Table of contents
Benchmarking unveils emerging knowledge management strategies
Carla O’Dell, Karl Wiig, Peggy OdemBased on the findings of a large‐scale benchmarking study, this article highlights the strategies employed by best‐practice organizations to identify, capture, and leverage…
Tools and supporting techniques for design quality
Fiorenzo Franceschini, Sergio RossettoRising interest in quality has determined a tangible revision of a new product’s design and a great development of tools for supporting it. The present paper is an attempt at…
Competitive benchmarking in the air cargo industry: Part II
Ingrid Lobo, Mohamed ZairiThis is the second paper of a series of three, discussing a benchmarking application in the air cargo freight industry. The paper discusses the following: qualitative benchmarking…
Benchmarking manufacturing practice using the product life cycle
Gregory M. Magnan, Stanley E. Fawcett, Laura M. BirouThe dynamic nature of today’s global marketplace places a premium on a firm’s ability to anticipate and to respond to customer needs as well as changing competitive pressures…
Benchmarking – best practices: an integrated approach
Khurrum S. Bhutta, Faizul HuqThe essence of benchmarking is the process of identifying the highest standards of excellence for products, services, or processes, and then making the improvements necessary to…
Software benchmarks using function point analysis
Yen Cheung, Rob Willis, Barrie MilneThe alternative to using source lines of code (SLOC) for costing software projects is to use function points. Functional point analysis (FPA), which was first introduced in 1979…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran