Business Process Management Journal: Volume 29 Issue 7

Analyzing pharmaceutical industry risks under uncertainty for performance improvement: an Indian scenario

Astha Sharma, Dinesh Kumar, Navneet Arora

The pharmaceutical industry faces multiple risks that adversely affect its performance. Within these risks, some dependencies have been observed, which help in streamlining the…

Supply chain finance, firm performance and industry competition: empirical evidence from Pakistan

Memoona Sajid, Raheel Safdar

This study empirically tests the relationship between supply chain finance (SCF) and firm performance. Moreover, this study also investigates the potential role of industry…

Critical success factors for change management in business process management

Juliano Idogawa, Flávio Santino Bizarrias, Ricardo Câmara

The purpose of this study is to determine the influence of project critical success factors (CSFs) on change management in the context of business process management (BPM)…

Exploring the potential of blockchain adoption for promoting value innovation: a case of the halal industry

Ambara Purusottama, Yos Sunitiyoso, Togar Mangihut Simatupang

Blockchain technology has encouraged more transparent transactions process through decentralized protocols and has identified multi-dimensional benefits. However, value…

Creative self-efficacy – a double-edged sword: the moderating role of mindfulness between deliberate practice, creative self-efficacy, and innovation performance

Hanzhi Zhang, Arslan Ayub, Shahid Iqbal

Deliberate practice, an iterative process, has garnered increasing attention of researchers and practitioners in entrepreneurship and business domains in the recent years…

The role of big data analytics and organizational agility in improving organizational performance of business processing organizations

Jamshid Ali Turi, Muddasar Ghani Khwaja, Fareena Tariq, Athar Hameed

Business processing organizations are continuously focusing on customer knowledge management (CKM) due to the competitive business environment. CKM is being recognized as an…

Identifying the factors influencing enterprise digital transformation intention: an empirical study based on net effects and joint effects

Wenkun Zhang, Jinhua Chu, Tao Zhang, Yanan Wang

In contrast to existing studies, this paper aims to propose that digital transformation does not depend on a single condition; rather, it depends on the interaction between…

Intellectual capital components and entrepreneurial orientation: the mediating role of absorptive capacity

Saad G. Yaseen, Ihab El Qirem, Manal Nussair, Hanadi Sa'd

The purpose of this study is to examine the impact of intellectual capital (IC) components and absorptive capacity (ACAP) on entrepreneurial orientation (EO). Furthermore, it…

A value-driven touchpoints strategy for managing the customer experience process

Mehir Baidya, Bipasha Maity, Susobhan Goswami

Managers use several touchpoints to provide a positive experience for customers in an experience economy. Past studies ignored how the touchpoints complement one another in…

Impact of digital capability on firm resilience: the moderating role of coopetition behavior

Congjun Chen, Jieyi Pan, Shasha Liu, Taiwen Feng

In the digital economy, digital capability has become an important dynamic capability of enterprises and plays an essential role in enhancing firm resilience. This study aims to…

The significance of individual, group and future knowledge at a business level through the knowledge-based lens

Oanh Thi Kim Vu, Abel Duarte Alonso

The purpose of this study is to enhance the conceptual and practical understanding of individual, group and future knowledge as perceived by company owners and managers operating…

Research on ecological evaluation of an enterprise open innovation community website

Renqiang Xie

While providing users with important innovation resources, an enterprise's open innovation community also encounters numerous challenges. The purpose of this study is to develop…

Fostering comparative advantage: the roles of data-driven competitive sustainability, green product innovation and green process innovation through moderated-mediation model

Moh'd Anwer AL-Shboul

This study attempts to examine the relationship between reliable big and cloud data analytics capabilities (RB&CDACs) and comparative advantages (CA) of manufacturing firms (MFs…