Performance assessment is a two-way street at Dell: Employees feed back high-quality information on their managers

Abstract

Purpose

The purpose of this paper is to describe the principal human resource (HR) management policies at global computer giant Dell.

Design/methodology/approach

This paper focuses on performance management, recruitment, career development, employee development, remuneration and research and development.

Findings

The importance of the company’s Tell Dell survey, which gives employees the regular opportunity to comment on the performance of their managers has been highlighted.

Practical implications

This paper explains that this produces such high-quality information that it feeds directly into the company’s total-quality-management initiatives.

Social implications

It has been revealed that Dell employees can recommend their family or friends for employment at the company.

Originality/value

A useful overview of HR management at Dell.

Citation

Singh, J. (2014), "Performance assessment is a two-way street at Dell: Employees feed back high-quality information on their managers", Human Resource Management International Digest, Vol. 22 No. 5, pp. 11-13. https://doi.org/10.1108/HRMID-07-2014-0095