Table of contents
Benchmarking the service quality of ocean container carriers using AHP
Vanumamalai KannanThe purpose of this paper is to offer a framework based on analytic hierarchy process to ocean container carriers operating in India, with a view to assist them in benchmarking…
Establishing influence of design process performance on end‐project goals in construction using process‐based model
Tatsiana Haponava, Saad Al‐JibouriDesign process is a focal point in any construction process. It is within this process that the product to be built is defined, shaped and specified. To be able to control the…
Performance measurement of power plants in the existence of weight restrictions via slacks‐based model
Reza Farzipoor SaenThe purpose of this paper is to suggest a model for evaluating the best power plants in the presence of weight restrictions.
Benchmarking performance measures for extended enterprise in China
Ivan K.W. LaiThe paper aims to develop and examine benchmarking performance measures for the extended enterprise (EE).
Benchmarking trust signals in supply chain alliances: moving toward a robust measure of trust
Stephen L. Jones, Stanley E. Fawcett, Amydee M. Fawcett, Cynthia WallinTrust is a vital ingredient in modern supply chain (SC) alliances. Yet, most measures of trust are rather simplistic. This paper aims to review the trust literature to identify…
An empirical study of total quality management in engineering educational institutions of India: Perspective of management
Begum Sayeda, Chandrasekharan Rajendran, Prakash Sai LokachariThe purpose of this paper is to explore the adoption of quality management practices in engineering educational institutions (EEIs) in India from management's perspective.
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran