Table of contents
Systems suppliers: towards “best practice”?
Nick CliftonThis paper is concerned with UK‐based automotive component suppliers that have commenced the supply of a “complete system” to a vehicle assembler (VA) in recent years. The wider…
Benchmarking government’s roles to assure the cooperation in collaborative technology innovation, The case of CDMA technology development
Seoyong KimThis paper focuses on searching for the conditions of cooperation in collaborative technology innovation including the Government and private enterprises. After assuming the…
The use and effectiveness of benchmarking in SMEs
Catherine Cassell, Sara Nadin, Melanie Older GrayThe aim of this paper is to explore current uses of benchmarking in small‐ and medium sized enterprises SMEs as well as assessing the demand for this practice. A multi‐method…
Development of a readiness assessment model for concurrent engineering in construction
Malik M.A. Khalfan, Chimay J. Anumba, Patricia M. CarrilloOngoing research and development into the implementation of concurrent engineering(CE) within the construction industry have made researchers think how to make CE implementation…
Comparing practices for capturing bank customer feedback ‐ Internet versus traditional banking
Joel D. Wisner, William J. CorneyCustomer feedback capabilities and mechanisms were identified and evaluated in30 bank and credit union sites in Las Vegas, Nevada, USA. Additionally, 82 US Internet bank sites…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran