Responsible Management of Shifts in Work Modes – Values for a Post Pandemic Future, Volume 1

Epidemics and pandemics tend to jolt people out of their ordinary living to a special state of crisis and suffering. The COVID-19 pandemic has not proven different, and this chapter and indeed the whole volume is a call to reflect on an ongoing state of volatility, uncertainty, complexities and ambiguity (VUCA). Where it is difficult to project an end to a pandemic as occurs presently, VUCA is even more significant, and the outcomes of these reflections can only augur well for present and future confrontations of a crisis. In this chapter, we have described our premises for understanding work values in a normative sense. Understanding the principles behind the stability and sustainability of these values will serve as a guide for the responsible management of changing workforce dynamics. While respecting the personal choices involved in work values, we outline some social and organisational factors that influence said dynamics.

Ethical principles play a key role in the attendant changes in the workforce ranging from rapid digitisation to remote working, to flexible work hours, and changing workspaces. New problems have arisen relating to the rising costs of working virtually, unequal opportunities in different economies, genders, and fields, and the rapid changes that are still ongoing. Some issues we have tackled include the challenge with employer–employee trust when supervision and workspaces are rapidly shifting, and the responsibility for well-ness and flourishing when the lines between work and the rest of life become blurred. We have recommended some attitudes that will promote integrity in all the stakeholders of a given workforce so that there is effective collaboration and individual growth.

One of the critical challenges confronting the Government of Zimbabwe in disaster management is the dearth of public trust. Public trust is an indispensable governance component as it promotes public participation and support. It is even more important in times of crises where cooperative, collaborative and comprehensive approaches are required. The Coronavirus disease (COVID-19), first identified in December 2019 in Wuhan, China, and declared a public health emergency of international concern by the World Health Organization (WHO) on 30 January 2020, is a classic example of a wicked problem that requires public trust in containing it. In Zimbabwe, the government declared the pandemic a national disaster on 17 March 2020; thereafter, it adopted and administered different policy instruments ranging from sermons to sticks to contain the pandemic. Using desktop and secondary data, this chapter argues that the lack of public trust significantly hampered the Government of Zimbabwe's response to the pandemic. Rather than building back the lost public trust, factors such as lack of transparency and accountability, incapacitation, unethical conduct, a heavy-handed approach and lack of meaningful government support further broke the already fragile social contract and public trust. The chapter recommends the need for the strengthening of transparency, accountability, public engagement and effective communication as important strategies for rebuilding public trust.

Cross sector collaboration, particularly the use of Multi-Sectorial Partnerships, has recently developed as a crucial element of efforts to deliver and improve public service outcomes across developing countries. Yet for collaborations initiated to respond to emergencies, these have to cope with both a fluid problem and the context of operation. We utilise a literature grounded framework and draw on publicly accessible data on the empirical case study of the National COVID-19 Task Force (NTF) in Uganda to discern important considerations for effective governance of cross-sector initiatives in emergencies. Based on the analysis, we argue that a careful mix of considerations in the structures, processes and actors realms enable collaborative initiatives to remain effective in a continually evolving and wide scale response in emergency contexts. We specifically underscore the primacy of the adoption of whole-of-government approach, cascading of identical collaboration structures to lower levels of government, adoption of a unified communication strategy, participatory resource mobilisation and active involvement of initiative's champions. We have reinforced the enduring relevance of cross-sector initiatives for addressing wicked problems, foreshadowed ingredients for more agile partnerships and mainstreamed the consideration of evolving context in the collaboration discourse.

The significance of investing in healthcare has been recognised during the COVID-19 period more than ever before across the globe. The COVID-19 pandemic has revealed inefficiency in the healthcare systems of many African countries which have resulted in the death of many people including healthcare workers who contracted the virus due to lack of protective equipment. Many African countries have not adequately invested in healthcare systems to prevent and urgently tackle the outbreaks of pandemics. This explains their unpreparedness to immediately address the COVID-19 pandemic that has ravaged many leading to the loss of lives. These challenges, therefore, have created the need to reflect and rethink concerted approaches to tackle this health hiccup. Consequently, this chapter discusses healthcare system challenges that have inhibited the delivery of good healthcare as well as issues of inequality in the provision of healthcare. The chapter explores the solutions to the identified challenges that can be adopted for better functioning of the healthcare system and provision of good healthcare. The chapter discusses how it costs the governments when they don't improve the healthcare systems. These costs are in form of increased strikes over demand for better remunerations, loss of manpower due to brain drain, loss of foreign currency that would come from medical tourism as well as loss of money in form of medical expenses abroad. It also highlights the benefits that accrue from improved healthcare systems. The chapter debates issues of morality about operations of private healthcare facilities and recommends appropriate measures that should be taken for better performance. The chapter recommends to the developing countries with meager resources the best model that can be adapted to better manage future pandemics, taking into account the environmental, cultural and demographic differences. The lessons that readers will pick from this chapter will go a long way in building healthcare systems that protect and shield the population against any future epidemics.

The coronavirus disease (COVID-19) has resulted in a volatile, uncertain, complex and ambiguous (VUCA) work environment for employees. This environment has created a situation that has brought fairness into the fore, especially with respect to how employees should be managed to ensure that organisations function smoothly. This is more important in the public sector, which has become the focal point for policy development and programme implementation to meet the exigencies of the time. At the same time, ensuring organisational fairness, demands that leadership is conscious about the needs of employees and to treat them fairly. What sort of leadership then is needed in such an environment? The chapter advocates for responsible leadership as better leadership style in enhancing organisational fairness in this environment.

When the world was informed about COVID-19 and the how the pandemic was going to affect human interactions, most organisations had not planned for such a crisis or expected a disease of that magnitude, and neither were there existing plans to forestall it. Some organisations made efforts to quickly adjust their human resource policies and employment contracts to accommodate the new work norms, sometimes in disregard of labour laws. The major interest of many managers was the survival of organisations' businesses and well-being of workers. In a bid to save economies, various countries made amendments to national employment laws to reflect new mechanisms for working in self-isolation, and legal solutions were proffered to buffer the effects of the restrictive measures that arose as a result of battling the spread of the pandemic. In some other countries, businesses did whatever they could to survive. This chapter focuses on the various lawful, equitable and fair people management strategies and practices adopted by some establishments with special reference to the Nigerian context. In particular, it presents the case of Pan-Atlantic University (PAU), one of the top private universities in Nigeria, to show a little example of what can be done in managing the imposed COVID-19 restrictive measures and other aftermaths of the pandemic. The chapter is divided into segments to show the various standards being applied under international laws and best practices in comparison with the current Nigerian employment laws and practices with a view to making recommendations for improvement in the people management sector.

There has been a widespread proliferation of digital technologies in the last few decades with worldwide usage increasing to 4.66 billion active internet users in 2021. This amounts to 59.5% or half of the overall population and is significant. On the one hand, the changing digital state of affairs means that there are greater opportunities for businesses, economies and societies to flourish since 92.6% (4.32 billion) access the internet through mobile devices (Statista, 2021). On the other hand, this digital revolution has not percolated equally, with women having less access to resources and capabilities to utilise digital tools. This phenomenon is known as the ‘digital gender divide’ (OECD, 2018). Correspondingly, the COVID-19 pandemic has not had favourable outcomes for women, with many losing jobs, downscaling their careers or leaving the workforce. Generally, it has disadvantaged women both economically and socially to the extent of slowing their progress towards gender equality and empowerment. With the new normal, following the COVID-19 pandemic and the acceleration of the digitalisation process, possessing digital skills and know-how will be an essential must-have. Digital working offers possibilities for women to become business owners, work flexibly and remotely, be connected to the rest of the world, and have easy access to information and education. For this to happen, the digital gender divide must be resolved by quick, concerted and inclusive pragmatic global policy-level actions to empower women to play a significant part in the digital landscape that would lead to economic prosperity and resilience, equal societies and a much better world.

Working from home has long been considered an exception applicable to freelancers and a limited number of jobs. In Nigeria, past research revealed that flexible work arrangements were attractive to many employees irrespective of gender but that managers were generally reluctant to accept flexibility in time and in space. The COVID-19 pandemic has challenged this managerial mindset, obliging both men and women to move their workstation from the company premises to their home. This chapter tells what happened at the onset of the pandemic in Nigeria and looks at its impact on employing organisations, employees and families. It is found that (1) employers can benefit from substantial savings when employees work from home, (2) personality types, poor infrastructure, lack of digital skills, unequal access to internet and inadequate family support affect the experience of work from home for employees. Employers must be willing to provide necessary training and to give adequate support to employees working from home to help them defray additional expenses a home office entails.

Working-from-home (WFH) models represent one of several types of flexible work practices gaining ground in the context of the COVID-19 pandemic. Of particular interest is the increase in the use of digital technology platforms for work collaboration and communication. These have been largely well received in terms of their potential to mitigate disruptions to business activity and employee work life in the absence of in-person work contexts. Research indicates that the sales and adoption of many digital platforms have witnessed sharp increase since the advent of the COVID-19 pandemic. These have contributed to creating seamless organisational collaborations, shared access to electronic data and new organisational processes to mirror previous in-person work arrangements. Many organisational members have had to upskill at rapid rates to catch up with these developments. Despite the benefits to employees, managers and organisations in terms of facilitating continued remote work, we illuminate the hidden inequities within this work model and highlight the unintended consequences from the standpoint of gender, race and the digital divide. We identify key aspects of WFH that represent underlying factors which create conditions for inequities and illustrate these with a case study. Additionally, we analyse the role of technology as a platform for WFH, noting impacts on employee well-being, team dynamics, as well as manager-employee relations. We conclude by raising implications for managers, offering recommendations to rebalance the inequities identified, such as developing an inclusive organisational culture, creating systems to access and evaluate employee feedback as well as developing appropriate response mechanisms that support particularly vulnerable groups.

Institutional, national and international educational communities are all, without any exception, facing challenging situations to mitigate the impacts of COVID-19 pandemic on the education systems. Mauritius has taken several initiatives towards remote and digital learning to maintain the continuity of teaching and learning during the temporary COVID-19 related closures of educational institutions. For instance, in line with the recommendations of the Digital Education for All (DEFA), Reaching Out All (RAO) and Sustainable Development Goals (SDGs), the 1957 Education Act was amended to make provision for staffs of educational institutions to conduct online teaching and learning, and produce video lessons to be broadcasted on the national TV for those who do not have internet connectivity. Though considered laudable by many, a second school of thought believe that such digital initiatives can become the vector of digital divide furthering inequality and social injustice in the country.

To understand the impacts of the COVID-19–related initiatives on digital divide in Mauritius, this chapter will guide through the sections namely (1) Impacts of COVID-19 on the Mauritian economy, (2) Impacts of COVID-19 on the Mauritian education system, (3) The Government initiatives towards remote and digital education, (4) Impacts of the digital initiatives on the digital education and digital divide in Mauritius and (5) The way forward to reduce digital divide and inequalities while shifting towards remote teaching and learning.

This chapter is influenced by the globally renowned pillars of good governance which are independence, transparency, accountability, fairness and responsibility. Even, with a plethora of literature on these five pillars, little has been published with regards to how these conform or contradict with the upsurge of virtualised teaching and learning. Current developments in Higher Education Institutions (HEIs) are supporting application of educational technologies as a trajectory into the Zimbabwean Education 5.0 (teaching, research, community service, industrialisation and innovation) accompanied by the COVID-19 pandemic. There is an increasing use of e-learning platforms for individual and collaborated learning which are both synchronous and asynchronous. It gave path to the adoption of e-learning systems which includes ZOOM, Google Class, Microsoft Teams and many others. The challenge with these learning platforms is that they reduce or totally eliminate physical and human interaction in higher education. Though there is little evidence, it has become a cause of concern that through virtualised learning, there is an increase in unethical classroom practices. In the interest of the aforementioned, this book chapter interrogated literature on e-learning resources in line with the needed governing ethics influenced by COVID-19 pandemic.

Governance involves the maintenance and improvement of the quality of life and safety of the people. It is a collaborative process that describes the cooperative efforts of all levels of government to ensure that the people enjoy a decent living and are protected from disasters and outbreaks such as the COVID-19 pandemic. Now, the world is facing a new normal arrangement in almost all the economic and social sectors because of restrictions that are brought about by the pandemic with severe challenges on governance and public service delivery. There is an increasing need, therefore, for policymakers to adjust the pattern of public service delivery and policy formulations to curtail the spread of the virus amidst several conspiracies. This chapter adopts the conspiracy theory to explain how the disbelief concerning the existence of the virus promotes its spread in the workplace and the need to embrace and enhance digital transformations in areas such as teleworking, flexible working, health and safety at the workplace, and work-life balance, for optimal service delivery. Data for this chapter were generated through the review of extant literature. The paper makes relevant recommendations for policymakers, managers and administrators in this dispensation and beyond.

One of the major issues with reflecting on the COVID-19 pandemic and its effects on work values and dynamics is leadership and management of both material and human resources. We have started this chapter with the challenges of people management in government bodies, corporate outfits, health organisations and educational systems. Relationality and inter-subjectivity have been considered as essential ingredients in preparing for the future.

We have looked at the dimensions of preparedness as mimicking the dimensions of the human being so that there are physical, psychological and spiritual aspects. Physical preparedness directly involves the material resources that make it possible to handle the changes in work hours, technological needs and competence upskilling. Psychological preparedness has been discussed with resilience at the core so that health organisations, businesses and governance target specific aspects of resilience needed for people to thrive. Spiritual preparedness is briefly explained as a continual memory of the capacities of transcendence inherent to the human being so that rapid technological growth never becomes dehumanising. Recommendations are made based on a deeper understanding of these different dimensions in an individual and collective way.