Table of contents
The business‐to‐business customer in the service innovation process
Claude R. Martin, David A. Horne, Anne Marie SchultzThis paper addresses a major impediment to business‐to‐business service innovation. The focus is on the role played by the client in a service dominant offering, compared to…
Career route preferences of design engineers: an empirical research
Alberto PetroniBased on a preliminary field research of career development systems for technical professionals, combined with a survey of 442 design engineers in the food processing and…
Quality differentiation for competitive advantage: a contingency approach
Reginald M. Beal, Archie LockamyThis study examines the performance consequences of aligning the competitive strategy of quality differentiation with each of the four fundamental industry life cycle stages…
Gaining competitiveness through innovation
D. Keith DentonInnovation has always been at the centerpiece of competitiveness. Experimentation, exploration and a drive to maximize resources is as essential for companies as it is for nations…
ISSN:
1460-1060Online date, start – end:
1998Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Vincenzo Corvello