Business Process Management Journal: Volume 16 Issue 3

Using knowledge to improve preparation of construction projects

Francisco Loforte Ribeiro, Vanessa Leitão Tomásio Ferreira

Efficient project execution is a key business objective in many domains and particularly so for capital projects in the construction industry. Each construction project is unique…

Open process innovation: The impact of personnel resource scarcity on the involvement of customers and consultants in public sector BPM

Bjoern Niehaves

Open process innovation – drawing from the literature on open innovation and business process management (BPM) – promotes the study of how to systematically make use of knowledge…

Process gatekeepers and compliance with enterprise processes

Nicholas Berente, Danail Ivanov, Betty Vandenbosch

Process gatekeepers, individuals responsible for strictly enforcing data completeness at critical points within a process, are often used to encourage compliance with processes…

Assessing the relationship between firm resources and product innovation performance: A resource‐based view

Lily Julienti Abu Bakar, Hartini Ahmad

This paper seeks an answer to the question about which of a firm's resources contributes most to product innovation performance (PIP). The paper aims to adopt the resource‐based…

Uptake and success factors of Six Sigma in the financial services industry

Diana Heckl, Jürgen Moormann, Michael Rosemann

The purpose of this paper is to present and discuss results from the first empirical study on the status and the success factors of Six Sigma in the financial services sector.

ICT‐enabled and process‐based change: an integrative roadmap

Alessandro Margherita, Claudio Petti

The purpose of this paper is to identify the main factors affecting information and communication technology (ICT) adoption and process redesign within organizations, with the…

Surveying the critical success factors of BPM‐systems implementation

Pascal Ravesteyn, Ronald Batenburg

The purpose of this paper is to explore if there is a common ground for the definition of business process management (BPM) and BPM‐systems, as well as the critical success…

Sustainable supply chains: a study of interaction among the enablers

Mohd Nishat Faisal

A focus on supply chains is a step towards the broader adoption and development of sustainability, since the supply chain considers the product from initial processing of raw…