Clinical Governance: An International Journal: Volume 12 Issue 4
Table of contents
Acute medical assessment/admission units: clinical performance indicators
Peter Thomas, K. Makinde, A. Watkins, A. GuptaThe purpose of this study is to explore the patterns of referral, reasons for admission or discharge from acute medical assessment/admission units (AMAUs) and the reasons for…
Intrapartum fetal monitoring and the spectre of litigation: A qualitative study of midwives' views
Carol Hindley, Ann M. ThomsonThe routine use of intrapartum electronic fetal monitoring (EFM) has resulted in an increased burden of operative and vaginal instrumental deliveries for women at low obstetric…
Improving safety in intravesical therapy for high‐risk superficial bladder cancer
Paul H. Rajjayabun, Jenny Gould, Claire Peterson, Debbie Pickford, Peter W. Cooke, Brian WaymontIntravesical therapy (IVeT) plays an increasingly important role in contemporary management of “high‐risk” superficial bladder cancer. Through audit this study aims to highlight…
The cataract service satisfaction tool: Development and validation of a new tool to assess patient satisfaction with cataract services
Mallika Karthikeyan, Annegret H. Dahlmann‐Noor, Nitin Gupta, Anthony J. VivianClient satisfaction is an important outcome measure of healthcare services. The aims of the present work are to develop a tool to assess client satisfaction with the components of…
Clinicians' and managers' responses to patients' complaints: A survey in hospitals of the Milan area
Roberto NatangeloThe purpose of this paper is to discuss the analysis of complaints lodged by patients and how the complainants' letters are handled by health boards and clinicians.
Implementing NICE guidelines: the difficulties
Abhijit Basu, Amanda BellisThis purpose of this study is to look at the availability of routine antenatal anti‐D prophylaxis (RAADP) in the maternity units within the North‐west Deanery, England five years…
Visionary or hallucinatory workplace opportunities
David BirnbaumThe paper aims to discuss discrepancies between recruiting representation versus workplace reality.
Complaints in primary care arising from bereavement
Jane Cowan, Julie WilsonThe purpose of this paper is to review a sample of complaints referred to MPS in order to throw light on the relationship between bereavement and complaints directed at primary…