Performance management: processes, quality and teamworking

Abstract

Reviews journal articles and worldwide hospitality and tourism trends research entries relating to three themes: business performance and performance measurement, process and quality improvement and teamworking. Draws on generic and industry‐specific material to identify “best practice” approaches adopted in other industries that might be applied in the context of hospitality and tourism settings.

Citation

Ingram, H. (1997), "Performance management: processes, quality and teamworking", International Journal of Contemporary Hospitality Management, Vol. 9 No. 7, pp. 295-303. https://doi.org/10.1108/09596119710190895