Accountability

, 9, 12, 17, 23, 95, 114, 132

Airwave

, 51, 52, 53, 58

Ambulance service

, 6, 8, 51, 58

Audit Commission

, 30, 72, 103, 105, 126

Austerity

, 24, 136

localism

, 68, 107, 134

Best Value

, 27, 99, 104

Bob Neil

, 107

Bonfire of the quangos

, 79

Brandon Lewis

, 7, 110

Brexit

, 3, 81, 134, 136

Building regulations

, 4, 33, 42, 85

Cambridgeshire

, 83, 84

Caroline Spelman

, 77

Chartered Institute for Public Finance and Accountancy (CIPFA)

, 56, 57

Coalition government

, 5, 7, 13, 78, 101

Commissioning

, 7, 109

Comprehensive Area Assessments (CAAs)

, 30, 74, 106, 107

Comprehensive Performance Assessments

, 72, 104

Conservative

, 24, 30, 76, 84

Continuous improvement

, 18, 27, 29, 69, 77

Control room

, 49–54

Cutback management

, 78, 79, 81

Dame Judith Hackitt

, 4, 32, 42, 134

Data poor

, 49, 60, 128

Departmental Expenditure Limits

, 27

Department of Communities and Local Government (DCLG)

, 2, 14, 80, 105, 126

Emergency Services Network (ESN)

, 53

Equality and diversity

, 73

Eric Pickles

, 2, 31, 106, 126

Essex

, 83, 84

Evidence based policy making

, 31, 85, 135

External audit

, 22, 28, 30, 70

Fire Brigades Union

, 108, 115

FiReControl

, 52

Fire service emergency cover toolkit (FSET)

, 48

FM Global Resilience Index

, 5

George Osborne

, 79

Gordon Brown

, 17, 27, 74

Greater Manchester

, 32, 51

Grenfell Tower

, 3, 4, 45, 81, 133

Hereford and Worcestershire

, 83, 84

Her Majesty’s Fire Service Inspectorate (HMFSI)

, 68, 103

Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS)

, 5, 95

Her Majesty’s Inspectorate of Police

, 68

Home Office

, 2, 3, 47, 81, 97, 133

Home Secretary

, 1, 65, 95, 116, 133

Incident response

, 44–49

Inspection for improvement

, 99, 105

Integrated Risk Management Plans/Planning

, 6, 46, 70, 127

Joint Emergency Services Interoperability Principles (JESIP)

, 58

Kent

, 51

Lancashire

, 51, 57

Local Area Agreements (LAAs)

, 28, 74, 75

Local Government Association

, 30, 76, 77, 135

Local Public Service Agreements

, 28, 72

London

, 32, 84

Merseyside

, 51, 55

Modernisation

, 17, 68, 104

National Audit Office (NAO)

, 1, 26, 108

National Fire Chiefs Council (NFCC)

, 43, 68, 82, 109

National frameworks

The Fire and Rescue National Framework 2006-08

, 72–74

Fire and Rescue National Framework 2008-2011

, 74–77

Fire and Rescue National Framework for England 2004

, 65

Fire and rescue national framework for England 2012

, 77–81

Fire and rescue national framework for England 2018

, 81–86

New Labour

, 8, 25, 29, 68, 76, 99

New Public Management

, 8, 9, 68

New York Fire Department

, 45

Nick Hurd

, 4, 7

Nick Raynsford

, 85

Nolan principles

, 22–24

Northamptonshire

, 83, 84

Northern Ireland

, 29, 32

North Yorkshire

, 83, 84

One-place

, 74, 75, 106

Oxfordshire

, 57

Peer challenge

, 107, 117

Performance

improvement

, 30, 51

management

, 22, 30, 31, 49, 50, 69

management data model

, 49

measurement

, 1, 20, 29

monitoring

, 1, 20, 29

regime

, 4, 13, 18, 128, 134

Philip Hammond

, 78

Police

police reforms

, 102

police service

, 96–100

Policing and Crime Act

, 3, 8, 68, 110, 126

Police and Crime Commissioners

, 32, 68, 101

Police Fire and Crime Commissioners (PFCC)

, 32, 68, 83

Prevention and protection

, 54–56

Procurement

, 32, 71

Public Accounts Select Committee

, 1, 7, 126

Public safety

, 6, 22, 80, 118, 135

Public Service Agreements

, 27, 28

Public Value

, 8, 9, 12, 61, 134

Regional Management Boards

, 71, 75

Resilience

, 5

Resource envelope

, 24–26

Scotland

, 29, 32, 51, 69, 115

Sector led improvement

, 30, 131

Shropshire

, 83, 84

Sir Tom Winsor

, 101

Spending Review

, 25, 27, 70

Staffordshire

, 83, 84

Standards Board

, 33, 43, 82, 128, 135

Statement of Assurance

, 57

Theresa May

, 1, 31, 81, 95, 130, 132

Tony Blair

, 17, 69

Transparency

, 17, 32, 126

Tripartite policing arrangements

, 98

Use of Resources

, 73, 75, 85, 106

Value for money

, 18, 26, 69, 102

Wales

, 29, 40, 103

Wendy Thompson

, 105

West Midlands

, 46

Wicked issues

, 26, 69

Zoe Billingham

, 109