Tourism Review: Volume 79 Issue 5

The artificial intelligence-enabled customer experience in tourism: a systematic literature review

Nada Ghesh, Matthew Alexander, Andrew Davis

The increased utilization of artificial intelligence-enabled applications (AI-ETs) across the customer journey has transformed customer experience (CX), introducing entirely new…

Effects of AI ChatGPT on travelers’ travel decision-making

Jeong Hyun Kim, Jungkeun Kim, Seongseop (Sam) Kim, Tadesse Bekele Hailu

This paper aims to investigate travelers’ intentions to use ChatGPT and the influential factors affecting their decision-making.

Empathic accuracy in artificial intelligence service recovery

Xing’an Xu, Najuan Wen, Juan Liu

Artificial intelligence (AI) agents have been increasingly applied in the tourism and hospitality industry. However, AI service failure is inevitable. Thus, AI service recovery…

From metaverse experience to physical travel: the role of the digital twin in metaverse design

Baolin Deng, IpKin Anthony Wong, Qi Lilith Lian

Designing an effective metaverse experience through a tourism digital-twin platform is crucial to the success of metaverse tourism. How such a digital-twin platform should appeal…

Tourism metaverse from the attribution theory lens: a metaverse behavioral map and future directions

Thowayeb Hassan, Mahmoud Ibraheam Saleh

This study aims to highlight the importance of using attribution theory in metaverse tourism research. The study addresses the lack of clarity regarding the attribution theory’s…

Privacy concerns in tourism: a systematic literature review using machine learning approach and bibliometric analysis

Hitesh Sharma, Praveen Ranjan Srivastava, Sajjad M. Jasimuddin, Zuopeng Justin Zhang, Ikram Jebabli

This study aims to provide a comprehensive analysis of the current privacy concerns in the tourism industry by uncovering the key factors leading to such concerns (i.e. smart…

Tourism live streaming: uncovering the effects of responsiveness and knowledge spillover on travelling intentions

Xiaojiang Zheng, Shixuan Fu

In tourism live streaming (TLS), streamers strive to capture viewers’ attention by responding quickly to viewers’ requests and providing tourism-related knowledge. However, the…

Tourism e-commerce live streaming: the effects of live streamer authenticity on purchase intention

Yun Liu, Xin Sun

This paper aims to explore the impact of live streamer authenticity (LSA) on purchase intention in tourism e-commerce live streaming, with a focus on boundary conditions and…

Daily vlog-induced tourism: impact of enduring involvement on travel intention

Pei Wu, Yongguang Zou, Dan Jin, Yuan Li, Jianming Zhang

A daily vlog is a new type of film tourism that has been underexplored in the literature. This study aims to explore the key elements of daily vlogs that trigger a followers’…

Images’ features and Airbnb listing price: the mediation effect of visual aesthetic perception

Mingming Hu, Lijing Lin, Minkun Liu, Shuai Ma

This study aims to explore image-based visual price determinants (image features and visual aesthetic perception) and how image features affect Airbnb listing price on a sharing…