Step by step to better performance : Organizational-citizenship behavior can transform employees and the workplace

Abstract

Purpose

The purpose of this paper is to discuss how to foster organizational–citizenship behavior (OCB), which offers benefits including improved competitive advantage and employee welfare.

Design/methodology/approach

This paper defines OCB, discusses its benefits and limitations and offers advice on interventions.

Findings

It is argued that enhanced OCB can significantly improve organizational performance and employee well-being.

Practical implications

A framework that could help companies to implement OCB, while recognizing that the circumstances of every business are different has been set out.

Social implications

This paper reveals why OCB is less common among the millennial generation.

Originality/value

OCB as a tool to boost employee motivation and to breach the gap created by the disappearing traditional employer–employee psychological contract has been presented.

Citation

Mayfield, J. and Mayfield, M. (2014), "Step by step to better performance : Organizational-citizenship behavior can transform employees and the workplace", Human Resource Management International Digest, Vol. 22 No. 4, pp. 36-39. https://doi.org/10.1108/HRMID-07-2014-0087