For performance through learning, knowledge management is the critical practice
Abstract
Purpose
This paper proposes that knowledge management is a system that integrates people, process and technology for sustainable results by increasing performance through learning. Definitions of knowledge, knowledge management and performance serve as a foundation.
Design/methodology/approach
The model for the knowledge era proposed in this paper is that sustained results require learning to be integrated in every activity, and that event‐based training does not, by definition, result in integrated learning. As an equation, it is a multiplicative function: Results = Performance × Learning. In this model, if learning is eliminated over time, results will become zero. Alternatively, if direct effort is put into creating conditions for learning, results can increase exponentially, creating competitive advantage.
Findings
The paper concludes that knowledge management is not done. It proposes that for sustainable performance it is not sufficient to measure economic results. Performance seen through the lens of the triple bottom line (profit, people, and planet) will require significant investment in learning to create intellectual capital.
Originality/value
Theory is demonstrated in practice, describing a successful large‐scale/ high‐impact change initiative at Unilever that did contribute to Unilever's goals and results.
Keywords
Citation
Gorelick, C. and Tantawy‐Monsou, B. (2005), "For performance through learning, knowledge management is
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited