reflecting from a distance on how the survey research is conducted in the social sciences in general and in hospitality research in specific. The paper reveals that some routine approaches particularly prone to undermining the validity of conclusions may have been adopted and offers a few suggestions how this risk can be mitigated.

Citation

Dolnicar, S. (2018), "A reflection on survey research in hospitality", International Journal of Contemporary Hospitality Management, Vol. 30 No. 11, pp. 3412-3422. https://doi.org/10.1108/IJCHM-06-2017-0386