Table of contents
A business excellence approach to generic benchmarking in SMEs
Rodney McAdam, Michael KellyAims to carry out generic benchmarking within a group of SMEs involved in applying the business excellence model as part of TQM improvement initiatives. Examines how generic…
Assessment of products’ standards in Jordanian manufacturing companies
Ibrahim RawabdehThe increasing impact of international competition and changing business environment has raised the important role of standardization, which was reflected in national standards…
The increasing scope of training and development competency
Zane Berge, Marie de Verneil, Nancy Berge, Linda Davis, Donna SmithOrganizations find it increasingly difficult to stay competitive in today’s global economy. Leaders in the workplace are using benchmarking, competency, competency models, and…
Benchmarking performance management systems
Amir M. SharifThe balanced scorecard, with its associated performance management approaches, has become a widely practised and popular management reporting method in recent times. Moreover…
On functional differences and quality understanding
S. Thomas Foster, Lyman GallupThis paper describes the results of a research project where respondents from a variety of disciplines were questioned about how they perceive quality improvement. Structured…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran