Table of contents
State road transport undertakings in India: technical efficiency and its determinants
Sunil KumarThe purpose of this paper is not only to gauge the extent of technical efficiency in 31 state road transport undertakings (SRTUs) operating in India but also to explore the most…
An EFQM‐Rembrandt excellence model based on the theory of displaced ideal
Madjid Tavana, Amir Karbassi Yazdi, Mehran Shiri, Jack RappaportThis paper aims to propose a new benchmarking framework that uses a series of existing intuitive and analytical methods to systematically capture both objective data and…
Roadmapping the convergence of technologies for services over broadband: A benchmarking effort
Tugrul U. Daim, Pranabesh DashThis paper aims to present an application of the technology roadmapping approach for exploring the implications of technologies converging for a service sector.
Benchmarking for investment decisions: a case of food production
Anatoliy G. GoncharukThe paper aims to focus on improving the methodology and developing the model of choice of optimal investment object using benchmarking tools that eliminate the drawbacks of…
Benchmarking supply chain sustainability: insights from a field study
Claudia Colicchia, Marco Melacini, Sara PerottiGiven the relevance of supply chain sustainability, the aim of the present paper is threefold: first, to investigate the strategies currently undertaken by companies in the supply…
Benchmark to escape from Lake Wobegon
Alan Betts, Simon Croom, Dawei LuThis paper aims to investigate whether an employee reports an accurate view of the relative performance level of the organisation for which they work.
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran