Table of contents
Accessibility at a public university: student's perceptions
Steve Simonson, Scott Glick, Mary Ellen C. NobeThe purpose of this paper is to measure student perceptions of accessibility at a public university based on campus, new building, and old building accessibility and perceived…
Safety lighting: exterior illumination at an existing US government facility
Paulette Hebert, Mihyun Kang, Jessy KrampThe purpose of this paper is to examine safety lighting at an existing US government facility.
Mapping value added positions in facilities management by using a product‐process matrix
Akarapong KatchamartThe purpose of this exploratory research paper is to present a product‐process matrix that assists FM organizations and their stakeholders to map their value added position in…
Facility management teams: Identifying important human factors from a manufacturing environment
Kym Fraser, Janti Gunawan, Mark GohTeams and teamworking has now become a common form of work structure in most organisations, including facilities management. The human interactions which occur when people work…
FM Servicebarometer: monitoring customer perception of service performance
Christian Coenen, Doris Waldburger, Daniel von FeltenIn the past, FM performance was mostly monitored by technical and cost‐related KPIs, whereas the measurement of perceived internal service quality was widely neglected. Thus, the…
ISSN:
1472-5967Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Michael Pitt