Journal of Service Management
Issue(s) available: 83 – From Volume: 20 Issue: 1, to Volume: 35 Issue: 6
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Exploring customer engagement tensions when pursuing responsible business practices
Andrew S. Gallan, Diogo Hildebrand, Yuliya Komarova, Dan Rubin, Ronen ShayDesigning and developing responsible business practices can create various tensions for service organizations. The purpose of this research is to develop a deeper understanding of…
Agencement of onlife and phygital: smart tech–enabled value co-creation practices
Cristina Mele, Tiziana Russo-SpenaIn this article, we reflect on how smart technology is transforming service research discourses about service innovation and value co-creation. We adopt the concept of technology…
ISSN:
1757-5818Renamed from:
International Journal of Service Industry ManagementOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Jay Kandampully