Business Process Management Journal: Volume 18 Issue 6

Two‐dimensional process modeling (2DPM): A new approach to integration of process workflow, process structure, and resource communication

Jaroslav Kadlec

The traditional methods for process modeling emphasize the process workflow considerations at the cost of the associated process structure and resource communication. In the real…

Business process outsourcing: a strategic review on Indian perspective

Aruna Kumar Panda

The aim of this paper is to extend a conceptual understanding of business process outsourcing (BPO) and its prevailing practices in the background of the post‐liberalized economic…

Innovation: case study among wood, energy and medical firms

Johanna Madrigal‐Sánchez, Henry Quesada‐Pineda

The purpose of this paper is to develop a best innovation practices framework analyzing the innovation process in firms from the most innovative and the less innovative sectors.

An MDA‐based framework for collaborative business process modelling

Khoutir Bouchbout, Jacky Akoka, Zaia Alimazighi

This paper aims to present a new approach for developing a framework based on a model driven architecture (MDA) for the modelling of technology‐independent collaborative processes.

Service recovery: a method for assessing performance

Daniel Battaglia, Miriam Borchardt, Miguel Afonso Sellitto, Giancarlo Medeiros Pereira

The aim of this study is to propose a method for assessing the service recovery performance of a manufacturing company with value‐added services. Service recovery performance is…

Aspect‐oriented business process modeling: analyzing open issues

Fabiana Jack Nogueira Santos, Claudia Cappelli, Flávia Maria Santoro, Julio Cesar Sampaio do Prado Leite, Thaís Vasconcelos Batista

The aspect‐oriented paradigm provides mechanisms to modularize crosscutting concerns. Applying aspect‐oriented concepts in business process modeling raises the possibilities of…

Case study analysis of Six Sigma implementation in service organisations

Ayon Chakraborty, Kay Chuan Tan

The aim of this research is to explore the implementation of Six Sigma in service organisations. The focus of the investigation is on identifying critical success factors (CSFs)…

Improving ITIL compliance using change management practices: a finance sector case study

Peter Yamakawa, Claudio Obregón Noriega, Alfredo Novoa Linares, Willy Vega Ramírez

Although various practices to facilitate organizational change are proposed in the literature, very little is known about how these practices impact on ITIL adoptions. Therefore…

Integrating a data quality perspective into business process management

Martin H. Ofner, Boris Otto, Hubert Österle

The purpose of this paper is to conceptualize data quality (DQ) in the context of business process management and to propose a DQ oriented approach for business process modeling…