Journal of Facilities Management: Volume 1 Issue 4

Managing resistance to change in workplace accommodation projects

Denise Laframboise, Rodney L. Nelson, Jason Schmaltz

The new management paradigm states that managing people is about managing feelings. For many people, change is a verypersonal and emotional issue, and can be difficult, especially…

Setting service standards: A structured approach to delivering outstanding customer service for the facility manager

Nancy M. Bandy

Rapid changes in the facilities management environment combined with the rising expectations of users has made effective customer service one of the most important factors…

Maximising returns on dead assets: How to increase a facility’s reliability and generate revenue

Bhavesh S. Patel

On‐site power has many potential benefits, from temporary relief to congested transmission and distribution systems, to alleviating problems created by incorrect load forecasts…

Developing an integrated emergency response programme for facilities: The experience of Public Works and Government Services Canada

Richard Renaud, Sarah Phillips

Public Works and Government Services Canada (PWGSC) is the federal department responsible for housing over 190,000 Canadian federal public servants. During Y2K preparations, it…

Developing a training plan to ensure employees keep up with the dynamics of facility management

Agnita D. Korsten

Facility management departments are under constant pressure to adapt to ensure that their primary functions are supported in the best possible way and are aligned with the overall…

Using a condition‐dependent approach to maintenance to control costs and performances

Ad Straub

By adopting a condition‐dependent approach to maintenance, facility managers can exercise control over the desired maintenance performance levels and costs. The practice of…