Citation

Shaffer, G.L. (2020), "Index", Emotional Intelligence and Critical Thinking for Library Leaders (Fundamentals of Library Management), Emerald Publishing Limited, Leeds, pp. 141-144. https://doi.org/10.1108/978-1-78973-869-820201015

Publisher

:

Emerald Publishing Limited

Copyright © 2020 Gary L. Shaffer

---

INDEX

Index

Ability

to articulate direction for library

, 19–20

to attract, build, and retain talent

, 29, 34–36

to build shared vision and rally others around it

, 4, 43, 45–46

to compromise

, 19, 23–24

to delegate

, 8, 11–12

to function in political environment

, 4, 43–45

to gather outside resources

, 43, 47–48

possession of stable temperament and

, 4

Accessible to others

, 29, 36–37

Active listening

, 33

Ad populum/bandwagon appeal

, 83

American Library Association (ALA)

, 13

Animacy

, 72

Appreciative Inquiry

, 25–26

Asian Pacific American Librarians Association

, 14

Authentic leadership

, 14–16

Awareness

, 39

Balanced processing

, 16

Being comfortable with change

, 19–21

Being effective in leading change

, 43, 46–47

Black Caucus of American Library Association

, 14

Bonding

, 48

Brain

, 56

Brainstorming

, 105–106

BrandFit Matrix

, 107

Challenge assumptions

, 55–56

Checking emotions

, 73

Choosing one with most potential

, 76, 78

Circular reasoning

, 83

Citations

, 89–90

Cognitive ability to deal with complex scenarios or situations

, 4, 7, 10–11

Commitment to growth of people

, 39

Communication

, 50

Community building

, 39

Conceptualization

, 39

Convention

, 106

Corporate library

, 9

Cost

, 72

Courtesy

, 30–31

Creating many potential solutions

, 76–78

Creative deployment of self

, 51

Creative thinking

, 101–103

being creative

, 106–108

brainstorming

, 105–106

case study

, 103–105

Creativity

, 101

Critical decision-making

, 67–71

checking emotions

, 73

natural biases

, 72–73

Critical problem-solving

, 75

case study

, 79–82

logical fallacies

, 83–84

USC CT

, 76–79

Critical thinking

, 63–64, 82

Critical writing

case study

, 90–91

citations

, 89–90

common documents in libraries

, 92–98

persuasive writing

, 91–92

stages

, 87–89

Customer service

, 69

Directing

, 48–49

Disruption

, 106

Dru’s process

, 106

Email

, 92–93

Emotional intelligence

, 1–2

domains

, 2–4

study

, 2

traits

, 4

Emotional language

, 91

Emotionally intelligent library leader

, 22–24, 30–31, 38

Emotionally intelligent traits

, 55

challenge assumptions

, 55–56

keen intuition

, 56–57

polarity management

, 57–58

resilience

, 58–59

sense of humor

, 59–60

Empathy

, 39

Encouraging

, 48–49

Engaging in consensus building in carrying out strategic direction

, 43, 48–49

Environmental scan

, 9

Establishing enduring relationships

, 16

Executive summary

, 95–96

False dilemma

, 83

Foresight

, 39

Form

, 94

Gnōthi Seauton

, 8

Good interpersonal skills

, 29–32

Good listening skills

, 29, 32–34

Grit

, 59

Healing

, 39

Human intuition

, 56

Hyperbole

, 92

Integrity/honesty

, 19, 24–25

Internalized moral perspective

, 16

Interpersonal perception

, 72

Intuition

, 56–57

Keen Intuition

, 56–57

Know where she or he is going/taking organization

, 7, 8–10

Knowledge formulation

, 20–21

Leadership

profile

, 25–26

style profile

, 14–16, 38–40, 50–52

Leading with heart

, 15–16

Libraries

, 14, 48, 75

common documents in

, 92–98

Listening

, 39

Logical fallacies

, 83–84

Managerial leaders

, 1

Memo

, 94–95

Memorandum (see Memo)

Modulating

, 48–49

Natural biases

, 72–73

Passion

, 59

Perseverance

, 59

Persuasion

, 39

Persuasive writing

, 91–92

Polarity management

, 10, 57–58

Positive illusions

, 72

Possession of stable temperament and ability

, 4

Practices

, 51

Practicing solid values

, 15

Presentation

, 97

Probabilities

, 72

Professionalism

, 31

Prospect theory

, 72

Re/committing

, 48

Realistic understanding of oneself

, 4, 7–8

Red herring

, 84

Reforma

, 14

Relational transparency

, 16

Relationship management

, 3, 43–52

Resilience

, 58–59

Respect for individuality and diversity

, 8, 12–14

Rhetorical question

, 91

Rule of three

, 92

Selecting most critical

, 76–77

Self-awareness

, 3, 7–16

trait

, 8

Self-discipline

, 16

Self-management

, 3, 19–26

Self-related illusion

, 72

Sense of humor

, 59–60

Servant leadership

, 38–40

Shared vision

, 51

Slippery slope

, 84

Social awareness

, 3, 29–40

Sound patterns

, 91–92

Stable temperament and ability to maintain emotional balance under constant tensions

, 19, 21–23

Status evaluation

, 21

Stewardship

, 39

Strategy implementation

, 21

“Street smarts”

, 1

SWOT analysis

, 9

Temporal constraints

, 73

Threat sensitivity

, 73

Three-phase advertising campaign

, 104

Transformational leadership

, 50–52

Translating it into effective implementation plan

, 76, 78–79

Treating people with dignity/respect

, 29, 37–38

Trust

, 50–51

Uncovering business problems, challenges and opportunities

, 76–77

Understanding purpose

, 15

University of Southern California (USC)

, 75

USC CT

, 76–79

USC Marshall School of Business

, 75

Vision

, 46, 50, 106

Western public library system

, 25

Whitepaper

, 96–97

WIIFM model

, 97

Work ethic

, 31–32