Leadership in Health Services: Volume 12 Issue 4

Seeing the wood for the trees: defining the forgotten concept of patient dissatisfaction in the light of patient satisfaction research

Joanne Coyle, Brian Williams

Studies of patient satisfaction are regarded by many as the most important way to obtain patients′ views. To date, relatively few studies have focussed specifically on…

Hip fracture as a complication of hospitalization

Jaan Tepp, Andrus Voitk

This work seeks to assess the possible contribution of hospitalization to hip fractures sustained in an acute care hospital and to determine the need for hospital care for these…