International Hospitality Review: Volume 36 Issue 1 , Open Access

Managers from heaven: how do hospitality employees describe good managers?

Trishna G. Mistry, S. Kyle Hight, Fevzi Okumus, Abraham Terrah

The purpose of this study was to empirically investigate the characteristics of good hospitality managers and the core causes that lead to developing such characteristics.

Stakeholder role in tourism sustainability: the case of Kwame Nkrumah Mausoleum and centre for art and culture in Ghana

George Kofi Amoako, Theresa Obuobisa-Darko, Sylvia Ohene Marfo

The paper examines the role of stakeholders in tourism and hospitality industry to ensure sustainability. This study focuses on investigating how stakeholders view can influence…

Can authentic leadership influence the employees’ organizational justice perceptions? – a study in the hotel context

Deepu Kurian, Fredrick M. Nafukho

The primary purpose of this study was to determine the relationship between a positive style of leadership, specifically authentic leadership, and organizational justice…

A comparative evaluation between the impact of previous outbreaks and COVID-19 on the tourism industry

Gulcin Ozbay, Mehmet Sariisik, Veli Ceylan, Muzaffer Çakmak

The main purpose of this study is to make a comparative evaluation of the impacts of previous outbreaks and coronavirus disease 2019 (COVID-19) on the tourism industry. COVID-19…

The impact of relational demography and communication apprehension on follower perceptions of leader–follower relationships in the hospitality industry

Joy Jones-Carmack, Noel Criscione-Naylor

The paper aims to clarify the multivariate effects of follower communication apprehension (CA) and demographic dissimilarity on follower perceptions of the leader–follower…

CEO interview-Mr. Jingbang Zhang, EVP of Yagao Meihua Hotel Management Co., Ltd and CEO of Madison Brand, Shanghai, China

Jun Wen

The purpose of this paper is to interview Mr. Jingbang Zhang, EVP of Yagao Meihua Hotel Management Co., Ltd & CEO of Madison Brand based in Shanghai, China, regarding the impact…

Dark tourism: motivations and visit intentions of tourists

Heather Lewis, Thomas Schrier, Shuangyu Xu

The overall purpose of this study is to utilize the Theory of Planned Behavior (TPB) in combination with four dark tourism constructs (dark experience, engaging entertainment…

Loyalty programs: the vital safety feature for airlines to survive COVID-19

Manuel E. Pascual, Lisa Nicole Cain

The airline industry has been severely impacted by COVID-19 due to widespread travel restrictions. Its current response is crucial to ensure continued operations after the global…

Hotels' marketing mix responses at insecurity-stricken destinations: a study in the US–Mexico border

Oliver Cruz-Milán

The purpose of this paper is to investigate specific marketing mix activities and influencing factors in hotels coping with falling room demand derived from drug cartel-related…

A review of antecedents of employee turnover in the hospitality industry on individual, team and organizational levels

Jung Woo Han

The article is to review recent literature studies of employee turnover to identify antecedents of employee turnover in the hospitality sector to reduce the literature gaps and…

Festival tourism and socioeconomic development: case of Kwahu traditional areas of Ghana

Frederick Doe, Alexander Preko, Hellen Akroful, Effie Kwaaba Okai-Anderson

The place of festivals in national economic development has received increased attention from researchers globally. However, there appears to be a relatively small and disparate…