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Growth and training go in tandem at TPA: Development program wins national award

Human Resource Management International Digest

ISSN: 0967-0734

Article publication date: 1 August 2006

889

Abstract

Purpose

Details how Trax Portable Access (TPA) doubled turnover and employee numbers in 18 months, while retaining its reputation for customer service, thanks in part to an award‐winning training programme.

Design

Describes the induction training and other training programmes at the company, which helped it to win a UK National Training Award.

Findings

Explains that the company created 38 new jobs, inducted those people into the firm, made them productive, and created opportunities for 23 people to progress within the company. Argues that the skills learned enabled the company to maximize the return on its investment in products and equipment, since investment in people, products and equipment took place in a co‐ordinated manner.Practical implicationsHighlights that impressive customer‐satisfaction figures were retained during a period of rapid expansion.

Originality/value

Outlines the benefits of properly planned growth, with investment in staff going hand in hand with capital investment.

Keywords

Citation

(2006), "Growth and training go in tandem at TPA: Development program wins national award", Human Resource Management International Digest, Vol. 14 No. 5, pp. 16-18. https://doi.org/10.1108/09670730610678217

Publisher

:

Emerald Group Publishing Limited

Copyright © 2006, Emerald Group Publishing Limited

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