Satisfied employees keep better track of tornadoes at the US National Weather Service: Cultural change boosts staff performance
Human Resource Management International Digest
ISSN: 0967-0734
Article publication date: 1 January 2005
Abstract
Purpose
To examine a comprehensive leadership‐skills and diversity program established by the US National Weather Service to bring about positive cultural change and improved organizational performance.
Design/methodology/approach
The article is based on information provided by the National Oceanographic and Atmospheric Administration (NOAA), and survey company Sirota Europe.
Findings
The article shows that, where diversity is promoted and supported by an inclusive environment, organizations can expect to see: the fostering of innovation; the creation of a safer working environment; higher levels of employee commitment, engagement and pride; a positive impact on customer satisfaction; and improved financial performance.
Practical implications
The article suggests key areas in which organizations can effect change and bring about a real improvement in performance.
Originality/value
The article will be of value to human‐resource specialists seeking to introduce a comprehensive workforce‐diversity policy in their organizations.
Keywords
Citation
(2005), "Satisfied employees keep better track of tornadoes at the US National Weather Service: Cultural change boosts staff performance", Human Resource Management International Digest, Vol. 13 No. 1, pp. 15-18. https://doi.org/10.1108/09670730510576356
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited