Prelims

Half Title Page

Rebuilding the Fire and Rescue Services

Endorsements

The authors have produced a tour de force that combines comprehensive knowledge of performance management, a holistic systemic perspective, and real affinity for the fire and rescue services and the improvement of services to the public.

Andrew Lynch, Editor of FIRE Magazine

This is an instant, knowledgeable and very practical response to some of the most urgent contemporary issues facing the leadership and management of fire and rescue services. It effortlessly transcends policy and practice with clear practical and realistic recommendations for improving this vital public service.

Paresh Wankhade, Editor: International Journal of Emergency Services, Edge Hill University, UK

In the best tradition of Emerald Points, this book has clear implications and lessons for policy development, the delivery of fire and rescue services and the assurance that the sector owes to the public. It should be compulsory reading for senior civil servants, chief fire officers and our regulatory colleagues.

Craig Parkin, Deputy Chief Fire Officer, Nottinghamshire Fire Service, UK

This book provides a comprehensive understanding of performance management and adopts a critical friend perspective that epitomizes the best of such a position: a rigorous critical analysis of the sector with constructive advice on how to improve.

Kirsten Greenhalgh, University of Nottingham, UK

Title Page

Rebuilding the Fire and Rescue Services

Policy, Delivery and Assurance

Peter Murphy

Nottingham Trent University, UK

Katarzyna Lakoma

Nottingham Trent University, UK

Peter Eckersley

Nottingham Trent University, UK

Russ Glennon

Manchester Metropolitan University, UK

United Kingdom – North America – Japan – India Malaysia – China

Copyright Page

Emerald Publishing Limited

Howard House, Wagon Lane, Bingley BD16 1WA, UK

First edition 2020

© 2020 Peter Murphy, Katarzyna Lakoma, Peter Eckersley, Russ Glennon

Published under exclusive licence by Emerald Publishing Limited

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No part of this book may be reproduced, stored in a retrieval system, transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without either the prior written permission of the publisher or a licence permitting restricted copying issued in the UK by The Copyright Licensing Agency and in the USA by The Copyright Clearance Center. Any opinions expressed in the chapters are those of the authors. Whilst Emerald makes every effort to ensure the quality and accuracy of its content, Emerald makes no representation implied or otherwise, as to the chapters' suitability and application and disclaims any warranties, express or implied, to their use.

British Library Cataloguing in Publication Data

A catalogue record for this book is available from the British Library

ISBN: 978-1-83867-758-9 (Print)

ISBN: 978-1-83867-755-8 (Online)

ISBN: 978-1-83867-757-2 (Epub)

List of Figures

List of Tables

Biographies

Peter Murphy is Professor of Public Policy and Management and Head of Research at Nottingham Business School, Nottingham Trent University. He is a member of the Advisory Board of the Centre for Public Scrutiny. Prior to joining the business school, he was a senior civil servant in four Whitehall departments, a director of the Government Office for the East Midlands and Chief Executive of Melton Borough Council in Leicestershire. He was responsible for emergency planning and coordinating the response to emergencies at local, regional and national levels for over 30 years.

Katarzyna Lakoma is a Research Associate and PhD researcher in the Emergency Services Unit of the Public Policy and Research Group at Nottingham Business School, Nottingham Trent University. A graduate of Poznan University of Economics and Business and Nottingham Trent University, her PhD research relates to the governance and management of Fire and Rescue Services in the UK. She is the Assistant Editor of the International Journal of Emergency Services.

Peter Eckersley is Senior Research Fellow in Public Policy and Management at Nottingham Business School, Nottingham Trent University and Research Associate at the Leibniz Institute for Research on Society and Space, Erkner, Germany. He has worked at Newcastle University, the University of York and the University of Sheffield, and spent 10 years at the Chartered Institute of Public Finance and Accountancy before entering academia. His research interests are in public policy, multi-level governance and sustainability. He is an Editor of Local Government Studies.

Russ Glennon is Reader in Public Management and Strategy at Manchester Metropolitan University. He is a council member of the British Academy of Management and chair of its Public Management & Governance special interest group. He is also Vice Chair (Research) of the Public Administration Committee of the Joint Universities Council. Prior to joining academia, he was a senior manager in both local government and the private sector. His research interests include performance management, accountability and delivery of public services.

Acknowledgements

We would like to acknowledge and thank our families and our academic colleagues for their continuous support, patience and understanding during the writing of this book and much more.

Pete would like to thank his wife Steph, his son Rob and his doctoral supervision team of Professor David Smith, Professor Joyce Liddle and Dr Martin Jones. Chapter 2 originates from his PhD thesis.

Katarzyna would like to thank her partner Jack and especially her parents who continually supported her along her academic career.

Peter would like to thank Susannah, Abigail and Lukas for tolerating his research-related monologues with remarkable patience and understanding over the years.

Russ would like to thank his wife Jo and son Elliot.

We would all like to thank the team at Emerald and in particular, Hazel Goodes our Publisher and Anna Scaife and Krystal Ramsey our Editorial Assistants for having the confidence to commission the book and their help, support and patience in bringing it to publication.