Business Process Management Journal: Volume 12 Issue 2

Cutting corners: CKOs and knowledge management

Kevin C. Desouza, Jeffrey J. Raider

Recently, the demise of the dot.com mania, coupled with slow economic growth has caused organizations to cut costs in an attempt to improve efficiency and the bottom line…

Standardization through process documentation

Mustafa C. Ungan

Consistency in operations is necessary for an organization's survival and growth. It is difficult to achieve consistency because of the employees' different ways of performing the…

Towards e‐government: a survey of problems in organisational processes

Hakan P. Sundberg, Karl W. Sandberg

The purpose of this paper is to look at process initiatives in the Swedish social insurance administration, focusing on the problems of crossing functional boundaries…

Relationships and online consumer communities

Jillian Farquhar, Jennifer Rowley

To explore, through a case study approach, relationship and community development in online consumer communities.

An empirical test of the link between web site quality and forward enterprise integration with web consumers

Adel M. Aladwani

To understand the relationship between web site quality and consumers' web attitudes and purchases.

Improving shared service implementation: adopting lessons from the BPR movement

Frank Ulbrich

To reveal similarities between the business process reengineering (BPR) and shared service approaches, in order to improve outcomes of shared service implementation processes…

Strategic alliance of small firms in knowledge industries: A management consulting perspective

Q.B. Chung, Wenhong Luo, William P. Wagner

To propose a framework with which to study the efficacy of strategic alliances of small firms in knowledge industries, with an emphasis on research design to examine the issues…

Six sigma for service processes

Jiju Antony

This paper attempts to demonstrate the power of six sigma, a disciplined approach to improving product, process or service quality, in the service industry.

Potential pitfalls of process modeling: part A

Michael Rosemann

This paper summarizes typical pitfalls as they can be observed in larger process modeling projects.