Performance management: processes, quality and teamworking
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 1 December 1997
Abstract
Reviews journal articles and worldwide hospitality and tourism trends research entries relating to three themes: business performance and performance measurement, process and quality improvement and teamworking. Draws on generic and industry‐specific material to identify “best practice” approaches adopted in other industries that might be applied in the context of hospitality and tourism settings.
Keywords
Citation
Ingram, H. (1997), "Performance management: processes, quality and teamworking", International Journal of Contemporary Hospitality Management, Vol. 9 No. 7, pp. 295-303. https://doi.org/10.1108/09596119710190895
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited