Index

Citation

Lee, R.W.B., Yip, J.Y.T. and Shek, V.W.Y. (2021), "Index", Knowledge Risk and its Mitigation: Practices and Cases, Emerald Publishing Limited, Leeds, pp. 223-226. https://doi.org/10.1108/978-1-78973-919-020211012

Publisher

:

Emerald Publishing Limited

Copyright © 2021 Emerald Publishing Limited

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INDEX

Adaptive case management (ACM)

, 117

Aircraft maintenance industry,159–162

Airline company, reliability management in

, 153–159

American Productivity and Quality Center (APQC)

, 181, 182

Ant-hacking

, 19

Artificial intelligence (AI)

, 1, 22, 112–113

Asset management department (AMD)

, 85

Asset-oriented approach

, 10–11

Balanced scorecard method (BSC method)

, 48

Business support system (BSS)

, 172

Capability center. (see Center of excellence (CoE))

Casualty Actuarial Society model (CAS model)

, 16

Center of excellence (CoE)

, 149, 150, 197

benefits of

, 152–153

grouping

, 151

implementation

, 151

list of expert

, 152

Civil Aviation Department (CAD)

, 159

Claim, evidence, and reasoning model (CER model)

, 34

Codification

, 42–43, 89, 97, 105, 108, 117, 127

Codified knowledge

, 42–43

Collective sense making

, 118, 120

Committee of Sponsoring Organizations of Treadway Commission (COSO)

, 16

Communities of practices (CoP)

, 114, 149

Competency center. (see Center of excellence (CoE))

Computer Science Corporation (CSC)

, 11

Concept list

, 171

Construct elicitation

, 111–112

Corporate amnesia

, 125, 127, 141–145

Corporate performance measurement

, 181

assessing innovation performance

, 190–191

global MIKE

, 194–195

good practices

, 196–198

IC practice-driven innovation

, 192–194

innovative knowledge enterprise

, 188

KMMM implementation

, 182–188

MAKE survey

, 188–190

measurement models

, 181–182

Customer capital (CC)

, 45

Customer liaison team (CLT)

, 172

Cybersecurity

, 19

Cyberspace

, 22

Data→information→knowledge→wisdom model (DIKW model)

, 4

Data–information–knowledge model (DIK model)

, 3–4

Defensive reasoning process

, 141–145

Document analysis

, 112

Double-loop learning

, 133–134, 136–138, 146

Element elicitation

, 111

Enterprise risk management (ERM)

, 15, 16

European Commission (EC)

, 45

Evaluation approach

, 17

Evaluative inquiry (EI)

, 172, 176

Evidence reasoning (ER)

, 34

Exploitative organizational learning (EOL)

, 130

Financial asset management

, 41

Financial risk

, 1, 16–17

First-person research

, 119

Future Potential (FP)

, 66

Global innovation index (GII)

, 191

Goal related method

, 111

Google Career Certificate

, 23

Hacking

, 19, 34, 57

Hazard risk

, 16

High reliability organizations (HROs)

, 162

Higher-level learning. (see Double-loop learning)

Human capital (HC), 42, 153 (see also Intellectual capital (IC))

Individual learning

, 129, 145

learning organization vs.

, 128–132

Industrial technology

, 78, 82, 97–100

Industry 4.0

, 1

Information management (IM)

, 3

Information Solutions Network (ISN)

, 114

Information technology (IT)

, 2, 11, 16, 18, 72, 105, 114, 181–182, 194

Institutionalizing process

, 145

Intangible assets

, 41, 48, 60–63, 66, 85, 191

Integrating process

, 145

Intellectual asset (IA)

, 44

Intellectual capital (IC)

, 42, 71, 108, 125, 153, 181

accounting

, 60–68

balance sheet

, 62

management reference model

, 44–48

risk

, 54–59

from workflow perspective

, 62

Intellectual capital Charting (ICC)

, 42, 48

assessment of IC elements

, 51–52

compilation of IC strategic map

, 52–54

elicitation of IC elements

, 49–51

IC indicators

, 50

Intellectual property (IP)

, 19, 41

Intellectual property rights (IPRs)

, 60

Internalization

, 6, 106–107

Interpreting process

, 145

Intuiting, interpreting, integrating, institutionalizing process (4I process)

, 145

Intuiting process

, 145

Key result areas (KRAs)

, 182

Knowledge

, 3, 5–7, 41

discovery

, 105–108

fountain

, 97, 101

inventory

, 72, 74, 82, 86, 89–94

leakage risk

, 18, 25, 29

loss risk

, 20–21, 25–26, 29, 89, 97

mapping

, 72, 96–97, 113, 118

obsolescence risk

, 21–23, 25, 27, 29

shortage risk

, 23–24

typology of

, 7–10

workers

, 95–96

Knowledge assets

, 1, 21, 54, 71, 73–74, 112

balance sheet

, 56

identification

, 42–44

Knowledge audit (KA)

, 71

analysis of audit results

, 95–100

audit design

, 73

audit recommendations

, 100–103

design of STOCKS survey forms

, 75–78

framework of

, 72

knowledge inventory

, 89–94

power utility company

, 84–86

process prioritization

, 75

project execution and implementation

, 86–89

selection of audit process

, 75

STOCKS approach

, 74

STOCKS framework

, 73–74

STOCKS workshop

, 78–79, 82–84

Knowledge elicitation (KE)

, 108

application of narratives

, 113–116

ASHEN elements

, 115

design of audit methodology

, 118–119

direct KE methods

, 109–111

Gas Utility company

, 119–124

indirect KE methods

, 111–113

SBP

, 116–117

UBP

, 116, 117–118

Knowledge management (KM)

, 1, 2–7, 71, 105, 149, 181

business value of

, 12

CoE

, 150–153

core skills of

, 10–14

definitions

, 11

dynamic taxonomy

, 168–171

implementation

, 149

near miss in aircraft maintenance industry

, 159–162

near miss in hospitals

, 162–168

reliability management in airline company

, 153–159

strategy in SME

, 172–179

typology of knowledge

, 7–10

Knowledge management audit (KMA)

, 71

Knowledge management capability assessment tool (KMCAT)

, 181

Knowledge management maturity model (KMMM)

, 181, 182

analysis model

, 186

assessment procedure

, 186

benefits

, 188

implementation

, 186–188

implementation at Siemens AG

, 182, 184

of Infosys

, 183

initial and updated

, 185

Knowledge management system (KMS)

, 12, 21, 39

Knowledge representation (KR)

, 7, 73, 112, 118–119

Knowledge risk

, 18

assessment of knowledge risk factors

, 24

case study of

, 35–39

knowledge leakage risk

, 18–19

knowledge loss risk

, 20–21

knowledge obsolescence risk

, 21–23

knowledge shortage risk

, 23–24

level 1 assessment

, 25–33

level 2 assessment

, 34–35

organizational productivity

, 21

VPN

, 19

Knowledge-based business support system (KBSS)

, 176, 177, 178

Learning

, 6, 7, 24

corporate amnesia

, 141–145

double-loop

, 133–134

gaps in organizational learning

, 145–146

individual learning vs.

, 128–132

intrinsic barriers to

, 132–133

organization

, 126, 128

organizational defense routines

, 138–139

organizational forgetting

, 139–141

single-loop

, 133–134

theory of action

, 135–137

List related method

, 111

Lotusair

, 154, 158

Market capitalization methods (MCM)

, 48

Memory decay

, 21, 105, 139–140

Mental knowledge processes

, 8

Mental model

, 8–9, 127, 130, 132, 133, 135, 155, 158

Most Admirable/Admired Knowledge Enterprise (MAKE)

, 34, 181

Most Innovative Knowledge Enterprise (MIKE)

, 181

National Aeronautics and Space Agency (NASA)

, 142

Near miss

, 159, 164

in aircraft maintenance industry

, 159–162

in hospitals

, 162–168

incidents

, 168

reporting system

, 165

Nongovernmental organizations (NGOs)

, 190

Operation risk

, 16

Organisation for Economic Co-operation and Development (OECD)

, 191

Organizational amnesia (OA)

, 144

Organizational defense routines

, 138–139

Organizational forgetting

, 139–141

Organizational learning (see Learning—organization)

Organizational memory

, 127, 129, 139–141, 143

Organizational productivity

, 21

Physical assets

, 41

Practical knowledge

, 3

Premature convergence

, 117

Private virtual network (VPN)

, 19

Process-oriented approach

, 10–11

Prototyping

, 111

Qualitative risk assessment

, 17

Reflective organizational learning (ROL)

, 130

Relational capital (RC), 42, 153. (see also Intellectual capital (IC))

Reliability management in airline company

, 153–159

Research and development (R&D)

, 22

Return on assets (ROA)

, 48

Risk

, 15–17

analysis, IC

, 57

calculation from likelihood

, 30

factors

, 15–16, 57–58

identification

, 17

meanings of scores

, 29

Risk management (RM)

, 15–17

Role of practitioner (RP)

, 118

Role playing

, 111

Rule-based approach

, 171

Sense-making methodology

, 49

Siemens AG, KMMM implementation in

, 182–188

Siemens knowledge management framework (SKMF)

, 182, 184

Single-loop learning

, 130, 133–134

Small and medium-sized enterprise (SME)

, 42, 108, 149

KM strategy in

, 172–179

Software Engineering Institute (SEI)

, 182

Space-based OA

, 144–145

SPICE Asia-Link Program

, 45

Stakeholder analysis

, 95

Strategic alliance (SA)

, 64

Strategic risk

, 16

Strategic tools to capture critical knowledge and skills (STOCKS)

, 72–73

form

, 75, 77, 78, 80

template of STOCKS schema

, 81

Structural capital (SC), 42, 153. (see also Intellectual capital (IC))

Structured business process (SBP)

, 116–117

Tangible assets. (see Physical assets)

Teachback

, 111

Technology mapping

, 98–99

Theory of action

, 135–137

Third-person approach

, 119

Time-based OA

, 144

Unlearning

, 141

Unstructured business process (UBP)

, 116, 117–118