The role of work-to-leisure conflict in promoting frontline employees’ leisure satisfaction: Examining the job demand-control-support model
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 12 October 2015
Abstract
Purpose
This paper aims to examine a mediating model of work-to-leisure conflict (WLC) based on the job demand-control-support model (JDCS model) and conflict roles of work and non-work life. This model proposes that work loading, time-off autonomy and support from supervisors and co-workers are related to WLC and leisure satisfaction.
Design/methodology/approach
A sample of 457 frontline employees drawn from within the hospitality and tourism industry completed a study questionnaire. All hypothesized relationships were estimated using structural equation modeling.
Findings
Results support a theoretical model in which WLC works as a partial mediator between job stress variables and leisure satisfaction. Findings suggest that low workload and flexible time-off contribute to alleviating WLC and facilitating leisure satisfaction and with the addition of high co-worker support, directly benefit employee leisure satisfaction.
Practical implications
Management implications related to job design and work-related social support are discussed.
Originality/value
The current study contributes to the existing knowledge base by testing WLC as a partial mediator between work loading–leisure satisfaction and time-off autonomy–leisure satisfaction relationships. These findings help human resource management managers broaden their understanding of the role of WLC in balancing frontline employees’ life in work and non-work domains.
Keywords
Acknowledgements
The authors would like to thank the editor and reviewers for their helpful comments and suggestions. This paper is based on research funded by the National Science Council of the Republic of China, under project number NSC95-2416-H-328-004.
Citation
Lin, J.-H., Wong, J.-Y. and Ho, C.-h. (2015), "The role of work-to-leisure conflict in promoting frontline employees’ leisure satisfaction: Examining the job demand-control-support model", International Journal of Contemporary Hospitality Management, Vol. 27 No. 7, pp. 1539-1555. https://doi.org/10.1108/IJCHM-03-2014-0155
Publisher
:Emerald Group Publishing Limited
Copyright © 2015, Emerald Group Publishing Limited